Love the management, the staff is very friendly, and the rates are probably some of the best you'll…read moreget in the area. However, their main weakness is their maintenance department. After being with them since around December 2018, the work orders I've submitted usually take a few days to resolve. The broken washer when we initially moved in took roughly a week to fix, and we submitted it as an urgent request. However, I dont really know what they consider is an emergency maintenance request. A broken air conditioner in the middle of the Summer that has gone unresolved for 5 days really sucks (The apartment we are also in has very bad insulation so heat during the summer is intensified in our bedroom. Vice versa in the winter). Also, why do they even have an emergency maintenance number for their after hours voicemail if no one ever responds to it? I've tried several times throughout this and last week to no avail. If their maintenance was a bit better, Investment Realty is easily a 4 or 5 star agency to rent from with decent rates and a good staff.

They are horrible they dont fix anything what so ever the maintenance man they have working for…read morethem on site does not do his job but says he does he is a drunk doesn't clean the laundry rooms they are so nasty... this place is a disgrace the owner of sunset should fire them and come see what is really going on with their property they would be mad as hell fr fr

This company is horrible at property management. The properties they managed for me were…read moreconsistently at a high vacancy rate, usually around 50% or less! They consistently have accounting errors, double payments, and hidden upcharges to their owners for insurance they sell them. Along with that, expect maintenance costs every single month-- not one month has gone by without some form of random maintenance cost in the last year. All maintenance is handled by their IN-HOUSE COMPANY, so they're profiting on both ends. The least I can say for them is that they respond to emails and calls, but these mistakes, upcharges, and issues shouldn't be happening in the first place. Do not use this company for property management unless you want to practically self-manage both the management AND the property.

I would say probably the most poorly managed rental property I have ever rented from. They look…read morenice and aren't bad for the money but I have had more problems than any other place I have lived. When I looked at the apartment and was shown the master bedroom there were hundreds of lady bugs covering the walls and ceilings so the girl just said "oh we have another unit instead". This unit is on the only unpaved road with a hole so big when you drive in it will cause damage to your vehicle no matter what you drive. I have had numerous maintenance issues that were poorly resolved until multiple calls to the company and later found out two of the maintenance men were fired in the short time I was here because they obviously couldn't do their jobs. One flooded my apartment and in doing so used my personal towels and stole them while he was done without even a note until I asked about them. The other would check off jobs as done when they hadn't been started. Next issue they don't disclose that the apartments are part of an HOA so if you want lawn care good luck. Our street gets it 5 times a year and I had to call about that after the weeds were literally 3-4 feet high. Today I woke up and no power because even though electricity is included in my rent somehow they didn't pay apartment even though the rest of the building was paid so it causes extreme complications when you work from home or if it is 100 degrees outside and there is no air conditioning in your apartment. But good news I will get about a $15 credit for my inconvenience.... I've been sent past bills from the company when I had an overage so I could see the cost of how far over my electric went from the allotted amount and on that it shows the bill was passed due that month also. Although it didn't charge me the fee they apparently have problems paying bills on time. The gym has almost every machine broken so don't get excited for that either. It's cheap for the area is all I can say. I do not leave reviews unless necessary but after paying rent on time and hearing all of this about HOA and the blame being pushed around and seriously only lawn care 5 times per year... I wish I could rate this lower. My calls to management were not returned until I came to the office to talk directly to them. At least they were nice enough to give me a $15 credit for my inconvenience today which will probably go straight into an overage charge for having to cool my apartment down after sitting heating up all day with no ac. My advice is don't rent from a complex that multiple companies own units in (which you aren't told) and are forced to go through HOAs.

I want to thank Geni Westling for her committed service helping us find our home. Our budget and…read morethe market seem to make it impossible to find the right house but Geni never quit or slowed down to help us. For months we looked in every surrounding town and sometimes without much warning, Geni always came through. She was totally knowlegable of the entire area as well as the many houses that she showed us. I highly recommend her as a true Realtor, I have bought and sold a few homes and worked with several Realtor's but Geni, she has been the best. Thank you Geni for your committment to your business and clients. Dan and Roberta

Responsible renters beware. I agree with other one star ratings. This company is predatory and…read moreviolates tenant privacy on a quarterly basis with full spectrum photos of belongings for owners. Upon move out, families are taken advantage of by an anal retentive inspector who nit picks down to noting dog feces on the yard for which we had no control. Also, I agree with the unfair rekey fee although it is outlined in the document. Pay close attention to your notice to vacate regarding utilities, you will be responsible to pay three business days of service after you vacate or will be charged $150. Be advised read and re-read all documents put in front of you from this establishment. They are iron-clad and there will be no negotiations. 100 percent agree with these well written and accurate comments: "Would not recommend renting. Random BS charges at move out "rekeying locks" and won't do a move out checklist with me present. I hate this company and would NEVER recommend renting from them. Lazy property management company wants to push off all costs onto tenants. For reference the house is very clean and I have always gotten my security deposit back elsewhere minus one or two little charges for things like forgetting to weedwack or couldn't get the oven clean enough. I will be recommending they get put on the "OFF LIMITS" list for Soldiers if I don't get a reasonable refund of deposit. It's not supposed to be free money for the managers. Edit: I was told at move-in that regular wear and tear was permissible but now they are trying to charge me "recleaning" fees and no charges are itemized. No actual prices are listed out, they don't use a checklist with prices like every other rental company. May have to pursue legal action to get anything at all back. They wouldn't accept my notice to vacate at the end of my lease until I signed the agreement they're mentioning, so it's not like the contracts I signed will be enforceable. I had no choice and only signed them hoping to get my deposit back. Very unfair and predatory dealing, normally you can just inform the property manager in writing without signing a contract" "If you lease with them, don't expect to be treated fairly. Do not expect to see your deposit back. They will find any way possible to charge you for anything upon move out. They are all about lining their own pockets. Ask locals around the area about Walker Rentals and you WILL get the truth. This business should be investigated." "I wouldn't recommend renting through them. When I moved out I spent 2 days deep cleaning, called a carpet cleaning company to clean the carpets because walker requires this when moving out even if you don't have pets . And still got more than half of my deposit stolen from me. Saying it wasn't clean. It looked exactly the same as it did when we moved in. On top of that, they claimed that in the 5 months we were there (I'm military and got orders to move) there was a light cover in one of the rooms that wasn't there when we moved out??? Which I never noticed. And my fiancé and I were totally blind sided by when they said this. They are also terrible with getting work orders done.... $775 taken away from me because it wasn't better and cleaner than when we moved in?"

I have worked with this company or its owner for 2 years and it's been so great. They Misty is…read morealways willing to help and that's what I love. This is a small town with small town hospitality.

From the owner: Be At Ease Property Management provides professional residential property management services…read morethroughout Waynesville, St. Robert, Fort Leonard Wood, and the surrounding Pulaski County area. We specialize in managing single-family homes and small multi-family properties for local owners, military investors, and absentee landlords who want dependable, hands-on management. Our services include tenant screening, lease preparation, rent collection, property inspections, maintenance coordination, and detailed owner reporting. We focus on clear communication, strong tenant relationships, and protecting our owners’ investments while delivering reliable and stress-free property management. Be At Ease Property Management is operated by Misty Bias, Broker Associate with Sho-Me Real Estate LLC.

I had my house rented through PPM for 7 years. They did an excellent job with the photos and making…read moresure that any issues that came up were taken care of immediately. LaGail Teel and Patti Black are both awesome property managers. I will recommend them hands down to anyone in the are who needs to rent out their property. Wish I could have them manage my house in Texas as well.

My husband and I are military and have rented from PPM for the past 2 years. Our experience was…read morewonderful and here's a breakdown of why: 1) When looking for a place to rent, PPM took initiative to help us find a home; they gave us keys and let us look ourselves without being escorted or having appointments which worked very well for us as we both had several in-processing appointments all throughout the days. 2) The customer service we received from Patti was exceptional. She always remembered who we were and where we lived and was johnny on the spot with getting any maintenance requests fixed ASAP. 3) Upon having to PCS, Patti had a concise and yet comprehensive list of expectations and useful points of contact in order to get us out without having to give up our deposit. In summary, Professional Property Management was a wonderful experience and we highly recommend them. Best of luck on your move!

MILITARY BEWARE. Renters beware.We were promised that they would clean the house before we moved…read morein, but once we signed the lease they refused to clean it. We were left with a very dirty house and unkept yard from the last tenant. We had to clean it ourselves before moving in. THEY LIED TO US. They tricked us. We found towel racks superglued to walls and falling off, broken toilet, broken fireplace, broken dishwasher, black sediment in water, carpet lifting up in pieces and shredding when we vacuumed, broken garage doors and more. All things you can't see until you actually go to use them- so initial walk thru was useless. The house was destroyed and we were told the owner didn't have money to fix things. We immediately asked to be let out of our lease but they wouldn't let us out until 2 months before the lease ended. We spent hundreds of dollars repairing the place on our own with very little help from them. We ended up handwashing our dishes for most of the year and showering with water that had black sediment in it. It was a total nightmare- a very expensive nightmare. Get EVERYTHING in writing and make sure you get a clause that says you have the first 30 days to cancel the lease with a full refund. We should have hired a lawyer.

Horrible Property Management. I was with Maximum for 4 years while stationed at Fort Leonard Wood,…read moreonce the final inspection is over they waited until the exact 30 days to return my rent deposit. Might I add once you move out of their property they don't return calls or respond to emails. They also lies to their customers about being busy another lame excuse not to Return phone calls. They treated me badly once I had to move out. Do not use them, terrible customer service!!

I just recently got out of college. I searched for a place for (what it seemed) forever. I met Pete…read more(owner) and Jeremiah (maintenance) and they were awesome! I never had an issue renting from them. They always try to accommodate you, the properties were great and in excellent condition. I just recently moved out to another place, but if I ever needed to find another place in the future...they will be my first to contact.

Being stationed in FLW for the past three years I have to say that Peter (owner)and Mabong…read moreProperties worked with me in every aspect of renting. From being able to place a work order and have it handled with the highest level of importance by Jeremiah (maintenance) as if it were their homes it were being done for. To regular check ups on the property and how things are running. The whole team provided professional service with an understanding of everyone's individual situations, and backgrounds. I would like to thank Team Mabong for the standards they kept as property managers and would highly refer them to anyone I know searching for a home to rent in the area. Once again thank you for your service.

To all active duty Soldiers in the ST Robert, MO area. Do not I repeat do not do any business with…read moreIntegrity Property Management. I lived in one of their properties for approximately two years. The house had all sorts of issues: Mold, rusts, pests, broken blinds and a host of other things of which I took pictures and sent them as soon as I took residency. No one bothered to address any of these concerns. However when it is time for you to move out, they will try to stiff you for your deposit money and make you pay over that amount for things they should have taken care of. This is a fair warning. Don't do it. They treat veterans like trash.

They are always very helpful & pleasant. Due to a family emergency, we had to leave the area last…read moreyear & they recently helped us find another home.

The smoothest home buying process! Mr. Mike France is fantastic and so efficient. I've heard about…read morehorror stories with purchasing a home but this was so easy. I cannot recommend this company enough!

Exceptional experience! This is the agency that you want to handle your real-estate needs; buying…read moreor selling. I foolishly used another agency for more than one year trying to sell a house near Ft. Leonard Wood, MO. We received 2 or 3 ridiculous offers from the agency we were using. I had to wait out the term of the agent contract because they would not let me out. The same week that I signed up with Cross Creek, they had two offers on the table at the same time. Within one month, the house sold at the asking price. Todd Vinson handled all the details to make the sale work as smoothly as it did, especially since I am located on the West Coast. Todd Vinson and Cross Creek Realty have my highest recommendation.