We love appletree. They are so good with our pup Frank! It is convenient and cost effective. They always run on time and get us in and out. We had an older dog that had some surgical experience and that went very well! read more

It was a great place until it wasn't! They screwed up the records for our cats, and left a message that our cats needed more shots. (I took them in for all their shots at the beginning of February.) When I called back, I tried to get the office person to figure it out, I said they never told me it was a shot that needed repeating in 3 weeks. The woman just said "I don't want to hear it." Totally unprofessional. They compounded mistake upon mistake. And no apology. read more

Im sure we've all experienced a loss of a beloved pet who was considered family...thats the way of life right. Our beloved furbaby Max was an 12yr old white boxer that we had since he was 8 weeks old along with 1 of his brothers Buster (who we had to put down a few yrs earlier due to some major hip issues). Max however we eventually had to put down because what we believed to be cancer...we didnt have the money to seek any medical help for him but by the time we realized something was wrong he started going down hill fast. Well we talked about it n we finally decided that it was just be best to put a stop to his pain and suffering. Since the pound no longer put pets down my mom called Apple tree...(even though wed had another issue with them with another pet a couple yrs prior...she went in for a simple teeth cleaning but never came home). But how could they possibly mess up something like this right? Well the day came n other than the fact that we just lost a family member who was such a huge part of our lives everything went fine medically. My mom decided she wanted his ashes so we could bury him with his brother...well thats when things go wrong. They somehow mislabeled his body n sent him to the unmarked pet cemetery. N to make matters worse they had the right infor in their computer system so about 3 weeks later we get the call that his ashes were ready to picked up. We got there only to discover that he had been taken to an unmarked cemetery. We we're absolutely heartbroken and to be honest n parden my language but we were beyond pissed. My mom swore she would never step foot back in that place n neither will I. read more

I would give negative stars if I could. This woman is the most unfriendly and Un-passionate Vet that I have ever met. I had a Vet appointment for my dog a few days ago to get routine vaccinations and I showed up on time for my scheduled appointment. I Waited a half an hour past my appointment to be called back. When she called me back she took one look at my dog and said he needed to be muzzled to get his vaccines( He is a very laid back, 40 pound Collie/Lab mix). She handed me the muzzle (that was too big & she even commented that it was too big and never made an attempt to get a muzzle that was the correct size).I don't understand why he needed to be muzzled in the first place. He has never worn a muzzle before. The vet herself never attempted to help get the muzzle on at all. She was treating my dog like he was a major problem/threat and that could be further from the truth. Her mannerism at the appointment did not help the situation at all. I managed to get it on him myself twice and it fell off because it was too big. She then proceeded to tell me that she would not do the appointment and that I would need to reschedule because she didn't have the time. She also added that he would need to be put under anesthesia to receive the shots. That will not happen because it is unnecessary to have a dog put under anesthesia to get routine vaccinations unless there is a valid reason. Also to add, this is not the first issue that I have had with this veterinarian. About 4 years ago, I took my 10 year old beagle in to have his teeth cleaned ( under anesthesia) and he never came back home. She called me an hour into his procedure and told me that he passed away. No condolences or anything she was as blunt as could be. Three days later I went and picked up my dogs ashes. Again not one word of sympathy from this woman. I will never take another pet here for anything as long as I live. Completely Unsatisfied. Customer Beware................... I also would like to mention that I had an appointment at my NEW VETERINARIANS OFFICE this morning to get my 40 pound Collie/Lab his routine vaccinations and the appointment went great, NO issues, NO muzzle, NO anesthesia!!!!! read more

I recently took my mom's older dog to be put to sleep as it was her time. I had the most disgusting experience with this veterinary clinic. I called them and made an appointment. The receptionist was excellent at fitting us in under short notice same day appointment with a 330 pm appointment time. We arrive early at around 215pm. I walk into the front, and let them know that we are here and will wait in the car. Snooks, (my mom's dog) are disabled and didn't want to stress her in the waiting room. The staff came out to the car, and asked if they can put her on a gurney. I requested that we can carry her in she was comfortably on her favorite bad (my sister and I as I didn't want to stress her out). The staff goes back into the veterinary office and I'm assuming spoke to the vet, whom said that was not okay the gurney would need to be used. My younger sister, pleaded to see if we can carry her in because she didn't want Snooks to be stressed. The staff came out, told us the veterinary would not see her today and we would need to go elsewhere. Mind you this all happened before our appointment. slot which was 330pm. I explained to the staff that I could not simply bring her home as she is a 90 pound dog who was having nonstop seizures and there is multiple disabilities in the home it would NOT be safe and she had 0 brain activity. Morgan was kind, went back into the vet explained the situation and she agreed. They wanted to put her on the gurney and we allowed it, although we had to lift her on it so not sure why they were SO adamant about this being used. Because they couldn't lift her anyways. They take her into the back room to weigh her, we are in the first room that you use with the side door. I see the veterinarian filling out paperwork and I hear her yelling at her staff. "where is IT supposed to go" the girl stated that we are in the office then the vet repeats "where is IT going" The girl explains that we are STILL in there. Then the vet storms back to the room where they are weighing her and scolds her, while we can hear it. I find this extremely unprofessional. When the veterinarian realized we were inside the practice and can hear everything she had said- she comes to us all sunshine and rainbows and tells us how it's a miscommunication. I just do not understand how a veterinarian who should have some bed side manner can act this way. It truly disgusts me that she could have acted this way given the circumstance as to why we were there. She was more concerned with placing blame, scolding people in her office in front of customers. I do not often leave reviews of this length- but seriously if you can avoid this place please do. I just cannot explain how uncomfortable this experience was and how much blame the veterinarian was trying to push off on other people. If she cannot be compassionate may I suggest she get out of being a vet. It is the most uncompassionate vet's office I have ever been to. We will not be going back. read more

I was (being the operative word) a client of Appletree Vet Clinic. My dog got sick in July and had blood work done there. The results showed elevated kidney levels. We had them rechecked on October 17th the numbers were alot higher. Dr. Moore prescribed a anti vomiting med, a probiotic, and renal support supplement. She said down the road we may need to start sub q fluids for dehydration. Long story short, yesterday the 24th I took my dog to another Vet who immediately hospitalized her. Apparantly it's standard protocol with those high of numbers to administer IV fluids right away and try to flush the toxins from the dogs kidneys and blood. Either because of Dr. Moore's lack of concern or knowledge, or both my precious baby is now fighting for her life. I could lose the most precious little furbaby because of pure incompentience. If you love your little ones as much as I do. I would run, not walk to another vet. To give her the slightest benefit of doubt she may not have the equipment to administer IV fluids, but she sure as heck could've referred me to a vet that could have. On second thought that benefit of doubt sounds wrong, considering she gives IV's for dental cleaning, extractions, and spay and neuters. I would not take a injured cockroach to her practice, let alone my precious Service Animal ever again. If it's not already to late for me. read more

So I'm not one to post on social media about negative experiences especially with businesses but there's always the exception.. Appletree vet clinic "on the boulevard" we had an appointment for 11:15 just a routine check to look at my daughters 15 week old puppy Hercules; he has his vaccinations given already when we first got him by us, but recently he might have possibly been exposed to the deadly virus parvo so better to be safe than sorry and to establish a vet so we scheduled..; we pulled in and waited a couple min which the vet tech stood outside and seen us as she let another client that was already out of their car walk in and out of not knowing if the dog was friendly (a Great Dane who I hope feels better) but anyways I let them go on in not to cause problems so we walked through the front door just moments later though... The receptionist was on the phone finishing up a call and the phone rang 2 more times as we stood there at her desk in front of her face; meaning she could plainly see us and said hi back to us, by the way I would never be upset about or impatient about her answering the phone it happens right?!.. Then the receptionist looks up and says I'm going to actually have to ask the vet about your appointment because you're 6 min late and she might want you to reschedule.. She's a nice but nervous girl while saying this to me.. So then she asks and the vet she says wants us to reschedule cause we are 6 min late and when she says this its now 11:23; ... when I tell her I don't mind waiting on the client that walked in before us.. Nope we are told we have to reschedule because she was waiting on us and took the other client instead.. I'm upset that is bad business! "I was like wait my appointment was for 11:15 right" and yes it was!! Well we are not going back there and we are turning them into the better business bureau!! read more

I have taken multiple pets over the years to Appletree and have never had a bad experience. My two oldest dogs have had multiple surgeries there. Dr. Moore is professional and excellent in her field. As a medical professional myself, I appreciate her being upfront about my furbabies conditions. Her and her staff have always treated my pets as if they were their own and I never once have worried about the care they are receiving if I have to leave them there overnight. I have and will continue to recommend Dr. Moore to friends/family for the care of their pets! read more