I was recently referred to Dr Munn from my primary dentist due to an issue with my gum, and I could…read morenot have been more impressed. Dr Munn and her entire staff were extremely friendly and professional. I had some tissue removed and didn't feel a thing. I even received follow up calls to check on me in the days after my procedure. I highly recommend Dr Munn!

I have periodontal maintenance in her Worcester office. Dr…read more Munn has improved significantly the health of my gums and I am confident of following her guidelines to keep my natural teeth for the lifetime! Dr. Munn also performed my wisdom teeth extractions. It was surprisingly relaxed during extractions and my guns healed very well afterwords. She is excellent. Her stuff are also nice and helpful. Highly recommend.

Advertises "Welcome New Patients," but will schedule NO appointments until June, 2026!…read more I am 70 years old; recent move to area; did not expect such callous disregard for the elderLu!

Been going here since 2003. The office staff is horrible…read more Some advice make sure you watch your treatment plans and ALWAYS get your dental explanation of benefits before you pay anything. If you can get the amount you will pay after your dental insurance pays and do this before the procedure. It will make your life easier. Make sure the Office has the correct amount of deductible for your dental insurance. Basically you have to be your own book keeper and stay on top of EVERYTHING. As kind as I can say this. The girls are nice in the office but the billing and treatment plans with the insurance is AWFUl. To me they don't do their job or they are bad at their job. We are looking for a new dentist and its to bad. We absolutely Like all the Dr's and Hygienist. Reason for leaving,I do not want to be doing their office work. I'm glad I don't work full-time because if I did, none of this would have been taken care of because of not having the time. If you go here make sure you know what you are paying for. You will get different prices all the time.

TLDR: Average level of care. High turn over of docs and hygienists, very narrow list of accepted…read moredental plans. Gone is the personal touch/feel of Watkins. Now it feels like an impersonal assembly line plus the added sales pitches. Details: Over the decade I have been going to Watkin Dental Associates (WDA), the care has been acceptable, no issues. The last two years, every time I go in, new faces everywhere. Before I would be assigned to a hygienist and doctor and see that hygienist and doctor. No more. Whoever is available that day is who you see. The turnover with hygienists and doctors is concerning. My teeth have been super stable for years (per every doctors that has seen me at WDA) and suddenly Invisalign, expensive floss, electric toothbrushes, and fluoride treatments are all being pushed to "save" my teeth. What? Yet in the same breath I'm told my oral hygiene routine is working well, very minimal build up, fillings are fine, etc. I feel like they look for any potential "issue" to try and upsell you on a procedure you don't need. I noticed that most doctors will have their own opinions on each visit, so unless your teeth are literally falling out, I'm not sure what to believe when they give an assessment. I feel like every time I go in, it's a roll of the dice what the results will be. The other downside is they take only five specific insurance plans now (as of 2026) and eliminated eight plans in 2025. They do offer their own in-house plans and quickly offer that but it's worth it if you only need cleanings. Here's the "Adult Plan", they have others. The info is also on their website. Adult Plan - $258 Annual Fee Included benefits: 2 hygiene visits with doctor examination and radiographs The annual fee pays for itself since bitewings and a routine cleaning is approximately $350 (as of 2026). The catch is you only get a 20% discount on select services with exclusions. It's like a cheap dental plan but through WDA. It runs from the month to sign up to the same month next year; it's not calendar year. There used to be a personal touch/vibe at WDA but now I feel like it's an assembly line at a chain practice plus upsell pitches. Luckily my needs are low and the work I've had done over the years has been great. Will I stay? Yes, for now, but I have a sense that will change in the future. As always, YMMV.

When I called the office, a representative informed me that I would need to pay out of pocket…read morebecause they only accept MassHealth for patients under 20. Under Massachusetts law, refusing to accept an insurance carrier solely based on a patient's age may constitute unlawful age discrimination. I urge anyone who has experienced this policy to file a complaint with the Massachusetts Commission Against Discrimination (MCAD) or the Office of Medicaid.

The ladies in the office very friendly and accommodating about appointment times. Dr Paul was very…read moregentle and kind talking me through the whole process. First time I've ever had novacaine and not felt it. Made me very comfortable.

Not sure who does the hiring here but everytime I call and a "jeanie" answers she is absolutely so…read morerude. She doesn't represent your office well. This isn't the first time she has been rude. I understand we are all busy and have a job to do but you get a lot further with honey then you do vinegar. Just glad all she does is answer the phones and not work on people! The rest of the team is fantastic. But maybe it's time for her to retire or do something that doesn't have to do with people because clearly she doesn't have any people skills.

Going to the dentist can be a scary and anxiety riddled experience, but going to Dr. Alex is a…read morecompletely different experience! She makes it feel like I'm going to the salon or spa; she's courteous, caring, very attentive, and very well skilled in the procedures I've had done on me. I have little to no pain after and she's always there to answer my calls with any after-care questions I had without hesitation.

From the owner: Oral implants, full mouth rehabilitation, fixed/removable implant dentures, single implants, bone…read moreand gum grafts, cosmetic dentistry