Last week I had to go here to get a check up. The doctors and nurses did an outstanding job. I…read morewould recomend this practice to anyone.

Rude front desk staff. Seemed disorganized and…read moreunprofessional. Need to update online procedure for appointment scheduling. Only asked if I had Medicare...could not add my supplement plan. At appt. Checkin looked at my card...said we don't accept that. Must happen alot because they have card made up for charges if you want to pay cash . I'm a retired medical professional and this office seems very badly run.

I cannot say enough good things about this practice. Not only is Dr. Moore the most attentive…read moredoctor I've ever encountered, his staff is the most pleasant. I endured sub-par treatment for years because I thought that was just how it was supposed to be. Since I've started seeing Dr. Moore, he and his staff continue to surprise me with a level of professionalism and kindness that I haven't seen in the medical industry in years!!!!!!

since my last visit two years ago, I feel that the service has dropped considerably. There seems to…read morebe only one girl at the desk so when you call, you're usually put on hold and they do not come back. I've had to recall two different times.. The last visit was over an hour wait and there wasn't anybody in the waiting room. When they said I was done, I stood by the exit window to get my stitches scheduled for removal, and the only gal at the office was too damn busy to even acknowledge me standing there and never came over to the point where I had to leave and I had to call back to schedule my second appointment.

I didn't feel as though I was taken seriously at this business. I came in with great concern and…read moreextreme burns on my face that had been crusted. I was told by the accompanying interns that they've "seen worse". The dermatologist addressed a few things but breezed through the large words of my diagnosis and seemed annoyed when I asked her to repeat it or spell it. My rash I've been treating for eczema all these years was something else (I wasn't able get any document w doctor notes/recommendation or diagnostic) I didn't feel important to this business and wouldn't not return.

Nervous? I understand! A few years back, my Montana dermatologist refused to remove a bump on my…read moreeyelid, saying it was "too complex." He assured me it wasn't a problem, so I let it go...I'm new to South Bend, and when I noticed the little bump was getting bigger, I saw Dr. Pantalena. He is a SURGICAL dermatologist, and, like my brother, an MD/PhD graduate of Stanford University. Pantalena has extensive Mohs certification--seriously, look this up if you don't know what it is. Dr. Pantalena took one look at my bumpy eye and said, "Sure, no problem." He was cautious and calm, and his support staff is very professional. He also removed a benign lesion from my nose...and two months later, the incision is virtually invisible. The only reason Dr. Pantalena does not get five stars is that his Beacon Health office is NOT LATEX FREE. They accommodated my sensitivity, but I believe that dermatology offices should strive to be latex-free environments.

I had CO2 laser here in March 2025 and the care of service was terrible and the results are worse…read more I went in for my consult with Dr. Soleymani and described in great detail what I hoped to get out of the procedure/improvements to my face/skin. Dr. explained there was a very aggressive option and one that was milder. It was agreed upon by both of us that I would have the more aggressive procedure which I was totally fine with. They gave me several pages of instructions, what to expect from the procedure, aftercare and products I needed to purchase (not from them but from Target/Amazon, etc.) The Dr. made a point of saying they always call several times to check on the patient between the procedure and the follow-up appointment, he'd provide a cell number so I could reach out at anytime if I had issues between appointments, blah blah blah. I made the appointment for the extra AGGRESSIVE laser and was charged and paid in full for that procedure. I studied the instructions intently, stocked up on the required products, and eagerly awaited my appointment. Day of the nurse numbed up my face, the Dr. comes in and asks, "so what are we doing? We're not doing the full blown (something like that) CO2 are we? I don't think you need to go that deep...how much did you pay?" I'm thinking, 'are you KIDDING me??' 'How much did I pay?' For real? And now you aren't going to perform the procedure that was originally planned?? I protested and reminded him that yes indeed the full blown procedure was what "we" were doing, however, by this point my face was all numb and I had a numbing injection, not to mention a Valium (that they provided, I didn't just pop one in before I got there) that made speaking difficult and debating impossible. Long story short, I didn't receive the extreme, aggressive laser treatment (that I paid for). I never received a phone call or any communication from the office after the procedure between appointments, and the whole experience was so disappointing and frustrating. Never heard from them again. After several months of healing my skin looked worse than before I ever had the procedure and I ended up going to another dermatologist that prescribed Tretinoin and hydroquinone to help with the mess the laser left behind. Now 9 months later the topicals have made an improvement but my skin still looks worse than before the laser treatment. I wasted 3k and didn't even get what I originally paid for, it's so frustrating. I do want to mention I had fractional laser treatment about 14 years ago and the results were outstanding! My skin was gorgeous for a few years!! I thought the CO2 would be more appropriate this time around because I am that much older and felt, based on my research, would be better for my older skin. The Dr. did ask me at the end of the CO2 if I'd ever had micro needling (or whatever it's called) and that I should consider that. WHAT? You're advising me of this now??? This practice might be great for all other dermatological procedures, but I wouldn't use them for cosmetic procedures. Based on other reviews from patients that have addressed issues with this practice resulting in no resolve, I'm not going to bother trying to get mine. Rather, I'm going to write a letter of complaint to the state board just so it's on record and that's probably the best I can expect.

Very Poor customer service. Had a biopsy done and they did…read morenot tell me until after they did the biopsy that results would take TWO WEEKS. With skin cancer biopsy results should be turned in 2 days! Then they would not release and send all the report to a large medical center. They clearly were pissed I would not use them for my care. STAY AWAY!

The rudest front staff ever. I have never seen front staff be so rude to people not only me but…read moreother people. They are sitting in front of me talking rudely about a customer that just left.

I made an appointment two weeks ago. I went into their office and the receptionlist could not find…read morean appointment for me. I showed her that I had noted the date and time on my phone calendar. She said, "Anyone can put a date and time on a phone. Was she calling me a liar? She accepted no fault and did not apologize any inconvenience that their mistake caused me including an hour round trip drive. I will not reschedule my appointment with them. This is a poorly run office.

Dr. O'Donoghue has been my dermatologist for more than 5 years and he has provided the best skin…read morecare I have ever had. He listens carefully and always provides a great solution. His office is efficient and friendly. I'm grateful I'm under his care.

Have been contemplating on whether to leave a review because I so rarely do but I feel it's…read morenecessary. I've been to Dr. O before and feel he's a very good doctor, so this isn't pertaining to him specifically. When you first get there and fill out papers, you have to give a cc # for them to keep on file, which I don't agree with, but I understand and signed because my whole family has always gone to Dr. O. That being said, you would and should have a statement in paper and email form from every office showing exactly what's been done and when. I accepted an appointment with a different doctor in the office to be seen sooner and felt they were just ok. I didn't particularly feel heard (we obviously know our bodies better than anyone else,) had a biopsy taken, but was still giving them the benefit of the doubt until the next appt. I was to come back to get the stitches removed/follow-up. They weren't sure if they agreed with the diagnosis given but it's not something you can just get a test for and it comes back with a pos/neg, so I knew that much. I had something else I wanted to address as it was something that I'd never dealt with before and they just barely wrote it off as not a big deal and not in agreement with anything I had mentioned, so I definitely felt more frustrated but they were going on vacation and I was going to be called and given the results and could go from there. I got one call from a nurse I guess and she couldn't explain much of anything. I called back asking for more details, nothing. I messaged the office, nothing. I was charged a few very large amounts and have no idea what they even mean. I messaged them about the charges and how random amounts could be taken at any given time, which does not seem right, no response. No statement came in any form ever and I still have absolutely no idea what came out of that appointment. I've never been to an office where they take money out of your account without warning and no response.