If I could give this store a negative star I would... Our arrival time was 7:20PM. Upon arriving at the store we were greeted warmly by the hostess and told there was a twenty minute wait time, however, we noticed that only half of the restaurant was filled, as in there were several open tables. We decided it would be ok to wait, so roughly five minutes later we were seated at table 21 in the dining area. Although we were not in a terrible hurry we both noticed that several couples around us were being seated and given drinks and appetizers after we had been sitting there for almost 10-15 minutes. After we had been seated for 25 full minutes our waitress finally greeted us at the table for the first time and told us her name was Charlisa S. and she would be taking care of us tonight. Upon placing our order for drinks, appetizer, and entrees, we were famished. I myself ordered a Michelob Ultra and my boyfriend ordered water, the waitress was wearing a button that said WE ID. I am twenty three years old...I am barely legal to drink alcohol legally, she did not ask me for my ID, this bothered me greatly. I do not look old, I get carded every time we go out to eat; but I really wanted to point out that this waitress was incredibly unprofessional and disrespectful.
As we continued to wait for our food and drinks, couples around us in our section with the same waitress was being served with drinks and food. We entered the store at 7:20PM it was 8:20PM when I was given my beer, I wanted to spend a tab for this evening of about $40 or more on alcohol, it was a great day and I wanted to celebrate. My boyfriend was served 5 minutes later with his first drink, a water, and was given no straw. Throughout the entire night it was very clear and evident that we were being treated differently due to either the way were dressed or the color of our skin. I truly hate to say this, but I felt as if I was not being served because of my race. I have never felt so miserable in a restaurant before in my entire life. When our food finally arrived at our table we had ordered some nachos my boyfriend wanted to try it was served with the meal and they were cold, we did not eat them. They confused our orders and gave my boyfriend my sweet potato fries and they gave me his regular ones. I was served last I had to wait for my food, they did not serve us together. I have never been to a restaurant where a couple has to wait for their food to be brought out at separate times. I asked the lovely lady who gave us our food what to do about the sides, and she said, "Just use your hands to pick up the fries and switch them to the other plate..." In no way shape or form is this the correct response to give to anyone eating at an established restaurant. This is unsanitary, although I love my boyfriend Michael very much I was quite literally shocked with this answer. Not only did they mix up the orders, serve the appetizer with the entree, but my burger was prepared wrong. I informed our waitress Charlisa and she simply stated it was what I ordered and she couldn't change it. At this point I was incredibly upset and sad because I was so hungry and dehydrated, I had finished my first and only beverage 25 minutes ago at that point.
We were not asked once if we wanted refills, I was not afforded the opportunity to spend more money on my meal because I wasn't asked. After not even touching the appetizer we were not asked why we did not eat it. We had contact with our waitress three times, and she ignored us and attended to the other tables that were the same skin tone as her, which is what lead me to believe that this was a racially charged situation. I would never, ever make a claim like this unless I truly felt that we were being treated unfairly. After we quite literally inhaled the meal because we were so hungry we asked for the check and we left a tip, and made no scene.
However, I did ask for the manager and they simply stated that she was unavailable for people like you... I'm unsure what this meant. We made no issue in the restaurant, was not rude to anyone, and paid in full with a tip, and left in tears. read more