We have been there twice, and was very surprised. The staff on each visit was excellent, and the food we ordered was simply delicious. Update - Mar 16, 2016: Knocked down to 3.5 Stars due to drop in service and food quality. read more

ate here last night and the service was awful. our drinks were empty from the time we received our appetizer to the time we left. we had no beverage with our meal. servers seemed high as well not able to grasp simple orders around us and eyes gazed and red. we also waited over an hour for our food after our appetizer and it was 2 chicken meals. server only came to drop off food nothing else. but at least we got to watch the staff sit down and enjoy their meals and drinks while we received terrible service. :) she could tell I was mad when we left and tried to butter us up. no thank you. we will never return. no wonder Applebees keeps going out of business. it was a ghost town while we were there. there was absolutely no reason for how bad it was. read more

Ordered a Swiss mushroom. Where's the mushrooms? Add bacon to my sons kids cheeseburger. Where's the bacon? The burger is salty AF! The waffle fries were good though, and our server was nice. read more

Apple bees in derby on rock rd is has horrible service and need a good cleaning my booth was filthy I had to ask waiter to wipe it down after she escorted my family to our table I ordered a burger it was rare I had to send it back my family had all finished their food and I asked the waiter if my burger was ready and she hadn't even put in the order just took the bloody burger to the trash or something I asked for compensation just for the burger because I wasn't going to be able to eat with my family the manager was rude and u reasonable I asked her just to remove the burger completely because at this point I don't even want it to GO ! read more

Floor was sticky. Smelled like a care home. Service was horrible with people just waiting by the door and outside with 15+ tables and booths open while the hostess was sitting down in one of the booths catching her breath. Other employees were just talking by the kitchen swearing very loudly. Food was atrocious. Got the Four cheese mac and cheese with honey chicken strips. I got 3 small chicken strips (pretty much chicken nuggets) on a plate full of noodles with absolutely 0 cheese. Just bland watery noodles. Applebees used to be so good but now they are just a hollow shell of what they used to be. Do not eat here. read more

We came in last night with 5 people and a child and didn't get anyone up to our table to greet us until we were sitting there for 20 minutes. In that time another table came in, ordered before us, and got their food before we got our drinks. The servers were snarky and the manager was the most unprofessional woman i've ever seen. She shoved receipts in my fiancés face, reaching over my friends food, and screamed "you wanna bet?" about us asking what was going on because we showed up before the other table. All around a terrible experience and would never recommend going there. read more

First time here, got seated right away, with a cool server! very good customer service, and food. The food was amazing, along with the dessert, I got the triple chocolate meltdown which was warm, cold and good! the flavors went together well, and would definitely recommend to anyone who loves sweet stuff and chocolate. The restaurant itself was quite clean and nice, matching the aesthetic of the restaurant. love this restaurant, would go there again. read more

I walked in after trying to place an order by both phone and app, it would not recognize my request for dressing on side so I went in. Was told to go to bar to place order, bartender said to go some place else. The she proceeded to go to back and said loud enough for me to hear the someone wanted to place a to go order and that I was b***hing at her. Never said anything other than I was told to go to bar. The she comes out of back and complained about me the whole time and so everyone in bar area could hear her. WILL NEVER FO BACK RO THIS LOCATION AGAIN. read more

Wow what a total disappointment. Something is very wrong here. Went in last Sunday early evening. Not enough staff. Waited 30+ minutes just to have someone take our order. We finally got our food after being there (sitting at our table) for more than an hour. Taste of the food was mediocre. We have eaten at Applebee's for decades in other cities and loved it. We are not sure we want to give this one in Derby another try. read more

Let me tell you about Tony W. Aptly named because he is a W. Tonight we ordered out to celebrate my husband finishing his Bachelors! I ordered the chocolate lava cake curbside to go with my dinner because my 5 year old asked for it and I'm a softy so if course I agreed. Well come to find out the restaurant was out of this item, no biggy. Tony offered an alternative and I was fine with that. However, he came back outside to ask if my son liked chocolate. I said yes he does. So Tony W told me he forgot they had brownies so he would get that instead of the other dessert alternative. Tony W wouldn't know this but my son has autism and can be very particular about food especially if he's already made his mind up. I get home and show him the brownies and to my surprise Tony W gave us extra! I removed the pecans and my son gave it his seal of approval (thumbs up). So thank you Tony W for your kindness and great service! Also he was masking which is always appreciated! Thanks for caring for the health of others! read more

Applebee's Grill + Bar - Brownies and Ice Cream - American Near Me - Derby, Kansas

Stephanie m was very friendly and sweet Ann's the food was great. And the restaurant was nice and quiet.

Service is slow and terrible. After order taken, appetizer arrived after 30 minutes, cold and in disposable container. Chips and dip were cold. The servers just walked around and did not communicate with customers. Appeared that only friends of servers or those at the bar got attention. Our entrees arrived 45 minutes after the appetizers and was cold. Food was sent back to be redone because it was cold. Plates appeared burned and unclean. Food was reheated in a microwave as evidenced by the plate being warm and food was still cold. Potatoes were on plate in shape of ice cream scoop. No manager available at all to speak about poor service. My steak was not cook correctly after 2 attempts. We had to get food to go due to prior commitments and taking too long to serve food. No refills offered and no acknowledgment or responsibility for poor service. Floors were filthy and we were seated underneath an AC vent that was filthy and dirt fell on us. WILL NOT RECOMMEND EVER TO ANYONE! read more

My wife and I went into the Applebee's in Derby, Ks 10/1/2023. We were set down at a table, and ordered our drinks. I ordered a hamburger with fries, my wife ordered the shrimp salad. Over an hour later, our food was served to us, I'm using the term food very loosely! My hamburger was so overcooked, that I swear I was trying to eat a hockey puck! The fries were like eating brittle sticks! My wife's shrimp was also nasty, she was nauseated for the rest of the evening. To give credit where credit is due, our waitress was very good, she was so embarrassed because of the horrible wait and quality of the food. We weren't the only ones with a very long wait, one family had been waiting for 1 1/2 hours!, as well as many other people. We will never go back to this restaurant, EVER! read more

I was very disappointed in my to go order tonight. The last time we ordered there, it was just not good. I thought I would try again. I ordered an oriental chicken salad. The "grilled" chicken was totally different than I've ever had before. It was covered in Italian spices, and tasted marinated in vinigrette. NOT a good taste with oriental flavorings. Also, I had to pull out a lot of brown rusted salad pieces! It did not taste fresh, or flavorful. I would have been better off going to Wendy's for a salad. While I don't mind paying almost 12.00 for a salad, I expect it to be fresh. The chicken was strange with it, too. I won't be back for another order from Applebee's. read more

Applebee's Grill + Bar - Rusted lettuce. Nope, that's not salad dressing. - American Near Me - Derby, Kansas

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Possibility the worst place to eat in Derby. Food comes out cold when it needs to be hot and somehow comes out hot when it needs to be cold!? Tons of mistakes constantly and nothing even taste like anything more than slop. Grease is the Limited time Flavor. Dead bugs and living bugs are everywhere, everything seems to have a sticky and/or crusty film to it. This is one of the only two times I have ever walked out mid meal. No right minded individuals will eat here. read more

This was the worst restaurant service I've ever had coming from a server. We went in greeted with a passive aggressive tone from our waiter Lily. The silverware was laid bare on the table. She got our drinks we requested a specific one and she had an attitude. We got our appetizers they were okay. I had just a water and it ran out. When she came back to take our order my drink was not refilled. It was clearly visible. She came back and took a plate off the table but no drink. Ran several other tables food out never came back with a drink. As we got our food thats when I got it not the previous 10 minutes I was thirsty. She even had other employees even the manager bussing her table. My friend had a burger and they put garlic oil instead of mayo on it. When we made the waitress aware she wanted to argue about it. When my friend asked for a manager the first time they were standing at the bar staring at us. She walked over there to find a manager and heard Lily talking shit about our table and the burger laughing. They gave us the burger back at the table to show us something we already saw. The manager and other servers were talking shit in a circle about our tabl as well because they kept looking over specifically at us. This lady walked up and said we can get a new server but that was never the problem we jus wanted decent service. Pathetic service from every employee except our New Server we had Jeremy. Tipped him a $20 just because made the night better . read more

The food at this restaurant was lackluster and overpriced. We had chicken strips and a mushroom and Swiss that had some type of Cajun seasoning. read more

20 minutes and our server never even got our drink orders. Watched her and her trainee refill drinks on a 15 top twice in that time. She did seem nice when she said she would be right back then ignored us. Manager took 5 minutes before she would talk with us. All that was said was sorry. Won't be back. read more

They literally took my grandmas plate back to the kitchen and put her steak that she's already ate off of right back onto the grill to cook it longer for her. And once my grandma said she can't eat it anymore due to that grossing her out, all the waitress did was roll her eyes and bring us the ticket. Very bad customer service on both the manager and waitresses part. read more

Server was doing her job just fine however food did take awhile to come out and one persons soup was cold. I ordered a burger with NO pink, however it still came out pink. read more

Everything tasted weird and different, chicken was weirdly chewy but hard, fries were soggy with little flavor, drinks were pretty good tho

Great food and great service!! This is our favorite Applebee's location. Our waitress Riley was very prompt and professional! Our food was out to us within 10-15 minutes. The quesadilla burger was amazing and my husband had the 3 cheese chicken penne which was good as well. We had a great lunch thanks to the staff at Applebee's. read more

I ordered the shrimp and it was still gray. I sent back to have cooked more and it just came back hotter still gray though. The manager came over and said that was just the way it was. He did offer a dessert but we didn't want one. He was very rude. I told him I didn't want to argue with him and he said he wasn't arguing. I will not ever go to this Applebee's or any other. read more

Very happy with their COVID policies. Empty tables in between diners, very spaced out. No waiting in the lobby- which is fine. You can wait in your car or outside the restaurant. They were busy, but the staff was polite and the food was good. They are taking cleanliness anf socail distancing very seriously. I cannot say the same for all restaurants. read more

You don't go to Applebee's expecting a 5 star dining experience. This place is the real meat and potatoes of American dining. You'll get a full belly and your wallet will still be pretty full too. Happy hour is always a great deal and Becky sure knows how to take care of her patrons. Try the french onion soup next time you're in! read more

The drinks are great and food was great. Service we had was horrible. The waitress Kimberly kept try asking for us to order even when we got some appetizers, and this is all less than a minute apart. I wasn't even finished with my meal when she asked if I needed the receipt (my bills already almost $50, I was going to get a dessert and another drink) way too pushy and will not go back even though I live within walking distance read more

Walked in... the greeter Lea was all the way in the back, waited two minutes. She walks up, looks me up and down with my boyfriend standing next to me and says "just two" yes bitch just two. She seats us, gives us menus and my boyfriend says we already know what we want we're just having dessert and we're ready to order." She gives us attitude again by saying "I'm not your waitress. Your waitress will be here in a minute." We're like ok whatever. Server comes and we order. We ask for our dessert and an extra scoop of ice cream and our extra scoop was not brought to us the first time so we had to ask for it. The bill was $10. Needless to say we did not leave a tip and will not be coming back. read more

If you order carside to go, make sure you check your order before leaving. I got home and realized they hadn't given me any of the sides I had payed for. The medium rare steak I ordered for my daughter was practically raw. I was too scared to let her eat it. I ordered Bleu cheese with my wings and got ranch. It was a total waste of 50 bucks. read more

Just got done working out and I was prepared spending 20-30$ on a steak. Walked in, hostess was cool. Sat down at a booth, noticed there where a couple of servers just hanging out. I waited 10 minutes and did not get an initial greating/drink. Servers where still just hanging out. So I walked out. *update... Walked into Hog Wild down the road, within 3 minutes had food, been greated by 4 employees. read more

I previously had left a very positive five-star review for this Applebees location a couple years ago. I am now revising that down to a one star rating, and after spending thousands of dollars and many trips to this location over the past five years, I will no longer be going due to how bad it has gotten. I feel like there must've been a very poor change in management at some point over the past year or so, because this location used to be quite good, but it is now a health hazard at times. They constantly run out of steaks at this location, and regardless of what you order off the menu you can almost be guaranteed that it will not be made correctly, and will look like they simply threw it down on the plate. The quality of the food is terrible these days. The last straw for me was the fact that two out of the last four times I've visited this restaurant recently there has been hair in my food. I will try to add a picture that I took of my meal tonight to prove the hair in the food, although I'm not sure how well you see it in the picture. I would advise people against visiting this location for at least a couple years, hopefully by then something has changed for the better. read more

Applebee's Grill + Bar - It's difficult to see in these pictures, but there was a hair that raveled through the entire quesadilla - American Near Me - Derby, Kansas

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I wish I could give it no stars. I have ate here several times but this last time was inexcusable. My husbands soup was brought out cold, my shrimp was like warm and the portion was only 6 shrimp for a dinner. I was ok with the small portion. We were the second group to arrive for lunch service and the third table was seated so closely to us that I was easily able to hear his potato get sent back twice because it was "crunchy". There is NO excuse for cold food at a restaurant. read more

The service is hit or miss, but that's understandable considering how many of their servers are teens. I've never had a meal here that I wasn't happy with, and the food is what I would expect. read more

Great service, friendly staff and the order came out perfectly and timely. Very cool holiday decorations as well.

This particular restaurant seemed clean and the service was better than average. The floor, tables and bathroom were clean. Three of us (5 total) ordered steak, and like all Applebee's, the steak is tough and bland. The chicken is average. read more

Every time I come to this Applebee's, I am met with poor service and only average food. Some of the servers are even rude and unwilling to serve their customers. read more

The staff, service, and food were great. A very pleasant dining experience. What bothers me is that a huge chain restaurant like Applebee's, doesn't have a decent easy to read Gluten Free menu. A regular menu and a three ring binder full of charts and graphs?!?!? Really?!?! From now on Applebee's is off my dining list. You need to visit places like Carlos Okelly's and BJ's to see how to produce a usable GF menu. read more

If I ever decide to spend money on a dining experience, I will go anywhere but here. I have just noticed the last few times I went to Applebee's that the quality of their food has gone down considerably. I ordered the strawberry avocado and chicken salad only to receive a plate full of baby greens. All of the 'stuff' was down at the bottom and as I sifted through I found a few measly pieces of strawberry and avocado. I don't want a salad full of just greens while paying $10! The waitress noticed that I had a scant salad in front of me and nicely offered to bring more. She brought a bit more of the avocado and strawberries, but I was still eating mostly green stuff. She said that she would have to charge me to bring more and that there was a reason the salad had a low calorie count. My mother, likewise, was disappointed with the proportions in her salad. Lastly, they charged my grandma extra for a 'loaded' baked potato that included a few chips of bacon and hardly any cheese. It's just sad when I can get a better salad at Wendy's for half the price. Our service was fine, but Applebee's is nowhere near as tasty as I remembered it to be. Mediocre food with a dirty environment. read more

I will never go back. I have sworn off Applebees for life. I gave them another chance after a HORRIBLE experience at a different location. (Let's just say a huge bug came crawling out of salad, and the manager simply said it must have been in the bag of lettuce from the truck- dormant from the trip from FL). I ordered the Oriental Crispy Chicken wrap with fries. As soon as I started to eat the wrap I noticed a small dark hair. I removed it and took another bite. At that point several dark hairs were exposed on numerous pieces of meat. It was a week day and I was with my Little from the Big Brother/Big Sister program. It was slow but still had trouble tracking down our server. When I did she apologized and took the dish away, I asked to speak with the manager. The manager came over and immediately told me she looked at my plate and the hairs were merely from their basting brush and not harmful. Really?! No one wants hair in their food period! She offered me another of the same wrap but nothing else, I said no thank you I had lost my appetite. The Manager took my meal off the bill but refused to take my Littles. They have a promo where kids meals are $1 with the purchase of an adult entree. She charged me full price since I didn't eat my meal. This totally blew my mind. Her customer service was terrible, she should have made ever effort to get me to come back into the restaurant, but instead ensured I will never be back to any Applebee's. read more

Awful awful food! Ordered chix entree with 2 soups as my dinner. My husband had entree. French onion soup was cold, oily, had no onions and had spices that don't belong in french onion soup! Second my chili was also cold and was half way full. A cup should be a cup! Went back to restaurant to get better food as we had ordered take out. Talked with female manager who said that's how they make the soup but could add more onions, lol noooo it should come with a ton of onions already. Also stated soup was cold. Asked for a refund of onion soup but wanted new chili, hot and full. Manager refunds back one soup and messed that up and charged my card again for original price. Finally fixes it hands me my chili and I'm headed back home. Get home soup is STILL cold, have to microwave, not that they don't do that with all their food so if someone complains I would suggest heating the damn thing in microwave so it is HOT! Take a bite of my now hot chili and it is only ground beef and a few tomatoes!!!!!! Where are the BEANS???? Wow!!!! Horrible will never ever go back to a crapplebees agaian!!!!! read more

Applebee's Grill + Bar - chili is ground beef chili powder and no beans! Gross and cold. French onion soup has no onions also. Awful food - American Near Me - Derby, Kansas

Not worth the price for the portions, taste, and overall appearance of the food. Just looking at what's served, take out, ruins a persons appetite. Please get chefs who can cook, and make the meal edible. We've tried 3x's for take out, and all the attempts were utter failures. Not worth the exorbitant prices for such a small portioned meal, and lack of taste. Salmon-dried out, and not seasoned correctly. Vegetables, poorly steamed or whatever they did to them. Please make it better, as we doubt we can afford another trial. read more