The story Apple Store is decent sized with iPhone Macs on the ground level, accessories on the lower level and Genius Bar on the 2nd floor. As usual, it's a busy store with lots of customers browsing and trying out Apple products. The staff is a bit more aggressive than what I am used to in the US and may make you feel a bit uncomfortable with their eagerness to help with what you bees if you are just browsing.
There's plenty of staff to help out if you decide to ask for assistance with product info or checkout. The checkout process is seamless and efficient with every staff member carrying portable credit card processing iPhones and can help you at any time.
I accidentally walked to the 2nd floor Genius Bar area and in usual HK fashion, the staff was a bit abrupt and may seem rude to those of us used to Western style customer service. read more