Located in the Hysan mall in Causeway Bay…read more The staff here are plenty friendly and informative. I came here to replace my battery as it has seen better days and I was left a little short of juice by afternoon. The staff ran through the prices and what other issues that may be found and the process required. The service was well priced and backed with their warranty and knowing it was an authentic product direct from them. The service was fast and courteous. Would recommend this site for anyone requiring any assistance.

This is a review of their customer service, as I did not make any purchase during this visit…read more Since I have 2 Apple products that were over their productive life, I decided to bring them back for recycling, and since this is the 3rd day iPhone 11 is on sale, the place was packed when I arrived at around 7:30 in the evening. After tracking down a floor staff, told him my intensions, he was very nice to find the right associate that deals with this to help me out. Soon another associate came and looked at my two items and he brought up an electronic acknowledgment for me to check in, after that the whole process was done! He also assured me that they will not be turning on the unit at all, and will just disassemble the units and proceed to recycling! Seeing that the whole place was bubbling with actives, and 2 iPhone 11s were sold in front of my eyes within 4 mins., I was totally impressed with their customer service for helping me!! My previous purchases at this location includes: AppleTV, iPad, MacBook Pro.

This shop is the Apple Customer Service Center on HKU's campus. It carries the popular Apple…read moreproducts, basic accessories, and some other tech gadgets including Fitbits and the Pebble Watch. The prices in the shop are pretty good compared to Wan Chai or Golden Computer Center. The customer service is always lacking for me and many of the advertisements are in Chinese only, making shopping a challenge at times.

Great service from Staff : Annie ... very helpful in getting exactly what I needed without any…read morepressure of selling extras!! In & Out in 15 mins! This is a full service Apple Store with all the selections you wanted...remember no sales tax in Hong Kong make it a great value! Also free parking with purchases!

If you've ever been to an Apple Store and thought it was a crazy experience, you'll think it was…read morenothing compared to the Apple Store at Festival Walk. I would describe the Festival Walk Apple Store as...CRAY CRAY to the max times 100. I came here a few weeks ago to look into purchasing an iPhone 6s with my mom. In order to purchase an iPhone, you have to wait in a pretty lengthy queue. I had my mom stand in line for me as I played with around with the display models. It took me about a minute to look at the models before I met with my mom in like. There I was stopped by a security guard asking me why I was cutting in line in Chinese. I explained to him that my mom was waiting in line while I was checking out what model and color I wanted. He then stated that I was cutting in line and that either my mom or I had to leave the line. Huh? Really? After giving us a somewhat hard time, my mom and I explained to the security guy that we were together and that my mom was waiting in line while I was testing out the models. We then explained we combined were only going to buy one iPhone, and not 10 phones each, therefore preventing others behind us from purchasing a phone (or 10 of them). He had given us a hard time, as he explained, because apparently each queuing customer can purchase up to 10 iPhones. I assume that many patrons buy the iPhones and then resell them in mainland China or overseas. I would have to say that my overall Apple store experience was an unpleasant one. First of all, it's super crowded and busy... so busy that they rarely pick up phone calls when you call their main telephone number. Secondly, I didn't like being given a hard time after explaining myself to the security guard. I guess maybe cutting happens a lot in this Apple store that they need to implement strict queuing policies? I guess you can say all Apple stores aren't created equal -- each country is different unfortunately. Of note, Apple's warranty is country specific. So, while Hong Kong offers unlocked iPhones, which is great and all... However, the warranty only applies to Hong Kong. So if your iPhone craps out (as mine has done in the past), you'll need to ship your iPhone to Hong Kong for repairs or fly over to get it serviced. This could get to be expensive. So buyer beware! Your warranty will not be valid in the US or wherever your home country is.

I have a friend who collects Swatch watches. On a recent trip to Hong Kong, I visited a Swatch…read moreShop on Hong Kong Island and found out that they have a special edition Hong Kong watch only available at the Hong Kong International Airport. Great! Located in Terminal 1. At the end of the "G" check in counters. 560 HKD Staff was very friendly and helpful. They even set the watch to Hawaii Standard Time (where we live). Looking for a unique Hong Kong gift? This is your place!

You either think Swatch's are cool or you don't. I love em! I don't buy many, but I like to buy…read moreones that are unique to places I have gone (like Macau...they have a Macau watch they only sell in Macau) or events I have attended (Olympics...I have one I bought in Beijing at the 2008 Olympics that was only available at the Olympic venue at the time). This store is a 5 on Yelp to me, because they sell a Hong Kong specific watch. This special watch is only sold at the Swatch at the HK airport and cannot be purchased at any of the Swatch locations in the city of Hong Kong. Cool! This Swatch store is located not down near the A section but at the other end, like F or G (not exactly sure). It is in the check-in section and prior to entering security and immigration at the departure section.

The story Apple Store is decent sized with iPhone Macs on the ground level, accessories on the…read morelower level and Genius Bar on the 2nd floor. As usual, it's a busy store with lots of customers browsing and trying out Apple products. The staff is a bit more aggressive than what I am used to in the US and may make you feel a bit uncomfortable with their eagerness to help with what you bees if you are just browsing. There's plenty of staff to help out if you decide to ask for assistance with product info or checkout. The checkout process is seamless and efficient with every staff member carrying portable credit card processing iPhones and can help you at any time. I accidentally walked to the 2nd floor Genius Bar area and in usual HK fashion, the staff was a bit abrupt and may seem rude to those of us used to Western style customer service.

This is a two floor Apple Store. Interesting and it is a mirror and has the feel of The Apple Store…read morein North America. It open late at night till 10pm. Not to mention, it has a lot of people but not as busy as the one in North America.

My first visit to The 9th Muse was purely accidental. My label-bashing sister was in town and we…read morewere wondering down Lydhurst Terrace when a sign advertising Karen Walker sunglasses caught her eye. Now, this was a building I'd walked past at least a dozen times and never paid the slightest bit of attention to. But, this is Hong Kong and avid shoppers ignore 'office' buildings at your peril! Hiding away on the 12th floor of One Lyndhurst Tower is a designer accessories collection that would do any fashionista proud. My sister was certainly happy! But did leave empty-handed after choosing not to drop HKD1,000 on said pair of glasses. The store is uncluttered and filled with names you see in Harpers or Vougue: Charlotte Ronson, Elisabeth and James, House of Harlow, Karen Walker, L.A.M.B and TOKYOMILK to name(drop) just a few. The store appears to specialise in accessories; jewelry, scarves, sunglasses and bags feature prominently, and they are all beautiful. But this beauty doesn't come cheap and I have, so far, managed to leave the store with my credit card firmly stowed. Although, there was this one Foley + Corinna handbag ...

What a treat it was to do business with Oriental Watch. Not only were the sales very courteous,…read morethey were also well versed with all the watches that they had to offer. My boyfriend and I were able to snag what is one of the hardest Rolex's to get and it is all thanks to this establishment. Of course the watch had a hefty premium price tag but it is well worth getting a new and authentic watch. I will definitely be back to inquire about other watches they have to offer in the near future.

Needed a SIM card stopped by China model in HK Thanks for…read morethe help.....2 year plan that works in China Bay Area with VPN 4G good connection works in several Asia country's. Along with Philippines/ Australia/ New Zealand .