Heartless and IncompetentIf I could give 0/5 I would. The worst mobile phone provider in the…read moreAustralian market. Daughter's old phone was not working so she was advised to go back to the store for an insurance claim. Salesperson upsold her a new phone and then upsold her a tablet as well, promising her $500 credit for her old phone as a trade in as part of a deal on at the moment. She was told that she would be emailed a code which she needed to use to send in her old phone as a trade in. The code never came. She went back to the store many times and was told by the sales associate that he would organise a code for her. It never came. In the meantime, the deal expired and she received an invoice for the full amount without credit for her phone trade-in. She went back to the store and they promised her that she would be credited this amount and that they would fix it. Fast forward a few months and MANY MANY VISITS TO THE STORE - her phone number which she used for two factor authentication was deactivated and sold to the debt collection agency. The store was still telling her that they would fix it! That she would not be charged. Then the hundreds of phone calls to the rudest call centre operatives globally who demanded that she pay $4000 because it was her fault. In the meantime, she has lost her job because she could not access the work apps or her roster, all tied to her phone number. Her mental health has deteriorated from the stress of trying to sort out the mess. She is being hounded by debt collectors. No joy from Vodafone who basically want the full amount and WILL NOT LISTEN TO THE STORY. They apparently could not do anything and kept directing us back to the store who then told us that they could not do anything and directed us back to the call centre. The call centre operators kept telling us the the account had nothing to do with them, that they couldn't action anything and that bad luck if my daughter's mental health or financial situation was bad - nothing to do with them. They talked over us constantly, accused us of lying, badgered us to get a lawyer if we felt so badly done by, and said so what about the fact that my daughter's life was in tatters. The only joy came from the debt collection agency who at the least were Australian and had much better phone skills and tried to negotiate with Vodafone on our behalf. Vodafone's answer to the debt collection agency was that we had not contacted them and that they really didn't understand what the issue was so ... could we phone so that they could get a clearer picture of the issue? This debacle has gone on from February to September WITH NO RESOLUTION. The rudest call centre people that I have ever had the misfortune to deal with. The worst processes - no, this team does not interact with that team we were told many times. The store was useless even though they admitted that they had stuffed up ... well, bad luck. We provided you with misleading information but sorry - you have to pay. Having been with other companies (and yes, they have made mistakes but they have always offered some compensation or a discount for inconvenience caused) I cannot believe that hard heartedness, the rudeness, the incompetence of everyone involved. Years ago, I considered moving to Vodafone because they were cheaper especially with roaming but don't get sucked in by the cheap deals - YOU GET WHAT YOU PAY FOR. Sticking with Optus who, while not perfect, have always apologised and offered some form of compensation when things have not gone right. GET EVERYTHING IN WRITING AND RECORD ALL CONVERSATIONS WITH VODAFONE BECAUSE THEY LIE.

Correction: Went back to the Apple Store to try out the Apple Vision Pro. Great experience, the…read morestaff were friendly and helpful. I asked about the case incident and they made things right. Good job Apple, you just made an unhappy customer happy.

Reserved a session for tonight, Not sure of the point of reserving a shopping session only to find…read moreout the wait was 3/4-1 hr I think they book too many in for the sake of a sale People at door didn't seem to care

Hi 5 to Krish who assisted me today w S24 purchase. Thanks for the guidance and patience. Much…read moreappreciated. 10/10

Not exactly a good answer to an apple store if you are a competitor but Samsung products are great…read moreexcept for maybe the occasional washing machine or mobile that bursts in to flames. But outside of those two items they are wonderful. Oh and staff tend to adlib if they have no clue and parts could not be found to fix my smart watch.

So my Note 8 needs to be repaired and staff at Chermside are unable to take my request without an…read moreappointment, of which there are none until tomorrow, when i will be at work, not shopping. For this reason I would recommend that any purchasers go elsewhere as I don;t believe that a store unable to provide support after the sale is deserving of sales in the first place. I confirmed that if i was looking to buy a phone they'd spend the 'alleged' 15 minutes to log a repair on completing the sale but won't spend that time for me, a customer since the galaxy s2 to purchase a new screen and log my phone for repair at their service centre. How is a team of four not all trained in providing customer service as well as just sales? Why can only two staff help existing customers (Anthony who identified himself as the manager didn't seem to include himself as one who could help either). Why have staff that can't do more then just sell if Chermside is "the busiest store in Queensland" and likely to get backed up in support requests? When i worked in retail you can be damn sure all staff were expected to provide service to customers after the sale. I also find the objection "we only have two laptops" ironic from a company selling "Pro" tablets as laptop replacements, but can't make sure all their staff has access to device capable of ensuring service of customers requests. Apparently the Samsung tablets used in store are unable to be used to 'log basic information' such as my name, phone number, IMEI and a few pics of the phones condition when logging it for repair. Unfortunately I'm also mobile shopping as an option rather then repair and Samsung's poor performance in customer service after sales, while being perfectly capable of selling a new phone, make other options look very appealing. Very disappointing Samsung Australia Chermside

I wish I didn't have any reason to know how great Phone Adore is but after a dodgy iPhone proximity…read moresensor and power button and then a smashed S4 screen I have far too much experience with these guys.. But on all three visits I was greeted warmly, had my phone fixed within the hour and given a warranty on the work. Hopefully my next visit will be for a more pleasant reason, but no matter what the reason, I'm confident that they will be able to help.

If there was an option to give zero stars I would. I Had my…read morephone fixed at the chermside store - put phone in hand bag and it was broken in an hour. The screens they use are very poor quality! I had another iPhone in my bag at the same time and it was fine. Anyway went to return it without luck. Honestly, don't waste your money here - try one of the other 3 similar outlets in Chermside or better yet go to apple. Really unhappy with this store - and I am sure there are many others out there who have been unhappy with their service / product quality. If you are unhappy, make sure you take the time to write a review and spread the word.