Quick service for Genius Bar and purchasing my new iPhone, but they refused to recycle my old phone with a fee, which is a bit frustrating. Convenient location and underground parking and street parking are available, it's easier to go by car there than to the apple store downtown, and more spacious. They have chairs and even a staff member on wheelchair, YES to equal employment opportunity to disabled people! read more

Poor service from this location. Please do not tell me I can arrive 10-15 minutes later to an appointment and then refuse my visit at my arrival.. What's the point of calling to verify ahead of time it it's ok? Honestly it's this kind of experience that creates such a sour memory for the brand moving forward. read more

It's your typical Apple Store providing services for Apple products, merchandise, and accessories. If you're an Apple fan and would like to grab an Apple technology, this would be the place. read more

Just had a terrible experience at this particular store. Tried exchanging a brand new sealed product and they would not take it. Even spoke with two different managers and both said no without reason. They were rude and condescending. I then drove to the Apple Store sainte-catherine and thy exchanged my product without any problems in 5 minutes. I do not understand how one can receive drastically different treatment at the "same" store. I can't help but wonder if I was a victim of discrimination. I would avoid going to this store and go to sainte-catherine where the service is way better even tough it way busier. Or just buy online directly. I am very disappointed as i usually get great service at apple but this experience was rotten. read more

Went there for an iPhone repair with a reservation and waited over a half an hour to get served. Other people that were waiting said they had waited eve longer then that and some even said that one previuous occasions they waited over 1 hour to be served. We asked for an explanation from the manager and were treated rudely. Never going back there again worst Apple Store experience ever! Not something I expected from the Apple brand; to get such horrible service. read more

Manager is nice but these people are not careful with your computer I brought mine in while under warranty they fixed the computer. As soon as I bring it home it's not working. I bring it back, and suddenly it's water damage and they tell me to buy a new computer. Convenient huh? read more

The store manager Vanessa should learn basic people skills... she actually made things worst. the actual people doing the work are fantastic though. read more