Excellent Apple Store. Aren't they all. I love Apple products. Just arrived from USA and needed an iPhone Australian charger / converter plug as my USA/UK plugs didn't fit. AU$29.99 later and problem solved! read more

Apple Rundle Place - Australian iPhone charger adapter. - Mobile Phones Near Me - Adelaide, SA

The first Apple Store in Adelaide has friendly staff, an excellent range and the kind of quality you would expect from such a technology giant. With a stunning store, good accessories and products for iPhone and iPad, along with the facilities like the Genius Bar that make the store great, I am sure to be coming here frequently. Situated in Rundle Mall, the store is just a stone throw away from Next Byte. While next byte may be cheaper, the Apple geniuses are very helpful and the entire experience seems polished with everything from the mobile purchase system to the elegant wooden tables. An amazing store from a good franchise. read more

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I needed to come here a couple of weeks ago when my phone suddenly stopped working the night before. I had to wait an hour for my Genius Bar appointment (this was on a Sunday, so it was very busy) so I spent some time in the mall; the service was definitely worth the wait. The person who looked at my phone immediately knew what the problem was and told me how to fix the problem at home (they didn't want to do it there because I didn't have a backup available and they didn't want to risk data loss) and after a few days of procrastination I did it and it worked! These guys certainly live up to the 'Genius' titles! read more

DISCLAIMER: I adore Apple, so of course I'm going to love Adelaide's very first Apple store. This store stands out in Rundle Mall with the iconic glass store front usually associated with Apple stores. The store itself is massive and rightly so because it is always packed. There are plenty of display items to play with from iPhones, computers and iPads including walls of accessories. However, I just love the Genius Bar. From making an appointment easily over the Internet to being welcomed and helped by staff who actually know what they are talking about is a refreshing change. I have to mention Cameron who helped me immensely with my iPhone issues that I walked out even more in love with iPhone than I thought was previously possible. You have to check the store out even if you aren't an apple fan, but I challenge you to walk out without wanting to buy something. read more

FIRST! Actually, I should be serious. Apple's new Adelaide store is finally open, and amazingly before Melbourne's CBD. SA hasn't had a win like this since which ever of our AFL teams last won a premiership won that premiership. Sorry, football isn't my thing. The store itself is typical Apple, all shiny and built out of metal and glass, which incidentally is like their products. But the real reason to go here is the service. It is a soft sell and if you actually have a problem, or even just a question you can speak with someone who is happy to help. The fact that is a revelation is pretty scary. I am looking at you Harvey Norman. read more

I'm a sucker for punishment. This time I contacted the Adelaide Apple Store to get a replacement battery for my iPhone. The battery runs down in a couple of hours, and my battery app says it's done 650 cycles and is in only fair condition. I rang the Apple Store in Adelaide and was 6th in the queue. 15 minutes later, an Apple assistant answered and told me that I could make an appoint for 5 days' time and take the phone in. Apple would then run extensive checks on the phone. Replacing the battery would mean a 5 day turnaround and would cost from $150 to $180, depending what was wrong with the phone. I said it was operating perfectly apart from a crook battery, and why did the website say a replacement battery for an iPhone 5s out of warranty costs $119? The assistant said that's only a guide and it would cost $150 to $180. An alternative is good old Alltech, who said they could replace the battery in 20 minutes for $120. In any case, after Apple had refused to replace the phone's screen because there was a very tiny ding on the metal case, telling me I needed to replace the phone, I doubt they would touch my phone anyway, if they thought it had a non-Apple screen on it. My phone is now an outlaw in Apple's view. Finally, I ordered a replacement battery for $28 from a highly rated, high volume seller in Sydney. It will take only a day or two to get here, and I'll fit it myself, which I've done with iPhones before. It's sad, but I don't think Apple is very interested in keeping its superseded hardware going. They'd rather you bought new stuff from them. And as always, if you do business with Apple, you do it strictly on their terms. After all, you're only the customer. read more

Disclaimer: I'm a swinging vote when it comes to Apple. Service is 5 star and I love their online booking system for managing high foot traffic in their Genius Bar (hint: that's Apple's term for the tech support team). Don't bother going straight in during an emergency situation when your cat has just spilt tea over you Macbook and expect to be served immediately though. You have to book. Just log on online and do it. The layout of the store is as glamorous as I would imaging Kimye's wedding was. Huge floor to ceiling windows with ever changing engaging apple product displays, benches full of iPads, iPhones, Macbooks to play on and FREE internet! Now you often have to walk in to the back of the store and find someone in a blue t-shirt to get some service but these guys all really know their stuff and are super friendly. They'll even try to let you down as gently as possible when they tell you "your cat has completely farked up your computer." read more

We are so lucky to firstly have an Apple Store and secondly to have it in such a convinient location. The service is great, every time I've been in I've recieved exceptional service. There can be a bit of a wait at times due to a constant demand on the Genius crew but nothing to complain about. The set out of the store is great, all their phones, tablets and laptops are laid out on tables for you to try and they have every accessory you could think of arranged along the walls. The best thing about having an apple store is that they have a service that if you have a hardware or software issue with your apple device (iPhone & iPad, not sure if this applies to laptops) thats under warrenty they will fix it on the spot and if it can't be fixed then and there, they will replace it with a recondition device of the same model. Compared with other companies where you need to send it off to the manufacturer and wait 2-3 weeks to get your phone back. If its outside of the warrenty then there can be a charge which depends on the issue. If the issue in both cases is not the fault of the manufacturer such as cracked screen you will be charged for the replacement. They also run workshops for those who want to learn more about their apple products and how to get the most out of them. I haven't attended any so can't comment on how good they are. **IMPORTANT INFO BEFORE GOING TO THE APPLE STORE** 1. Genius Bar By Appointment Only - Make sure if you make an appointment through the apple store website (http://concierge.apple.com/reservation/au/en/R405/techsupport) if you need to see them about an issue with an apple product. 2. Make sure you back up your device before you go to the apple store. More often then not the solution will include a reset of your device or to have it replaced (especially with iPhone and iPad). Either way you will lose your data if you haven't backed it up somewhere. read more

Disclaimer: I am an Apple fan. Like many others, I was excited about Apple's opening in Adelaide - more so for the service and their 'Genius Bar' than for the products themselves. Having had an issue with my iPhone, I logged onto their website and booked an appointment. Walking in, I was met by an enthusiastic door greeter and after explaining why I was there, she directed me to another employee situated further down the store and after checking in with her, she asked me to take a seat at the Genius Bar and apologised that they were running slightly behind. The short wait to be attended to gave me a chance to take in the surrounds of the store. The store itself is quite large - compared to some of the other Apple Stores that I have been in interstate. There's plenty of desks that showcase their products and allow an interactive experience. The service specialist who dealt with my enquiry had an air of confidence about what he was doing and this gave me the reassurance that he was equipped with the knowledge and training to tackle whatever he came across. No body wants to have an issue or problem with a piece of technology, however with Apple's presence now established in Adelaide one can comfortably and with ease, take advantage of their face to face service and knowledge that was previously absent in Adelaide. read more

I went to the Apple Store today with a request to install my new email address for Apple. It was a very difficult and complex thing to do and one which I had spent about an hour on the phone trying to do. The girl who helped me was so kind and patient and I now have my iPad working well. I would like to compliment you on your staff read more

Only one star as I cannot give 0 stars. After a year of arguing over my right to a new battery (I was told point blank several times I was wrong and nothing was wrong with my iPhone 7+), today I left the store happy for the first time ever. Then I got home and realised that during their maintenance they had cracked my glass screen protector ($20 value). Upon request for a replacement, they basically again avoided all and any fault of their service team, and I had to buy another. Fk Apple with a sharp stick. Buyers beware- the truth is that Apple Corporation hate you but want your money anyway cos they are just scum like that. Don't buy an Apple device unless you're filthy rich and love throwing your money in the toilet. read more

My recent Apple Store experience was excellent! I walked in to the very busy Rundle Mall store without an appointment and was welcomed by a friendly young lady who asked me to come back in 1.5 hours. I was happy to go and do some shopping then received 2 text messages to say they were ready. I was politely shown to a seat and soon greeted by a very friendly and knowledgeable technician who expertly fixed the problem with my laptop. Nothing was too much trouble for him and he didn't rush me at all. On the way out of the store the young welcoming girl asked how I got on. Fabulous staff, fabulous service!! read more

I will never be returning back here. I'm infuriated and extremely disapointed in this stores management and customer service. I have actually been so appalled that I'm contacting apple directly over treatment I received as it was very unreasonable and unfair. This store has made apple lose customers over their appalling service. No one in my family will ever buy apple again. read more

Awesome service. I had problem with a few keys and made appointment at the store. Instead of change individual key, they decide to change my whole keyboard. Two days for parts to get to the store and three day for them to fix my laptop. Now my laptop is like new again. They are pretty easy to deal with. The only thing is even you turn up to your appointment, you still have to wit for a bit. read more

The Apple Store at Rundle More is a great Apple outlet. The service is great and all the products are great. I'm always speechless when I see new Apple products. read more

I had to see so-called technicians at Apple Rundle Place Adelaide (5000) twice regarding my new-bought MacBook Pro (15-inch) OS High Seirra Version 10.123.6 @AUD$4098.99. The laptop was delivered on 5th Feb 2018 and I started to use it on 10th Feb 2018. The laptop keyboard and touch pad started getting discolouration and key letters started getting fuzzy after one month time. In March 2018, a young guy at Apple Rundle Place Adelaide (5000) told me it must be caused by my hand cream without any investigation and test as soon as he saw my laptop. It was very unacceptable excuse as I only used this new laptop about one month time. I have got 3 laptops and one desktop at home. The workplace offered me a HP 360 Touch Screen at the beginning of 2018 to use at work; I also have an old MacBook Pro, which has been used for almost 7 years, but still is in very good condition. The reason that I decided to purchase a new MacBook Pro in 2018 was because my old one was too heavy to carry to the trips. However the new laptop keeps getting fuzzy. I had to contacted the Apple Support Online a few times, they suggested me to go back to the Apple Rundle Place Adelaide (5000) again in June or in July. I could not make it as I was overseas. I did not go back to the shop until 18the Jan 2019; Apple Online Support kindly made the apportionment for me. Mean while, my ICT colleague who was in charge of school laptops also contacted Apple Support to get further support for me as my other two laptops, which I used most, did not have any issues like discolouration or fuzzy letters. This new laptop's Battery Information: Cycle Count 132 in one year time. Only this new laptop has got this problem, there must be something wrong with this new laptop keyboard quality. My ICT colleague confirmed that "I've spoken to Apple about your Mac, and the only thing they can really is do it look at it again. The keys rubbing off issue would need to be looked at, but it would definitely be covered under warranty, and would be repaired free of charge. " It, however, was the most unpleasant appointment I have ever had with Apple People. The young lady (Jess?) did not look at my laptop at all and gave me a conclusion "cosmetic wear to keyboard"by reading the previous report. I had to request to see the shop manager, the young lady then took a young guy to me, who was even more simple and brutal. This young guy (Mathew?) just started the conversation "I'm the shop manager. I'm here to confirm that what... told you was correct... it is caused by cosmetic and it is not covered by warranty..." I was deeply shocked by the way they talked to me without letting me explain anything and deeply felt sad for this kind of Apple Culture. Or it is bare racial discrimination? The most ridiculous thing that the lady ever said that "it was an exception" and she could "replace three keys for free" out of her kindness. How ridiculous! I waited 40mins to seek professional support here and the young lady and the young guy only came to tell me something wrongly reported previously and what they would do for a customer was "out of kindness". I rejected the so-called support as the reason they recorded was totally wrong at the Apple Rundle Place provided and contacted Mac Repairs Adelaide on my own cost. read more

okay so I've read a few reviews for the apple store rundle place and although i was also very excited to visit and buy an apple watch / iPhone everything / macbook pro and two iPads over time i have discovered there are serious issues i have encountered with very very poor service. This has happened multiple times. I might add if you want to buy something, you see help straight away and they were great. But if you have an issue with a product, this is where your trouble (and mine) starts. My most recent example is with an iphone6. I started seeing pixelation with two white dots not very big but noticeable. Then the screen on the left hand side became spongy to the point where it now moved up and down along the frame of the phone. So thats the issue right. Now, i first go into the store some months ago and the bouncer at the door says what can i help you with? i say a faulty phone and pull it out to show him, he doesn't even want to look or touch it. Do you have an appointment he says? Huh? no i don't need a tutorial i just want someone to check my phone for the fault. You need and appointment he says. Okay, so i know I'm not getting any help and i call apple. Apple make an appointment for me that is 5 days away. I don't work in the city so its a challenge and something happens and i miss the appointment. I call the apple store to let them know I'm going to miss it. They say come in first thing in the morning and you can do a 'walk in'. This is a specific amount of slots for people they can help without an appointment. So I'm in the city by chance first thing and i walk in! Can i help you, the same bouncer as last time. Yes i was told i can see some straight away if i cam early. Do you have an appointment he says? Ah no but i was told about this walk in thing? We have had many people walk in he says. So is there no-one that can see me i have traveled a long way to sort this out. YOU NEED an appointment. I leave quite frustrated. I call apple and make another appointment for a week away and get the kids looked after and get into the city. I pay the parking fee and then hike into the shop....again. This time I'm at the appointment and I'm on time and I'm pumped! finally I'm going to resolve this! YES! I'm bouncing into the store. A lady bouncer this time, can i help you? yes i have an appointment to see someone i have a faulty phone. Come right over here and take a seat. Okay great first mission, I'm in the inner helpful sanctum of Apple now. I watch as i sit there multiple people turned away asking for help with no appointment. That used to be, now I'm in! A young girl comes over, how can i help you. Okay I've got this issue with the phone and the screen is separating from the case. Puzzle look on her face, she takes the phone and thoroughly examines it. Now at this point I'm expecting her to say sorry for the issue or something like this and we will swap it for a non faulty product. But, she looks at me still examining the phone and says....i think its water damaged. Huh? No its not been in water. Do you mind if i take it back and get out tech to look at it? Yes of course its not water damaged.She takes the phone. Now I'm thinking fuck. After all this and apple (or this young girl that represents apple) is going to try and get out of this. They are not wanting to replace it. The girl comes back and says its not water damaged. I said yes thats what i said. Okay what we can do is you pay us $480 and we swap it because we can't fix this. What? i never wanted it fixed i wanted it replaced for a non faulty device. Yes but you need to pay. Why i said? Because this phone has physical damage. WHAT? where? On every corner of the phone. Okay, now everyone that is reading this. If there was damage that caused my screen to seperate from the case, do you think that would have been the first thing this lady would have pointed at to say it had damaged that caused the screen to seperate? But no she picked a cause that she couldn't see which was water. She offered for me to speak to her manager. The bouncer lady that i first met comes over. The young girl gives her a look to tell her I'm being difficult or a prick or something right infant of me. Can the service get any worse. Can i wish i had a samsung phone any more that what i am right now? Im thinking shit, what if my mac pro has an issue? or something else i have. They will try and shaft me to pay for it. This ia Apple I'm thinking! a billion dollar company that i have been spooking for around 8 years. hmm angry i am. The lady bouncer supports her junior staff member by not supporting me and saying the damage to the phone is what caused the screen to seperate. So i take the phone yelling as I'm leaving at how apple doesn't support product warranty so all the other suckers going in to buy something have some notice, secondary by writing this. So i call apple directly they help me and swap it. read more

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Waited 5 days for a Genius Bar appointment. They made me wait 15mins. Destroyed my morning, and they could have told me the answer over the phone. Extremely annoyed. read more

Thanks apple for opening an apple store in Adelaide :) I went to the grand opening today and have to say that they have the best customer service in the world, go apple :) read more

This was my second visit to the store for help and advice. First visit I received help from Jesse and was really sorry not to see him on my second visit. He was excellent. This visit not so good. An issue with an old email address was my main concern with being able to restore information on to my IPad. Was told quite firmly that I should ignore that concern because it had nothing to do with my IPad. After having, initially helped, we were then ignored for about an hour. Had to ask twice for help as the first assistant had gone on to selling products!! Someone came and continued to help until items restored, except for the items relating to the old email address. This was why I went in the second time! After about a good 90 minutes I was given the telephone number for Apple Technicians and ask them for help! What a waste of time. read more

Was absolutely assured over the phone that the iMac I was after was in stock ('many available') even after asking them to check. Drove into the store to be told that this model was never held in stock and always had to be custom built. And that 'everyone at the store should know that'. Hmmm. Not happy. And, funnily enough, no email contact details on the store's website for feedback/complaints. read more

Having to wait 5 days for an appointment to fix my dead iPhone is ridiculous. If you need more staff, hire more! This is not the level of experience a phone that has a price tag of $1000+ should come with! read more

So I bought a new iPad mini today because there was a hardware problem with my daughter's mini. Went to the the Apple Store. Staff were friendly but not helpful. How on earth could it possibly cost $385 to repair a faulty, 15 month old iPad mini when the retail price is $299. Got one elsewhere (not the Apple Store) for $269. I am likely, in the future, to assume that iPads, like all computers, are going to break down at some stage and will simply bypass the Apple Store and replace whatever I need to replace at the best price I can find at the time. read more

I returned to this store to exchange wall power plugs... simple right? First Apple sales guy appeared disinterested and handballed to another staff member who was happy to help within his limits... poor dear! After being hearded around like a specimen in a flock the recalled relacement parts arrived in a plastic sack... thats right no box or appropriate protection. A store manager was briefed on the lack of product protection and following her looking me up and down approached me with a step of authority and pretenciousness... this humoured me as I afforded a smile! Having listened to an unskilled ill mannered individual I presented a damaged apple charge cable to be replaced. An apple technician was to be consulted on whether the cable worked or not... no I am telling you the cable does not work geez! Now the funny thing here is I had already been told that all technician appointments were booked out for the day but was happy for the extreme efforts being made whereby the store manager turned and spoke with a technician standing within 1m beside her... without the cable being checked the response was that the cable looked as though it would not work due to a bend in the cable cover...ok! I asked the technician where they are trained and the response rang like an empty vessel "why is that relevant" ok so not so friendly and fitted right in with the rest of their team thus far. At this point I had enough left the cable with the store manager as a reminder that if they have no value in customer service I am not interested in supporting apple products either... now what to do with my imac, ipad, three iphones and my sons ipod... alternatives I hear you say! On and 27 mins waiting for this store to answer is acceptable by apple staff at this store and even promotes this position... geez read more