R M Williams are probably world renowned for the quality of their clothing and particularly their footwear. What i had not expected was their fabulous service.
I bought my first pair of boots from their Marion store in July this year.
I had never before paid anything like $500 for a pair of shoes, so my expectations were not only that these would last forever, but would feel like i was walking on air.
Unfortunately after 3 months my feet were so uncomfortable whilst wearing them that i took them back to see what could be done. They remeasured my feet and sent the boots away to be stretched
I persevered with the boots for another month, applying the leather treatment and going that they would eventually "give" enough to make them comfortable to wear.
Finally on Saturday, i took them back into the Adelaide store to see what could be done.
The lady their was just so helpful. Even though the shop was busy, presumably with Christmas shoppers, she took the time out to carefully remeasured my feet again, and confirmed that i actually required a one half size larger than what i had been given.
She tried me out with a larger size & sure enough they were much more comfortable.
She then explained how the factory was able to strip and remake the shoes to a larger size.
Although she advised that because the factory was closed down for Christmas, it would be some time before i could get them back.
As the shoes were just too uncomfortable to be worn i told her that i would leave them with her and wait for them to be repaired.
We went up to the counter where she took ask my particulars.
But then instead of handing me my receipt to collect my repaired boots at some time after Christmas. She handed me a bag with a brand new pair of boots.
I was just so happy that i felt the need to share this great service with the community.
If you're in need of some good looking boots i strongly recommend the R M Williams store in Gawler Place, Adelaide. read more