I had a very disappointing experience today at the Apple Store Opéra. The store manager, Franck, was extremely rude and unprofessional. I was purchasing an iPhone costing over €1,700, which is a significant amount where I come from. When the box presented to me was not in impeccable condition, I politely asked if another box could be provided. My request was immediately refused. I was then told, "Either you buy this box or I call security," followed by "I'm the boss of this store, so I decide what customers can buy." I was shocked and deeply uncomfortable with this attitude. I contacted Apple Support right away to report this experience. They apologized and mentioned they had already received multiple complaints regarding this specific store. I chose not to proceed with my purchase at Opéra and instead went to the Apple Store on Champs-Élysées, where the difference was night and day--warm welcome, professionalism, and flexibility regarding product presentation. This kind of behavior is completely contrary to what Apple stands for. A store manager should represent the brand's values, not damage them. read more

I needed to visit this Apple establishment when the charger for my macbook retina frayed and also quit functioning. So I determined to wait for somebody to see me. The wait was much less compared to 10 minutes and as soon as I stood up to bench, I described to the male who was assisting me exactly what the problem was. Initially they wished to bill me 69 euros for a brand-new battery charger however after I made my case, Thierry, the guy who was assisting me, consented to replace the charger free of charge. I was very extremely pleased of his understanding, as I securely believed that I shouldn't have actually had to pay for a product that clearly wasn't holding up to its quality. Thierry was extremely helpful and also understanding, as well as I left the establishment completely pleased. I certainly advise seeing this place if you need to go to an Apple establishment in Paris. read more

Alors que mon i phone 5 était HS, je me suis rendu cet après midi à l Apple Store Opéra un peu désepéré... Beaucoup de monde à l'entrée mais le service a été absolument exceptionnel ! Tous les vendeurs comme le service SAV s excusent pour l'attente, ont le sourire et ont très très envie de vous aider... Ils sont aux petits soins pour vous et trouvent toutes les combines pour vous arranger. Super efficaces et à l'écoute. Tout simplement Génial ! read more

Was pretty skeptical at first because of all the negative reviews I've read but I went there anyway and glad I did. Everything is well presented, making information easy to find. You won't have to dig to find out if the product is compatible with your computer or which product is right for you. read more

Je leur ai montré mon Iphone 7 neuf qui fonctionne mal le 30 Novembre 2016. Ils m'ont confirmé le changement d'appareil, nous sommes en Mai 2017 et toujours rien !!! read more

alors aller chez apple c est beneficie du service apple et ca personne ne vous le dit mais c est pas donner si vous acheter ailleurs un produit apple read more

Magasin qui m'a beaucoup plus avec un personnel au top ! Et la qualité de leurs services est incroyable ! read more

Belle boutique sobre avec des vendeurs compétants. Vivement recommandée pour tous les fans d'Apple !

Apple for Life