One of three Apple stores in the Netherlands, located inside The Passage in The Hague Center, while not the most beautiful or exciting of Apple Stores, it is certainly in a good location in a great city. The exterior of the store is quite impressive for a mall location which is a tribute to The Passage, the shopping arcade which dates back to the 19th century. The interior seems a little lacklustre and dull compared to other Apple Stores, it seems like they have a lot of empty "nothing" space, and the big screen was turned off, the only seating around the store was hard wooden seating, with a lack of alternatives, compared to the cushioned stools, most other stores have. A decent selection of Apple tech and the staff seems friendly enough and helpful, yet not bothering customers too much other than with a greeting, which is what I like. 3* - Certainly a let-down compared to other Apple stores, it feels a bit like a half-assed attempt, but some positives for sure. read more

Apple - Computers Near Me - Den Haag, ZH

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I sat there for 20 mins waiting for an associate to assist me. You know how the apple stores are in America. You can't even stand for a millisecond without having a very cheery associate assist you. Here they looked at me...she's not Dutch. She doesn't look Dutch so why bother speaking English. I even asked one of them to get me a mgr and he said based on what i said I don't need a manager. But then he wouldn't give me his name. I finally found a female mgr and introduced my angry self to her. And she apologised profusely. They just need to include anti racism training. They were more inclined to assist the "Dutch" customers...when apple is worldwide... I'm not one of those people who raises the race card inadvertently...I'm Nigerian. We are all black. We have a warm welcome to anyone who is not (which is how it should be worldwide) However, when I'm spending money and you disrespect me...I don't like it. The product is not free. I worked hard for that money. What I had to buy was less than 2 yrs old, why does it not have longevity? I'm standing there as fat and as blonde as I am and you pass me like you don't notice me.,.say it isn't so? This is a far cry from Apple stores in America. Their enthusiasm level is unrivaled, and contagious. Here, they were all constipated. read more

As a longtime fan and heavy user of Apple products, over the years I have visited and received service at many Apple Stores. Without exception, those experiences were positive. When this morning my 8-month old AppleWatch stopped working unexpectedly, I decided to drop by the closest Apple Store (The Hague) for advice. I was taken aback by the completely dismissive attitude of the associate I spoke to. He refused to even look at the watch and told me to call AppleCare. Already outside the store, I decided that this was not good enough, not for Apple, and went back to ask the same associate how to go about making an appointment. Same arrogant attitude, unwilling to help, even called me rude. By this time I was upset, yes, but definitely polite. All in all, service at The Hague Apple Store is not yet up to Apple's or my standards! read more

Have had 3 different bad experiences with the apple den haag staffers. First one was about changing the battery of faulty iphone 5. Granted, I came in the store without appointment however the staff was not particularly helpful. I was fine with having to make a new appointment, the store was not far from where I live, so it's not much of a hassle to get there. I had to make an appointment by myself in front of the 'genius' while he is chatting with his genius friend. I had a lot of problems making the online appointment since I had to put in the serial number of the faulty phone, the genius saw that I was having a problem for about 15 minutes and then came in to make the appointment in his iPad. It was done in 2 minutes! I only had to give him my email address! And he looked quite annoyed when helping me like I was too stupid to use a computer. I came 5 minutes late to the appointment due to the train, apologized and got scolded by the genius! "You are 5 minutes late, next time don't come late otherwise your appointment would be cancelled. You're lucky that I'm available now!" I wonder at that time, is this the customer service apple wants to show the customers? An hour ago my macbook pro got stuck in the target disk mode during restart, I think because of my broken keyboard. I immediately go to the apple store, knowing that they wouldn't be able to help. Nevertheless, maybe they can give me a solution or at least identify the problem. Surprise, surprise! They could not help me with a SUDDEN error of my macbook without an appointment. Okay, understandable. (??) The first genius I met informed me that I have to make an appointment. I pleaded with her, it seemed like a simple error, is there someone I could talk to that can maybe help me. She pointed at another genius with an iPad (I guess the one holding iPads has higher rank?). I went up to her, repeated my problem and she told me to come the next day at 12 (right when the store opens) and then maybe they can help. I told her the problem seemed simple and maybe she could identify and give me some kind of solution. She replied to me "Well, I'm not an expert in macbook so I doubt I can help." ?? Am I being unreasonable here for complaining that an employee of apple is bluntly saying she's not an expert in a product that the store is selling? I opened my laptop and showed her the display stuck in the target disk mode and without missing a beat she just simply said "Yeah, I don't know what that is." I question the level of incompetence these people that apple employs in their 'genius bars'. read more