I recently had a terrible and truly upsetting experience with Apple Cleaners, and feel as though it's important to write a review explaining the service and treatment I received.
I bought a dress online for my friends wedding for around $60.00. Upon receiving it in the mail, I found it to be a bit too large, so I took it to Apple Cleaners to get i resized.
The gentleman behind the counter was polite and friendly, however, the woman who pinned my dress and helped measure it seemed to be in a rushed and bad mood. She talked over me and rushed through the process of sizing me.
When I picked up my dress, I paid and took it home. I tried it on and found that it was entirely too short. When sizing the dress, it reached an inch past my fingers with my arms hanging by my side. However, this was above my palms, and would've showed everything.
I took it back to the cleaners, and the same woman who sized me was behind the counter. I have worked in a customer service position myself for the past 7 years, so I always ensure to be very polite and friendly to those who serve me. I very politely explained that it wasn't the size we agreed upon.
As soon as she heard the dress was too short, she tried to rush me into agreeing that she could make it a quarter of an inch longer. I explained that wouldn't be enough to fix the length. She then angrily, talked over me, asking If I wanted a refund on the dress. Very rushed and hostile and rude. I wasn't looking for a refund of the dress and assumed I would be able to get a refund on just the tailoring.
However, when I told her that I just was looking for the tailoring refund, she seemed to take it as an insult. She refused to refund my money. I explained the dress was ruined and I couldn't wear it to the wedding.
She opened the register, pulled out the $37 I paid for the tailoring, and slammed it on the counter. Then, she took the dress out of my hands, AND THREW IT IN THE TRASH.
I left the store in tears, with no dress for my wedding in two days. Inexcusable and horrible. I feel very used and will NEVER RETURN to apple cleaners, and I encourage everyone to do the same. I do hope management reads this, and future customers take this as a warning.
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