So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Our driver was great and very communicative! He was timely and our party had a wonderful time.read more

On time, reliable, quick to respond and so friendly. I had to get to GRR very early and then got…read morehome super late and where I'm located Uber is very hard to get at those hours. It was so reassuring to know I had a ride and pricing was very reasonable.

Ernest was great. He made sure we had the vehicle that was requested and was very professional. He…read morewas early and communicated with me and was patient even in the rain with the Bride and Groom.

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

What a ripoff business. 130.00 for a short trip. Please save your hard earned money and use Uber or…read moreLyft next time

Lisa at 5 Star was amazing. She was able to arrange limo service for a last minute event. From the…read moremoment she kicked up the phone she was awesome in trying to provide transportation for 16. Nick our driver was just as spectacular. He was nice, professional and did a great job for our 12 hour day. thank you!

"Mandatory" 20% tip = Poor Service - We were a group of 9 ladies, ranging from 30-60 years of age,…read morevisiting the west side of Michigan for a wine tasting tour. We reserved a limo bus from Holland Limousines to take us on our wine tour. A few weeks prior to our arrival, the coordinator of our trip made a few calls to the limo co. to confirm our trip, the charges, etc & she was told that they were too busy and would need to call back. The day prior to our wine tour, she called again to confirm everything was a go, & this is when she was notified that there was a mandatory 20% tip that we would need to provide to our driver. While we were prepared to tip our driver & tip well (depending on our services and experience) we were kind of surprised that a set amount of tip was considered "mandatory". Our coordinator also let the limo co. know that we would be doing a wine tour & had 5 planned stops on our list. She asked if they would like us to share our list of stops & itinerary with them ahead of time so they could notify our driver. She was told to just give it to the driver the day of. The day of our wine tour, the driver arrived promptly at 12pm. Perfect! As our group loads the bus, all in a very good mood & excited to start our day, we are greeted with much less enthusiasm from the driver. Our coordinator hands the driver the list of wineries with addresses, times that we will be spending at each, drive time in between etc & our driver seemed bothered by this. She was not made aware that we were doing a wine tour with multiple stops & noted that she was not getting good cell service at the moment, so she would have to see if she could get the stops programmed into her phone. No biggie! We all had our phones & let her know if one of us needed to direct her to the first stop, we were happy to do so. We also asked if she had a trash can or bag on board. She looked around almost confused as to why would even ask such a question & told us no. There were no formalities shared with our group at all once we were all on board. We couldn't get our phones to sync with the stereo & there was no help with that. She didn't let us know if there were any glasses on board for us to use. We didn't find any. She didn't let us know where anything was, that there was ice available, nothing. She drops us at our first two stops, which happen to be right next to each other & in a downtown area, and lets us know that she will need to find a place to park the bus & tells our coordinator to give her a call when we are 5 minutes from being finished. We hit our first two stops & as we are finishing up our purchases at our second stop, we give our driver a call. We finish our purchases & stand outside for a minimum of 10 minutes waiting for her to arrive. Let's just say, it took her long enough to get back to us that a few ladies went down the street & purchased items from Alex & Ani. We were having a great time, so we decided not to let the tardiness get to us. We get to our third stop, which is a large winery with a very large driveway, so the driver has plenty of room to park the bus. We spend the 30 minutes, as noted on the itinerary that we gave her, in the winery & head back out with purchases & all. As we are walking out the door, we can clearly see her in the bus, but she appears to be busy on her phone & is not aware that we are walking out the door. So instead of her coming to us, we walk out to the bus, get loaded & head off to our next stop. To keep things short, the next two stops are just the same. There is no picking us up at the door of the winery, we have to walk to her. She is on her phone each time, not paying attention to the fact that her customers are walking out to her. As we get back to our rental house, I hand her a tip that our group felt was more than fair, & we get all of our stuff unloaded. The driver calls me back to the bus & asks me if I was aware that a 20% tip was mandatory. I let her know we were made aware of that, but our group feels that a tip is earned & not just given & I asked her if she felt she earned a 20% tip with the services she provided us that day. She put her hand up & said "OK" very hastily & turned away. I immediately called the limo co. once I got back in the house & let them know that the service we were provided that day was less than satisfactory & that we gave our driver a 15% tip, not the required 20% tip, even though we didn't feel she really even earned that amount. I was told if that is what we felt she deserved, then that is fine. We have used limo services in the past for wine tours & not & have never experienced such terrible customer service or a requirement to give a driver a certain amount of tip. Just be aware when using this co. that your driver is expecting you to give them a 20% tip & will provide less than mediocre service because they already know they are going to get paid.

From the owner: Local Holland Limo service & Party Bus Rentals for Holland, MI with over 25 years experience with…read morethe largest limousine party bus fleet in West Michigan. We have long term clients in surrounding areas including Macatawa, Fillmore, Saugatuck, Zeeland, Port Sheldon & More. When you need special limos for your big event like weddings, bachelor bachelorette party, birthday, concerts, anniversary, or Grand Rapids airport run, we have the perfect vehicle for you. We are the only company with Audi limo we also have pink Escalade, white or black hummer, Navigator, 2015 Cadillac Escalade & More. We maintain our fleet indoors so they are in top condition. All our limousines are licensed & insured and they come with professional drivers that provide VIP chauffeur service and provide excellent customer service. Our limousines are some of the finest in the industry today purchased from true builders in California. We have $220,000 crystal party buses with very nice interior like the limo with wrap around leather seating. All our fleet comes with luxury interior with Neon, Fiber Optic Lighting, Premium Sound System, Flat Screens, iPhone/Smartphone hook up, Ice Coolers, Glasses, Napkins & more. We're the best limo company in Holland & Ottawa County. Create a wonderful event with us, we will bring an element of elegance to whatever you have planned at affordable rates as well!

After a long and incredibly busy work trip, this airport pickup was exactly what was needed. The…read moremeet-and-greet service made the arrival completely seamless, and from the moment my boss landed (I'm an EA, so I coordinate travel), everything was handled professionally and with great care. The service was excellent from start to finish, allowing her to relax for the first time in days instead of worrying about transportation. It made a lasting impression, and we truly appreciated the attention to detail and exceptional customer service. I would absolutely recommend this service and am currently booking another transport for my boss's next trip! Thank you for making me look good!

Friendly, professional driver arrived exactly on time and ensured the path was clear for me to…read moreenter the car given all the snow accumulation. Trip to GRR airport was quick, the vehicle was clean, our conversation was pleasant and drop off was right at the door for my airline. Will definitely use this service again. Should have requested the driver's name so I could request him when I next visit my family.

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to…read morecontact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit. The day of the event, he finally emails me to say there is no availability. Really??!!

Horrible! My…read moreexperience began really well - the company quoted a very fair estimate and seemed great/helpful during the planning stage of our event. I had arranged for an 11AM pick-up for our party of 13 people to take a wine tour in Southwest Michigan. At 11:15AM, the driver had not arrived yet and I began calling the company and "Scott, the Manager" - only to receive voice recordings from each. At approximately 11:30AM, I received a "txt message" reading - "Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry." No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around --- we had traveled to SW Michigan from out of town to celebrate our friend's wedding engagement. This company may be cheaper than a few other options out there, but please note - if an unforeseen "break-down" occurs, this company will leave you hanging... not what I would want anyone to experience for a wedding/special event of any kind. Use at your own risk. (Also, I have not received my deposit back yet... another frustrating aspect of this situation.)

Rude rude rude. Don't come to my town to serve a gang of tourist wedding people and park your giant…read morebus in a clearly marked no parking zone at our beach and block traffic. Unsafe and lazy and rude. I asked the driver nicely to move to any of the obvious legal parking spots and he basically told me to F off. Gathering bridal party had the same distasteful arrogance. F around and find out cuz the cops came next. You had your chance and now here's your online review.

I do not normally like to complain, but I really felt I did not get my moneys worth through this…read morecompany. On 10/30/19, I had payed $750 for a 40-person party bus. The pictures on the website do not accurately represent the quality of the bus. I was extremely disappointed as it appeared pretty old and outdated in comparison to the newer buses of many other companies. My driver was great, and although I realize it was not her fault, the speaker system did not remotely work at all. We had to spend a ridiculously long time trying to even connect to the speakers. It should not be that difficult and complicated to connect to bluetooth. I am an IT major and have technology background and still could not get it to hook up. Once we finally got connected, we could barely hear the speakers and they sounded fuzzy and broken. We all rented the bus in order to have a good time and celebrate a birthday. If I had known the speaker system would be so bad, I would have bought 8 Ubers for much cheaper than what I paid for the bus. Very disappointed with my experience here. We tried to make the best of what we had to work with but all of my passengers told me afterwards that it was the worst bus they had been on. It being my birthday party, I wanted everyone to have a good time and this made me feel very badly.