We had a fantastic experience with Rapid Response Restoration. Last fall, we experienced an…read moreemergency plumbing failure that lead to our finished basement floor being dug up to conduct the repairs. Our insurance made us whole on the plumbing work, but fought us on restoring our basement back to its previous finished state. This is where Rapid Response came in. After reaching out to Rapid Response and hearing our situation, Daryl reassured us this is their speciality and they will work with our insurance. From there, Rapid Response took this nightmare off our hands and communicated clearly through the entire process. Daryl was on the case and received approval from insurance to replace our entire floor. Seth and team worked quickly and did a fantastic job. Becky and her guys arrived promptly every day to complete the work, kept us informed of the status of our project at all times, and caused minimal impact to our daily life. We were even able to easily maintain our work schedules while the repair work happened. We could not be more grateful we found Rapid Response. They truly lived up to their name and made what would otherwise have been a bear of a project into something much more manageable. Now, our finished basement looks beautiful, and we'll absolutely think of Rapid Response in the future when we need other home improvement or repair work done. Thanks, Rapid Response Team!

When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and…read moresmelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION.

My entire experience with MoldGone was first rate, in line with all the other reviews. I submitted…read morea request online and heard back from several companies, including MoldGone. After reviewing the ratings, MoldGone was the clear choice. I spoke with Kevin who scheduled a visit within days of my request. He tested for mold, explained the various remediation options, with very reasonable pricing. Kevin was professional and knowledgeable, and instilled great confidence. If you have any concerns about mold, call MoldGone. You won't regret it.

Wanted to get an estimate for mold issues. Never got a response after leaving voice mail messages…read moreand emailing John. Wasted time waiting for them to respond, based on good yelp reviews.

Superior Cleaning Solutions responded to my request in a timely fashion. The technician Marico…read morearrived within the specified time window and asked me if I had any questions or concerns. The carpet looks so fresh and clean. I will definitely be retaining their services in the future!

We wanted our stairs, hallway, and landings cleaned along with pet deodorizer. Superior was very…read morequick in getting me scheduled and my estimate. I appreciated that I'd know the cost up front before they showed. Scheduling was very quick and went through text so I didn't have to get on the phone. I love ease of access for setup and cleaning. The team showed up earlier than expected and I appreciated that as well. It didn't take too long and they let us know what they'd do and how long it would take for the carpet to dry. The carpet feels and looks clean.

Excellent job. Professional and the price was of value. The HVAC cleaning made an almost immediate…read moredifference in the air quality. It was easy communicating to set up the service and was able to have the service within days of calling to make the appointment. Highly recommend.

Excellent experience. It sucks to find mold/mildew but Val responded quickly to my initial call and…read morewere able to remediate the problem within a short time. Val and his team were professional, detail-oriented and courteous. They explained the process, gave me a reasonable price and did the work with minimal disruption. Good communication the whole time. Would definitely recommend.

In late April, I employed the services of Total Restoration in Nottingham, MD…read more First, Alex made the estimate convenient and competitive to several other companies. He and his team hauled away personal items, debris and paid special attention to protecting the personal items still in the basement. The basement "bio-wash" and mold removal were complete and all was done in a very timely manner. Alex returned several times to make sure all was completed to my satisfaction. I felt fortunate that this honest and hard working company was the one to complete a very necessary job in my basement. If you need such services, I highly recommend Total Restoration LLC. Patty/ Kingsville, MD

We had a water damage emergency during the holidays. We called several companies, but Alex was the…read moreone who answered immediately and came to the house within two hours to set up mitigation. He and his team were extremely professional, responsive and easy to work with. He also understood and was patient with the annoyances that come with working with insurance. We are extremely happy with the results and grateful for the quick response. If heaven forbid something like that happened again, we would call them first next time!

Nice guys. Honest and did good work. I'm giving 4 stars only because the price of the big company…read moreis $$$$ because I'm sure there is a lot of overhead. However - first we had a guy come out to assess a drain, he informed me that the issue was my sump pump and we only had to pay $50 for the camera view of the drain. Then after my home warranty company refuses to cover a new Sump pump because their plumber service told me there was nothing wrong with my sump pump, they came back and replaced the whole system. It looks really pretty (a phrase I never thought I'd say about a sump pump) but we now have a nicer system, no cords in the pit, one pump with a reliable battery back up. Worth the inflated cost of a big company for the peace of mind. Also despite my husband and I not wearing masks in our homes and not being near the plumbers that they sent out, these guys wore masks the entire time they worked and shoe covers. Good guys!

Update 021826. I've traded voicemail messages with Roto Rooter representatives about my experience…read moreand would like to add the following: Pat responded to my review and elevated the matter to higher management. Given previous Yelp review comments, this was a pleasant surprise. RR Management responded to my VM message. Also, my review was apparently shared to a wider, yet selected, audience within the company to seek clarification. Demonstrating concern and seeking to learn from my experience was also surprising and, IMO, a very positive attribute of the company culture. Consequently, if I were to rate the organization based on management commitment to customer satisfaction only, I'd assign at least 4 stars. Readers: I've now written to Pat at Roto Rooter as requested to provide more details as requested. My plan is to update this review if needed. Thanks! Original review follows...... Clearing a slow toilet drain to a septic tank was successful. Cost $1,138.24. invoice 13-24864537 on 1/31/26. RR location on invoice-Baltimore, MD. Though NOT an emergency, we were grateful that RR was able to respond in 24 hours by providing a technician with truck and all equipment needed to do the job. Communication with the office on technician arrival status was very good. FYI - I first used a plunger and my own 23 ft power snake without any success. The technician claimed to have augured our system 100 feet and pulled some flushable wipes out of the line. This was puzzling as such wipes had not been used for over 3 years. These were not, apparently, the problem with our drain. Consequently, power auguring continued for over 5 hours with nothing else to show! We were told the drain to septic tank might have settled and/or become otherwise obstructed. Thus, it was recommended a separate camera inspection be done and for us to be prepared to pay for the basement floor to be jackhammered for access the problem and allow RR to lay another line. Estimated cost between $5k and $10k. We were surprised by the level of effort, duration, and cost to clear a toilet drain. Soon after this work by RR, the septic tank was pumped. This was routine service. No drainage blocks were detected. Our plan is to continue to be careful about what is disposed in the toilet and monitor for any slowness. And.........we'll start saving for the cost of a possible home excavation project. So service was prompt and clean. The price was unexpectedly high, and we remain concerned about future problems.

I live in a condo and unfortunately TWICE now have had issues with leaking water from units above…read moreme. Tara was amazing both times! Quick to get back to me about my repairs and didnt mind what I would consider an after hours text during the second leak that wasnt discovered until later in the evening. She went way above and beyond with the work quality,expectations, and willingness to work around my schedule. I would and will recommend Phoenix to anyone who has a water issue! Thank-you so much!

This has been one of the best Companies I have had to work with!. They exemplify what it is to…read moreoffer great customer service! Tara and her crew were amazing! Super professional, clean and detailed oriented. I would hire them for any future renovation without doubt.

Rashad was awesome!! He answered all of my questions, very knowledgeable. My carpets look great!!…read more Thank You!!

"Breathe Easy" could not be a more inaccurate name. We tried for 3 months to get a simple estimate,…read moreand it was like pulling teeth to remind them to do each step of the process. They wasted our time with visit after visit for each subcontractor they hired, the worst example was their in-house plumber who wasted a week, decided he didn't feel like doing it, and they sent us over a sub to start from scratch. None of them communicate with each other. The owners had a personal crisis which we were very patient with only to find out that they had no idea how to delegate and nothing was being done. BES and their subs constantly miss appointments and make promises for milestones that they have no intention of keeping. STAY AWAY from this toxic company and anyone who associates with them. They should not be in business.