I stayed one night during a business trip. The room was clean, had a comfortable bed, and had…read moremultiple charging locations. However, it has a very noisy A/C unit, and the internet TV is not worth the time to turn on due to buffering issues. Low quality towels. Get a room opposite the freeway and away from the elevator. The included breakfast was good but basic. Checkout was easy. I would stay again at the right price.

This place was 200% better than the last place I stayed in Michigan. Clean, comfortable and very…read moremuch updated. I forgot to take pic. Staff was very helpful and friendly on site. ( it was a short couple of days stay so no house keeping on the daily, but I feel that the norm after Covid) there was a little hiccup on my 4am check out but all worked out. I did leave my headphones there and I did call to ask about them. I wasn't surprised that they were not turned in but that was my bad for forgetting. I will stay again. Very nice place and they just open a Dave and busters next door the day before I left.

The hotel is very nice. My room was very clean and the bed was so comfortable. They offer hot…read morebreakfast which was such a treat since most places it's cereal or a muffin. On my visit the breakfast line was very busy. I think they had a soccer team staying so all the players were there but the staff was working hard to make sure the food and plates and such were stocked up. The only inconvenience was that 1 elevator was working so it took some Time to wait on it. They do have stairs but depending on what floor your are On and how much luggage you have that may not be feasible for you. So just have a little Extra patience and you will be fine. I would definitely stay again

The staff were warm and welcoming at this Hyatt Place. This hotel has the standard Hyatt Place…read morelayout and breakfast. It also was in good shape. The breakfast is the standard Hyatt breakfast which gives you some options. There is parking for ten bucks which is plentiful. There are many nearby chain restaurants and it's about 15 minutes to MSU and the downtown capital.

They have a little Bistro cafe and I am very hungry. So...I'm here…read more Super sweet guy, Logan, who is adorably eager to please and do his best to make a good meal. Although he was low in stock and didn't have my beer nor did he have french fries so he made tater tots crispy and made three different types of dips for my tater tots and made a really good chicken bacon sandwich for me. I just can't complain about him or the meal he cooked, I'm very grateful.

The staff is horrible. Having remind them over and over again to refresh our room. The rooms are…read moredating and average in terms of cleanliness. The food bistro doesn't open on time because that employee is always late.

This was definitely a place just to lay your head for a night. Nothing was particularly bad, but…read morenothing above average either. Staff were friendly at check-in and check-out. Room was fine, nothing out of place or dirty. Breakfast options were slightly limited, but enough for us to get on with the day.

The customer service at this hotel is minimal. When I arrived, two women (one was the assistant…read moremanager) did not greet me as I stood at the counter while they were looking at a screen. It took almost 5 minutes before they looked up and greeted me. Big red flag. Power outage one day from 5:30 till after 2 in the morning. No response from management till 9:30 when the Asst manager decided to come back in. Before that they had one person on duty running up and down for a 3 story 80% full hotel. Their generator lasted for about one hour with little power then everything got dark. No flashlights, no reassurances- nothing. When I asked to be comped for the night, they flat out refused saying they had no control over the situation. They should have had a generator that worked for many hours not one hour. They should have had the management team there the moment the lights went out at 5:30 instead of waltzing in 4 hours later! People in the hotel should have been treated properly for such an emergency. This is not a place you want to stay at- no concern for their guests, no amenities, terrible breakfast, poor location and a staff of one person for a shift that had a serious emergency.

Affordability . Staff were very pleasant and nice. The young man at check In was very good and…read moremade me feel welcome. Overall hotel is older and shows wear . In need of a refresh. The room was not vacuumed before arrival. Slow draining tub and no blow dryer in room. The breakfast could have been better than what was there. Not the worst but room for improvement

Go to the cheapest hotel you can find and you be better off than here. I just checked in. This is…read morethe second time this week that I had it booked. The first time time I couldn't believe how poor it was and thought about canceling the second visit. I should have, I am dumbfounded by the room! The couch is ripped in every corner and down the middle!!!

Very nice place, the rooms are spacious and very clean. The breakfast had a lot of options, low on…read morefruit though ( 4 apples). The price had me nervous because usually you get what you pay for but I feel the room was worth a lot more than I paid. If I had 1 criticism of the room it would be the pillows, they were thin. The full size fridge was awesome to have for a 2 day stay.

Pretty amazed by the cleanliness of this property as compared to other Hampton Inns i have stayed…read moreso far. It looked more like Doubletree. The staff was super helping. They upgraded me to king suite for free. I wanted late check out so they gave me until 2pm to check out. Breakfast lady was super nice and asked me at every step if i need any help. Staff was super polite. Amazing experience. I am going to Lansing again next week and definitely stay there again.

We stayed here for the first time on 2/11/25. We had tickets to a 9pm basketball game and did not…read morewant to drive home at midnight. We arrived at 6:30pm. The first problem was the valet situation. Die to a lack of space, a shortage of workers and running blocks away to park and retrieve cars, it was not efficient. Secondarily, the front desk staff was disinterested at best. For a top rated hospitality university , I would expect much better service.No directions on where the elevator was located, what time the coffee shop opened or that ice needs to be brought to the room. The woman in the late evening was fantastic. The furniture in the lobby is worn out. Trash in the elevator. We would hesitate to stay here again. And it's not all Graduates. We have stayed in others that are much better serviced. Do a better job training and enforcing good service.

5 stars to the front desk and valet…read more The front desk staff was excellent--friendly, upbeat, and helpful. Even while clearly understaffed, they stayed positive and did their best with a smile. The valet team was also great, but the valet system is a mess. Cars were so backed up we couldn't even turn into the property to park. The valet guys were literally sprinting back and forth, doing everything they could. For $35 a day, management really needs to address the logistics. If you're staying here, I'd recommend requesting your car at least 20 minutes in advance--not because of the staff, but because of the flawed setup. Unfortunately, housekeeping was the biggest issue. We had to switch rooms because the first room's bed had hair on it and looked like it had been slept in and quickly remade. The bathroom was dirty, with visible hair and debris, the carpets hadn't been vacuumed, and the tabletops had noticeable grime. The second room was slightly better (no hair on the bed), but the air conditioning made a constant tin-can clinking sound. The property features nice fixtures like Waterworks, but maintenance and upkeep are clearly lacking. We also had a negative interaction with housekeeping: one staff member was openly frustrated when we tried to use the elevator and made no effort to hide it.

Noisy a/c unit, music playing loudly at midnight, fair breakfast, not a good value at $300.00 a…read morenight, would never stay here again

We stayed at this hotel over Christmas because space was limited at our relatives' homes…read more Unfortunately, the experience was extremely disappointing. Late at night (around 12:30 a.m.), there were children running and jumping in the room above us, creating constant, heavy pounding that made sleep impossible. We contacted the front desk and were told the noise would be addressed, but nothing changed. When I asked if security could step in, I was told the hotel does not have security. I even asked whether police involvement was an option, and that was also refused. The lack of enforcement for quiet hours and the allowance of disruptive behavior resulted in the worst night of sleep we've had at a hotel. Guests being this loud especially late at night - should not be tolerated.

We stayed in the Spring Meadow suite for a one night get away and it was the best experience ever…read more Al and Paul were exceptional hosts and even Yogi (the dog) was super friendly. The room was clean and comfortable. The breakfast was delicious and cooked fresh. Al even showed us around a bit before we left. We will definitely be back to stay again.

Went for my husband's Birthday. Had a wonderful stay, in the Great Lakes Suite. Breakfast was…read moredelicious, and Al was a wonderful host. We will definitely be back in the future.