I read the previous review for this company and was surprised that it was a 1/5 star rating. I've…read morebeen renting from them for a long time both personally and through my businesses and for a bigger company they generally have great customer service, amazing selection, and are organized extremely well. Recently I had a bad experience with one of the employees at the loading dock when picking up round tables. After pointing out the issue the general manager went above and beyond to apologize and rectify the situation. One experience, one rental, shouldn't be used to judge the company as a whole. Special Events overall is an exceptional company.

They make up "policies" along the way... it's not in the fine print, nor documented any where - and…read morethey don't tell you until 2-3 weeks in, because it's not widely known by their own staff, or until 10 revisions of the contract later. Owners don't do the right thing, nor even acknowledge a mistake on their part, even when they dropped the ball. Save yourself the headache and use Chair Flair instead, they go above and beyond and own up to any mistakes. Details below: CONS: - Our sales associate was friendly both times I met with her in person, prompt with e-mails and her responses, and offered some good suggestions on décor, which we did appreciate. However, her attention to detail seemed lacking given the fact we had to revise the contract upwards of 12 times, and it got to the point where I had to spell out what line item to delete and what to add... so essentially doing part of her job... luckily I deal with contracts on a regular basis in my professional life. - One of the biggest issues we had with this entire process was that from day 1, we had made it clear that chairs and a few other rental items were to be used at both the ceremony and the reception, which were in 2 different locations. We asked our SA both times in-person confirming that we would not be responsible for paying for those items twice, and both times she reassured us that would be the case and that it only shows up twice because of how the system operates. It wasn't until 2-3 weeks in, and a week before the wedding where we were told it was "policy". - Legally, if a company has a policy it needs to be in writing under terms and conditions and/or fine print of the contract - this "travel policy" not only was it dropped at the 10th revision of the contract, a few weeks after our initial meeting, was not in writing, and obviously was not made clear to staff. - We ended up calling the head office at the Edmonton location, and they were not aware of this "policy". In fact the staff even tried to help us out, but because the branches operate separately, they were not able to do anything for us. - It was also very disappointing that even after escalation, owners would not make an exception when it's SER that didn't follow proper protocols. This alone is why I would not recommend SER. - Owners unwillingness to accept and acknowledge this fail on their part, to do the right thing (sometimes that should take precedence than just running a business), and lack of attention to detail by our rep resulting in me doing part of her work - Extremely negative. Pros: - Pick up & drop off/warehouse staff was very smooth - positive. - GM/Sales Manager definitely made an effort to help us out, and maintained a very professional and good attitude. Although we didn't get what we wanted in the end, her efforts did not go unnoticed and were appreciated. She did go above and beyond in trying to help US out, as opposed to just getting more business for SER, (i.e. doing the right thing). That was positive, too bad the owners didn't share the same attitude.

Knowledgeable staff, good selection of well maintained equipment. Competitive prices.read more

Great service. Lots of selection on equipment. Have rented both in summer and winter.read more

I love that they finally have a Party City in the NW. It is located in Crowfoot in the same plaza…read moreas Shanks. Parking is right in front of the store. If your not familiar, they are a party store and carry everything that you may need for any kind of event. Everything from kids to adult and themed decorations. Very clean and organized store. Found all the items I needed for a Star Wars themed birthday party. Pricing is reasonable and staff are friendly at this location. If you need balloons they have such a huge variety too.

We booked ReBooth for our Annual Stampede BBQ after seeing them at an event a few weeks earlier…read more They were professional and prompt in their service and came up with some ideas to customize the product for our company. Our clients loved the photo booth - it became the hit of the party. The staff particularly liked the slide show that Jeff sent us afterwards of all the photos he took that day. It was a great memento. We definitely intend to use them for every BBQ from here on out.

We hired Rebooth Photobooth for our 2012 Stampede Breakfast Event and were VERY satisfied with the…read moreprofessionalism and level of service provided! They had amazing props and were able to manage quite a crowd of singles and families for the event. They were awesome! We will most definately have them back for future events. Tracey Woodworth Program and Event Coordinator New Brighton Residents Association Calgary, Alberta

Sona Visuals is the best! I used their services for a listing in Calgary, and their speed,…read moreefficiency, and talent can't be beat. If your business works on fast turnaround times, I highly recommend booking your photos with Sona Visual. They were able to schedule my shoot within a day of my request, provided proofs to choose from, and delivered the assets quickly as well. Highly recommend!

Always enjoy our time at Metro Fairway. The choice of courses to play is great and the E6 simulator…read moregives a variety of options for time of day, wind, green speed and softness, mulligans, gimees, etc. Nice to be able to enjoy a beer and food as well in a relaxed atmosphere. The people who work there are fantastic.

Metro Fairway is an excellent golf simulator venue. We've tried many of the sims in Calgary and…read moreMetro is the best in terms of accurate simulator, great layout and offering food and drink in a friendly atmosphere. We will be back!!

Highly recommended! If your looking for someone to actually make your whole wedding dance fun, and…read morebeautiful Dawn is the one! Dancing till dawn is owned by Dawn. She is an older lady who is talented at dancing and does dancing for a living. She doesn't have her own studio but you go to different studios and dance there. Price is great! And she made us feel so comfortable and felt like she understood that it would take time before we actually got it ( this was great because she didn't rush us) Dawn, actually made our wedding dance and everyone was in love with it at the wedding ( actually shocked that we were able to do that) it looked like we were professional dancers but we only have been dancing for 5 months! To end this now... You should hire this lady and don't waddle at your wedding, you will be blown away with he lessons.

Lots of fun and great staff. Just did the tesla room and i thought it was very creative. Promised…read morethe guys i would leave a nice review on yelp as well. Also cute dog to pet while you are waiting. Last note they also promised us tissues and a corner to cry in if the puzzles were too hard, we didn't need to make to much use of those services but it was a nice touch.

The technical and artistic expertise, and passion, that obviously went into the Cabaret Voltaire…read moretruly makes it an experience above and beyond what you get in other escape rooms. Nothing about it is "phoned in". The puzzles fit the theme perfectly, using tons of authentic props that never break the immersion of the setting. The puzzles are all really clever conceptually and in execution, without ever being frustrating. And the really unique hint system helps you out if you're stuck without ever breaking the fourth wall. We can't wait for the next room to open.