Great staff and fair pricing lots of fun rentals for any occasion!!! They are also very affordable…read moreand friendly and work with you to have a great party or event !!

I read the previous review for this company and was surprised that it was a 1/5 star rating. I've…read morebeen renting from them for a long time both personally and through my businesses and for a bigger company they generally have great customer service, amazing selection, and are organized extremely well. Recently I had a bad experience with one of the employees at the loading dock when picking up round tables. After pointing out the issue the general manager went above and beyond to apologize and rectify the situation. One experience, one rental, shouldn't be used to judge the company as a whole. Special Events overall is an exceptional company.

They make up "policies" along the way... it's not in the fine print, nor documented any where - and…read morethey don't tell you until 2-3 weeks in, because it's not widely known by their own staff, or until 10 revisions of the contract later. Owners don't do the right thing, nor even acknowledge a mistake on their part, even when they dropped the ball. Save yourself the headache and use Chair Flair instead, they go above and beyond and own up to any mistakes. Details below: CONS: - Our sales associate was friendly both times I met with her in person, prompt with e-mails and her responses, and offered some good suggestions on décor, which we did appreciate. However, her attention to detail seemed lacking given the fact we had to revise the contract upwards of 12 times, and it got to the point where I had to spell out what line item to delete and what to add... so essentially doing part of her job... luckily I deal with contracts on a regular basis in my professional life. - One of the biggest issues we had with this entire process was that from day 1, we had made it clear that chairs and a few other rental items were to be used at both the ceremony and the reception, which were in 2 different locations. We asked our SA both times in-person confirming that we would not be responsible for paying for those items twice, and both times she reassured us that would be the case and that it only shows up twice because of how the system operates. It wasn't until 2-3 weeks in, and a week before the wedding where we were told it was "policy". - Legally, if a company has a policy it needs to be in writing under terms and conditions and/or fine print of the contract - this "travel policy" not only was it dropped at the 10th revision of the contract, a few weeks after our initial meeting, was not in writing, and obviously was not made clear to staff. - We ended up calling the head office at the Edmonton location, and they were not aware of this "policy". In fact the staff even tried to help us out, but because the branches operate separately, they were not able to do anything for us. - It was also very disappointing that even after escalation, owners would not make an exception when it's SER that didn't follow proper protocols. This alone is why I would not recommend SER. - Owners unwillingness to accept and acknowledge this fail on their part, to do the right thing (sometimes that should take precedence than just running a business), and lack of attention to detail by our rep resulting in me doing part of her work - Extremely negative. Pros: - Pick up & drop off/warehouse staff was very smooth - positive. - GM/Sales Manager definitely made an effort to help us out, and maintained a very professional and good attitude. Although we didn't get what we wanted in the end, her efforts did not go unnoticed and were appreciated. She did go above and beyond in trying to help US out, as opposed to just getting more business for SER, (i.e. doing the right thing). That was positive, too bad the owners didn't share the same attitude.

These guys are awesome. Fantastic customer service. The guy who set up/took down arrived early and…read morewas super nice. Would definitely use them again!

Solid service every single time I have ever ordered a bouncer from them…read more Reasonable prices, delivery guys are super nice and they are always on time or even early! As my kids have grown, I have still been able to find really cool themes to work into our older boy parties. Gladiator arena was "epic" as the kids described it. And my little guy prefers the pirate ship; much cheaper to rent one of these in your own back yard then doing a theme somewhere else. Its mid October and I was still able to get a bouncer. One year the weather turned and they set up in our garage! Apparently if space permits, ie, vaulted bonus room, high ceilings in the basement they can set up inside your home! I have never hesitated in recommending these guys to my friends and family and will continue to do so. Thanks Bouncy Town!

we rented 2 CDJ1000 MK2s and a DJM 600 mixer from house of bounce and it almost ruined our event…read more the gear was in terrible condition, the cue buttons on the CDJs were both broken and the cue channels on the mixer were all horrendously quiet, making it impossible to beatmatch or DJ at all. this was the worst rental experience i have ever had and i will not be returning to house of bounce.