Just bought a 2008 Suburban from these guys on Sunday and the whole process was relaxed and easy going from start to finish. I am the sort of person that if you give me the hard sell or are pushy I will walk. Alvin dealt with me and the manger Carlos helped out quite a bit with the paperwork side of things. I found both to be good guys and very helpful. Now I researched my vehicle online extensively before I went down to look at the one I thought was right for me so I already knew how much it was before I arrived. One thing I did notice when I got there is none of the vehicles have the price displayed, even the sales men have to check a piece of paper in their pocket to know the current prices of vehicles. Now personally had I just stopped by to see what they had I probably would have got frustrated with the lack of transparency in the prices and left rather than ask about every vehicle I am interested in. As I said I went down for a particular vehicle so it didn't really effect me but I can see it being an issue for some people. The vehicle I got was very competitively priced, about 3k below book price so as expected it had a few minor issues and and gremlins lurking but nothing that could not be rectified. At the moment I have got about $500 in to it and need to drop about another 100 to get it up to par but even with that it was still a steal. That being said there is always a risk when buying a used car. I have read a few of the bad reviews on google on these guys so let me just straighten one or two things out. There is always a risk when buying a used car, if you know nothing about cars, either bring or pay someone to come with you who does. Cars are the second most expensive items most people will buy in their lives after their homes, so it makes sense to do your homework. If you buy a used car and the engine blows after 2 months and you bought it without having it checked out, it's your own fault. Secondly, yes you have to sign a waiver saying that the vehicle is sold as seen and that no warranty is provided or implied. This is standard practice, not only in the USA, but also in the UK where I'm from, and pretty much in every civilized country of the world. This does not mean they are trying to screw you, or that they are knowingly selling you a car that is a piece of junk, it just means they are coving their own asses legally to that people can't take advantage of them. I was with my wife and 4 year old son and the whole process took approximately 3 hours, including test drive, inspecting the vehicle, being approved for credit and getting all the paperwork signed. The facilities were great, which helped. There is a little park the kids can play in on site, and also an air conditioned gazebo with vending machines with cold drinks and snacks and comfy seating for if you or your family had to wait. This made the whole ordeal a lot easier to cope with. Now from what I saw this place gets busy and there aren't always salesmen available right away so having a comfortable area where people could wait to be seen is a great ideal the cars are largely higher end used cars at very competitive prices so I can see why they are so busy. All in all I found the experience a good one and am very happy with my vehicle and the service I received. After being approved for credit and starting the paperwork they actually managed to find me a cheaper rate with another bank which saved me a good chunk of money. This was at the point where they could have given up as I was going to sign anyway, but they continued to try and get me the best deal possible at no benefit to themselves. To me, that is going the extra mile. I will be back again soon to see what they have for my wife to see if I can repeat the experience. read more