Generally the staff are nice and helpful. However there is confusion on how to handle people with…read moreappointments and walk ins. I arrived 10mins early. There were 2 people who just walked in w/no appt were seen 1st. Then while being called back someone else walked in & we were put to the side so they could be helped. Waited an additional 10mins. Simple bloodwork took 30 mins from the moment I checked in & until gone. Which isn't bad had they been busy. The people with no appointments were in and out in 10 mins

Poor customer service. They messed up my blood test results,don't answer the phones and don't…read morerespond to messages

Today Aug 1, 2026, we waited 45 min for our blood draw. The two clowns working the front desk did…read moremore complaining and talking than checking people in. I also overheard them talking bad about another employee with the check-in windows open and a waiting room full of patients. Just because they were talking in Spanish does not mean people in the waiting room did not understand what they were saying. It wasn't until phlebotomist RACHEL arrived that she put the two front desk girls in check and got things moving along. 5 stars to RACHEL for saving the day, you are a true professional!

Great environment however when a person tells a lab tech, they need an experienced phlebotomist…read morethere is a reason for it. My veins roll and they are very small. Because of some tech's inflated ego, I experienced multiple sticks and then she kept moving the needle around inside my vein on my right arm (my right is my dominant hand). Extreme pain, bruising, and soreness even days afterwards. Finally, a more experienced tech took over (after all the torture) and went to the other arm. Afterwards, no bruising on my left arm, couldn't even tell where the needle hole was. My right arm looks like I have track marks. Not happy what-so-ever. Next time I will push back, this is ridiculous! Does this company hire brand new tech's so they can practice on patients??? Not good at all! Day of the blood withdrawal pic 1. Day 5 after my lab work, pic 2. Defiantly caused damage to my vein. It is still PAINFUL and as you can see looks like I have been abused. Will need to hear long sleeves to work.

The amazing experience starts the moment you walk in the door. The front desk staff is always…read morefriendly and in a good mood. Checking in is easy on the kiosk and checking out is the same. Providers are helpful and knowledgeable about the treatment plan. Always fast and friendly care.

Not good for women. The girl at the front desk on Sat literally told me she didn't care that I…read morecould not get my HRT patch (shortage) said she made me an app but didn't. Said someone would call that never did. They never respond to emails for medical issues. You get a different provider every visit. Maybe it is ok for men not for women.

I went in for a urine test and the staff was very friendly and helpful. The process was quick and…read moreeasy.

DO NOT GO HERE! I went in for a drug test, The lady i think her name was ava or eva was very rude…read moreand DID NOT know what she was doing.

My visit was fast, easy, and clean! The workers were on top of it and made doing a drug test a lot…read moreless stressful than it could have been. I can't complain

Moses was is great with costumer service ! I had an issue with my test results being delayed but He…read moreclarified why and took my number to make sure I get an estimate on arrival. However Maddie was a little rude she mention that I called several times but I needed my results soon for personal reason which was none of her business. She was not to great with customers service. It took way over 72 hour hours so I wanted to get my money worth. Probably would never come back though . I took the test august 10th at 8am. It's august 15 and I still don't have it. I just want a refund because they told me 24 to 74 hours

Caring, attentive, and efficient. This is a great team! Happy the took care of me!…read more The facility is clean and the doctor is smart.

By the way, if you're really having an EMERGENCY make sure you have form of ID or they'll DENY you…read more Unbelievable. Also some advice for the staff. If someone is walking in to an ER, it's very likely because they probably are experiencing a health emergency. You violated what you advertise on your website

Staff was amazing and SO friendly and doctor took her time to talk to me and listen. Loved that…read morethey were open at 8am on a Saturday as well.

What a great clinic! It's conveniently located near me, and although I've visited other places a…read morebit farther in the past, I decided to try this one. I'm so glad I did. I checked in, filled out my paperwork, and was seen within about 10 minutes. I was feeling very dehydrated and weak, so they took my blood sugar, checked my vitals, examined my throat and ears, and ran tests to rule out flu, COVID, and strep. It was very reassuring to see them taking the time to rule out all the major concerns. They determined I was fighting an infection, so I received a steroid shot and my first dose of antibiotics right there in the clinic. They even had me wait a while afterward to make sure I didn't have any adverse reactions, which I appreciated. They sent my prescriptions promptly to the H-E-B next door, and I didn't have to wait long before I was headed home. I truly cannot recommend this urgent care enough. It's the best I've ever been to.

I was feeling unwell and some of my feelings reminded me of the first and only time I got COVID…read moreback in 2023. So, I haphazardly scheduled a 2pm appointment while trying to leave my house at 145. For once in my time in San Antonio, everyone on Huebner decided to obey the speed limit. Somehow I managed to make it by 201pm. Online scheduling was a breeze and all my info was still in there from that last time I came in with the same symptoms. The front desk staff that checked me in was professional and friendly. She politely asked if she was saying my last name correctly which I appreciated (I've been called many last names in my life). The staff that called me back, I think she said her name was Lye (?), was super nice. She took my symptoms down, took my blood pressure, and explained that COVID is on the rise again since school was back in session. She explained how symptoms are presenting and I knew exactly how I contracted it. Then I was seen by either a PA or NP. He was fast and efficient, but a little difficult to understand. Maybe in my brain fog state, I couldn't follow his fast talking. The sent my prescription to HEB and I was on my way. The facility was quiet, clean, and felt relaxing. I was in and out within 35 minutes. I hope I don't have to come back, but I'm glad to know it's close by if I need it.

This is the second appointment during the week we scheduled ahead. We pull in and check the waiting…read morelist. There are 2 people ahead of us and the phone rings 10 minutes before my 1300 appointment. The person on the other end of the phone says "our computers are down and so are our systems". We only have tele health services. I said that's great! I will sit in my car and wait for my turn for telegraph. She then corrects herself and says they don't have a doctor. I asked how long their entire system has been down and she says 30 minutes. I made my appointment through the patient portal online at 1340 sitting in my in the driveway. It took me 4 minutes to get here and I was in the portal (that doesn't work) the entire time. Just be honest, tell the trust. We love next care but once is enough, twice is too much and poor management