I'm the shivery, shaky, arm-throbs-when-I-think-of-shots scared of needles. I've had horrible…read moreexperiences in the past, one lady could not find my vein and poked four times. But this staff was wonderful in every way. The lady drawing my blood was very kind, patient, and gave me a count down. I was shocked at how gentle she was, how little it hurt. Unfortunately, I got fuzzy vision and passed out, even wet myself in the chair. When I came two both ladies on staff were helping me, very kind, giving me water and helping me to lie down. Nothing but professional despite how embarrassing the situation was for me. After laying down and cooling off I even felt comfortable being poked again to get the last vial necessary for my labs. I did not catch their names, but thank you both for helping me today.

Ok. Most unorganized place I have ever been. They cram the waiting room obviously overbooking…read morepatients. No pictures due to HIPPA rules BUT they do not follow HIPPA rules and regulations. - they call patients out by the full name! Unacceptable!

I have been using this CPL location for several years, twice a year. Always receive great, kind…read moreservice and the technicians are excellent. They never bruise me. They are always well staffed and only once when the waiting area was packed as I watched it fill up very quickly, I had approx. a 20-minute wait. Everyone seemed to have the same scheduling needs, and they were handled well.

The sloooooowest of all locations avoid this one and go to Brodie lane instead! They move like…read moreturtles. Brodie lane 5 mins away has a fast and efficient team.

If you have your paperwork and an appointment this place is a gem. If things are not in order then…read moreit can be a problem. Everyone I have ever met here is nice. I have had Xrays and Ultra sounds done here for myself and my family. Results are quick as well. It is is in the Westlake hospital complex so parking can be a bit of a mess but it is free and the complex has a golf cart guy if you have to park really far away. When I am asked where I want my Xrays I always say ARA as this place is so close to me.

AVOID THIS PLACE AT ALL COST AND ALL THE ARA LOCATIONS. IT COULD POTENTIALLY RUIN YOUR CREDIT…read moreSCORE. This place is absolutely HORRIBLE at communicating. They sent my bill to the wrong address and did not reach out via email or phone to notify me I had an outstanding balance. They also failed to notify me of the outstanding bill at a visit after the initial visit. I discussed this issue with billing to pay the bill in full since it was a clerical error on their part. They confirmed it was a billing department mistake and ARA failed to contact me via phone or email about the balance. However, since they already sent the bill to a collection agency they refused to do anything about it. After several phone calls and getting nowhere with ARA, I was able to rectify the situation with the collection agency without it affecting my credit score. I provided evidence which ARA did provide verifying they sent three notices to the wrong address and failed to contact me via phone or email. Also, I did verify my address with a state issued id with the receptionist and on the patient iPad at the time of the visit. How they managed to send the bill to the wrong address is beyond me. Save yourself the trouble and go somewhere else.

Have been coming out here for almost 2 years now since my main PCP went permanent out here. Worth…read morethe drive. The staff is always so professional and kind and I just love my doctor. Bed-side manner is the next. Always cold in there but appreciate in the summer. The facility is tucked back amongst the trees so can be a tad hard the first couple of times coming here. The outdoor space is calming and soothing. All about the nature.

Very disappointed. This was my first time going to BSW. I went in to BSW for my regular yearly…read moreblood work recently (december 2025). I was very specific about what blood tests I wanted to do. I was given a zero estimate, meaning my insurance would cover all the tests and I would be billed $0.00. However, I was billed $323.58 after about a week. I called the office and spoke to Lamitra(rude cust serv) Veronica(rude cust serv) and ultimately I was routed to Katie(billing/escalations/coordinator). In the most simple way, I tried to explain, to all 3 individuals, that any medical office I have ever been to in my entire life, has always told me what I will be paying out of pocket and what my insurance covers. However, at BSW, they(lamitra, veronica, katie) all told me they don't have a clue what the insurance covers and I would have to call Blue Shield myself to find out. I was dumbfounded. It's very simple, either lamitra/veronica or kaitie simply need to check my specific plan with Blue shield, see what it covers, if there is still confusion, they(lamitra, veronica or katie) would need to get blue shield on the phone and ask them specifically. Problem solved. All 3 individuals said that they "don't do that, the client(me) would have to do that". You mean every single time I go into BSW I will also need to take time out of my day to Call Blue shield,hold for 15 minutes for a rep, and discuss what they cover and what they won't?? who has time for that?? IN A NUTSHELL: PLEASE BE AWARE THAT AT BSW, YOU NEED TO MAKE SURE YOU KNOW WHAT YOU ARE PAYING OUT OF POCKET BEFORE DOING ANY PROCEDURE,BECAUSE THEY HAVE NO IDEA I paid the $323.58. It wasn't about the amount, it was about the principal. YOU DONT GIVE SOMEBODY A ZERO ESTIMATE AND THEN SAY "SURPRISE, YOU STILL NEED TO PAY OUT OF POCKET". Also messaged the specific Doctor I saw that day which was Doctor Pena-Delgado. She never even replied. Do yourself a favor and go to a professional primary care facility where professionals work. Wish I could give zero stars.

Their team is amazing! Highly rec!…read more Michelle, Brian and Nevee were super helpful! Loved the service and kindness.

Offer amazing shots and testing at affordable rates. Staff is friendly and efficient. Love getting…read morethe multi vitamin B here and have gotten food sensitivity test which offered an array of good information.

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.

I am absolutely disgusted with the people at this office. I had my first appointment scheduled to…read morehave my daughter established with a primary. I drove all the way from Elgin (40 minutes plus fighting traffic) and due to being 3 minutes late over the 10 minute late window (13 minutes total) my appointment was canceled! It's June, next available appointment is in AUGUST. Claims they called me but I have ZERO missed calls from today which I showed them! Instead of working with me and being understanding that life happens, they continued to argue with me. All they could say is sorry we can schedule you for another location, today we have availability in Kyle, Texas. Ma'am be soo for real right now. I'm absolutely disgusted by this office. Claims the Dr needs an hour for the appointment but if my appointment is at 9:20 and the Dr has to leave at 10, how does that even make sense. Wish I could leave ZERO stars.

I used this company in North Carolina in 2005. No problems. Every year I get a letter letting me…read moreknow to do it again. Well, in 2021 I decided to do it again, only because my doctor told me it was not necessary to run these tests. I disagreed, so I called and set up the appointment. The reason I am posting here is that it appears to be the headquarters, Austin Texas, because my email said my results are on there way. Setting up appointment. Staff was pleasant. Tried to get me to sign up for additional tests but I declined because I basically had 99% of the tests done by my doctor. He quoted me a price that was $10 more than what was on my letter. I asked why and he said it was for the doctor to review and send me my results. Well, no where on the letter does it state that you have to pay this additional fee! I also said, my letter said I would get a $10 discount for being a previous client. He tried to get out of it, but I kept re-reading the statement on the letter. So I ended up paying the amount of what the amount said it would be in the letter. I think you need to correct your letter or state somewhere that there will be an additional fee for the doctor to read it and you should state if this is voluntary or not. Testing date: Appointment 12:30 PM. I arrived 15 minutes early. There were people in the waiting area but the seat to sign in was empty. I went and sat down and at 12:25 someone said, we will be with you soon. At 12:41 the man came up, took my info and took me directly into a room. This brings me to ten minutes past my appointment time. Not bad. He was not mean but I did not make me feel welcomed. No hello, how are you today, no smile, nada. Just the basic name, birth date...etc. There were two separate pieces of paper with a name, addresses and appointment time just laying out for anyone to see, so I suggested that he put them away or shred them, due to Hippa laws. He grabbed them and threw them in the trash. The first test was by the man that checked me in. The test was quick. Off to the next person, a lady with no bedside manner at all. She did her test and sent me to the chair where I waited for the next lady. Miss Margaret escorted me in within a minute. I have back issues and she gave me a pad to put under my knees. I would like to suggest that you have pillows at each station for people with bad backs. The first and second person did not have or offered to put anything under my knees. Miss Margaret was friendly, kind and I felt happy to be taking the test. All the nurses should be as kind and welcoming as Miss Margaret. I was done out the door at 1:08 PM. All in all it took 27 minutes from start to finish. Just a couple of improvements to get five stars. Test location: VFW Cedar Point, NC August 2021

I went one time. Took results to my primary care doctor and their results were so way off as to be…read moredangerous. She made me promise to never go to these hacks again. Purely about money, not care. If you go, insist on receiving results immediately (they will just want money) and take them to a hospital or real physician. Seems to be for a lot of elderly who perhaps want to avoid real medical care. Don't waste your money.