If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

Misty is the best!! She was so professional, polished and personable! I think a promotion and raise…read moreshould be in her future!!

When you intentionally go to a place so they can intentionally stick you with needles, whose idea…read morewas this? I've been going to the Hendricks blood center for years, but Labcorp is on my way to work. Let's give them a try. I was first one in the door, so it was quick. Stick me, 3 vials, done! What? You want a urine sample. You told me to fast, which means no coffee! Luckily, the human body is like 65% water, so the wait wasn't too long. Is that too much information? Anyway, the girls were friendly and professional. I'll be coming here from now on.

I had my Annual Medicare Wellness visit this morning. Dr. Duke dropped in and visited with us for…read morea few minutes. I never feel like just a number with them. It seems obvious that they genuinely care about their patients. This is a practice that I highly recommend.

I have been a patient for a few years and I always enjoy my visit. Very friendly staff. The care I…read morereceive is spot on

Not feeling well while traveling for work (think "zombie mode activated"), I dragged myself into My…read moreUrgent Care and was seen within 5 minutes. The paperwork was quick and easy, and the whole crew was super professional and friendly. The lady at the front moved with serious swiftness -- she had me sorted before I could even finish feeling sorry for myself. Once back, the nurse listened to me thoroughly and the doctor actually took the time to figure out what was going on. I felt genuinely taken care of with real quality, like they were legit invested in getting this traveler back on his feet. Whole staff killed it. 10/10, would get sick here again (but hopefully I won't have to).

received great medical care from the doctor here and am very happy with the treatment. However,…read moregetting my referral faxed over to my physical therapist took multiple phone calls and a lot of back-and-forth. When I called to check on it, the staff member named Nora was a bit huffy and dismissive. The clinical side of this urgent care is wonderful, but the front desk communication could definitely be smoother and more professional. A special thank you to the PA , Chad.

Walked in and only waited about 15-20 min. Very good staff but, only one physician…read moreIn office. She was thorough with caring attention for my elderly mother. Thanks so much, Brigitte, Liz, Nova and Dr Dustie

I was seen at the 27th Street Vital Care Urgent Care office today. This is the second time I have…read moreused this facility and was not disappointed. All staff is very professional and get you back as soon as they can. The NP was thorough and the MA did a great job with X-rays and explanations. Then the NP came in to go over my visit and released me. I recommend this urgent care facility!

Dr. Johnson has been my primary physician and my hunband's, for over ten years. She has…read moreconsistently taken care of us and answered every question, never rushing and always attentive. The staff are equally friendly yet professional. We are so grateful to have her as our family doctor.

Today was my first appointment with Dr. Johnson and I couldn't have been happier! When I go to the…read moredoctor, the most important thing for me is that they seem to genuinely care about me and my health situation, and that they listen to me. Dr. Johnson exceeded my expectations by a wide margin! I was so very impressed with how attentive she was and the questions she asked to thoroughly investigate my issue. I could recognize a genuine concern for my well-being and she took plenty of time with me to make sure she hadn't overlooked anything. When she started suggesting solutions I was blown away by the direction she took, because she was thinking outside the box and is so up to date on the latest medical trends. Overall, she made this first visit a pleasure and I feel very confident that I can always trust her to provide me with the best of care, yet with the personal touch that so many doctors are missing these days. Thank you, Dr. Johnson! You're awesome!

I am in significant pain. Dr. Hayashi on May 20, 2026 prescribe a muscle relaxer to help with this…read morepain. It is now May 29th and through no fault of my pharmacy. This prescription has not been filled. From what I can tell it is because of the total incompetence of the office staff and Dr. Hayashi that this prescription has not been filled.

Dr. Hayashi was always kind, professional, and accurate with her diagnosis. She supported us…read morethroughout the entire process with great care and empathy, always willing to help, guide, and be there for us every step of the way. We are truly grateful for her dedication, compassion, and outstanding care.