We were attending a villa wedding in Lucca, and my sister-in-law found Hotel Ilaria for us to stay…read more We arrived around 4pm for check-in. Greta, our front desk receptionist who helped us check in, was very friendly and welcoming. She was extremely thorough explaining their onsite amenities. I didn't realize they had a jacuzzi at the time of booking, so it was exciting that she mentioned there was one. In general, hospitality was top notch. All the front desk staff members were amazing. Always friendly and ready to help. They were also very supportive in grabbing taxis for us and even advocating for us when we ran into issues with the taxi company on late drivers. I had the chance to enjoy their onsite cafe for complimentary breakfast. The food was quite good! Loved their runny eggs and selection of cheeses. They had a barista, who made coffee drinks for you. I had a delightful cappuccino every time. I got a 3 person room that included a queen and twin size bed. I appreciated that she put us next to the elevator, because my father-in-law, who was staying in our room, had mobility challenges. The bed was firmer than I'm used to, but I was comfortable and slept well. The room did feel small though, but it also didn't help that we came with 3 large pieces of check-in luggage, 2 hand-carries, and 3 big backpacks. The room made up for lack of ground space with closet storage and hooks. The bathroom felt small as well, and toiletries were minimal. They had an all-purpose shower soap that functioned as body wash and shampoo. Interestingly, they gave us all travel size conditioner but no lotion so know to bring your own. The shower floor was slippery for my father-in-law, but he was able to get a rubber mat to help him with stability. Lastly, as everyone mentioned, location was everything. We were one minute away from one of the main entrances into the city center. The hotel also offered bikes for cruising around the city. My husband and I took advantage of the perk and explored the wall limits where there's a very easy, flat, scenic trail for walking and bike riding.

While the hotel is centrally located and convenient in the city, be advised it is bare basics,…read moreminimum conveniences. The rooms are extremely small and sterile in design. Bathrooms are very small and there is not room to even bend over in the shower it is so tight. No ledge to put shampoo etc so it's quite inconvenient. We arrived at the hotel on a group reservation and had added an extension on for a couple of days anticipating we would want to stay and relax at the end of our trip. Checked in on a weds, and when we saw the room, it was clear this was not going to be a "relaxing" place to end our trip and tried to cancel our reservation for Sat and Sunday night. We were told there was a three day cancelation policy and they would not honor our request, we would have had to requested the cancelation the day before. This seemed quite unreasonable to me since we were already staying their Weds - Friday. Good customer service would have canceled the Sat and Sun nights for us since we were not satisfied with the rooms or hotel overall. Feels very much like a business hotel, very disappointing way to end our trip.

The hotel staff are amazing, from Mario the night clerk greeting us with a huge smile after a…read moreverrry long day of travel to arrive in Lucca and to top that smile he knew our name. I was impressed. Robert another front desk person was so helpful lining up a guide to explore outside the walls of Lucca and just an all around good guy to have as a resource for the six days we were in Lucca. The rate was reasonable, the location great with easy access to walk the wall and the breakfast buffet was delicious, Maria took very good care of us. If you are looking for a place to stay in Lucca, look no farther, stay here.

My family and I stayed at the San Luca Palace hotel for 5 nights. I can not recommend this hotel…read moreenough. The location is central to many beaches, Pisa, Florence etc to use as a home base. It is extremely reasonably priced and the rooms are clean and very spacious. The service is absolutely unbelievable and the staff goes over the top to accommodate. I highly recommend staying at this hotel if you find yourself in the area. You will not be disappointed.

We just stayed there and cannot say enough good things about our experience. The hotel is located…read morejust outside the medieval walls and not too far from the train station. You could walk there if you decided to take the train. The staff was very friendly and helpful (Luca, Sonia and Francesco). They provide free bicycles which made our trip really fun and made getting around the city so easy. We booked a family room which was two joined rooms with a private shared hall and bath. This meant our children (ages 15 and 11) could be in their room watching MTV while we had a bit of quiet. Free parking, wifi and breakfast. We will recommend this hotel to everyone. All around lovely stay and a great value.

From the owner: Welcome to Albergo Celide Situated on the main road in…read morefront of the old city wall surrounding the historical town of Lucca, the Celide Hotel & Spa is located 500 meters away from the main station and few steps away from the major historical monuments. It's perfect starting point to visit the town, also with our bikes (free for our guest).

Am I missing something with the bad reviews ?…read more What a gem in the mountains of Tuscany . We were woken every morning by a chorus of beautiful singing birds to views to die for . The breakfast of fresh fruit with fresh baked Italian breads and croissants and fresh honeycomb overlooking the valley was dreamlike . Barga , is about a 10 minute drive through fairytale landscapes to a multitude of restaurants and trattorias , charming is an understatement . I would highly recommend this fantastic hotel . Thank you to all the wonderful welcoming staff . Ciao!

We were just in Italy for our honeymoon. We went to Rome, Tuscany, Lake Como and Milan and this is…read morewhere we stayed while in Tuscany. My husband is premiere elite with Marriott bonvoy and is suppose to be automatically promised a room with the best view and our first room was just a brick wall. We went back to the front desk and said something esp since it was our honeymoon and they were kind enough to upgrade us to a terrace view. I will say if you stay here take advantage of the free breakfast but go out of town for lunch and dinner. We did dinner at the resort the first night and waited an hour once seated to order... you can go to the cute town in barga to go out to eat. Many delicious food we found and cute bars. The rooms are very nice! We did a couples massage one day and loved it. Love the vibe at the pool also. Will be back for sure!

Very unassuming façade from the street. Quiet location because cars are restricted. Off-axis…read moreelevator to the third floor. Large bathroom in room, Polina. You can have fresh squeezed orange juice for breakfast, tasty buccellato de Lucca, and excellent buttery croissants! Would love to stay here again!

A very charming hotel within the walls of Lucca. Could be hard to find down a small street that was…read moreonly two blocks long. The staff was great. Most spoke acceptable English for hotel workers. Very pleasant to deal with. Our room had a good sized bedroom and a setting room with a couch. All the walls and most of the ceiling had murals on them. Bathroom had a separate shower and a whirlpool bathtub. Everything looked new and very clean. The breakfast spread was the largest I have seen in years. There were oranges to make fresh juice. A juicer to juice fresh vegetables. Cook your own soft or hard boiled eggs. Fruit, cheese, sweets, yogurt, coffee ect. I am sure I have missed some breakfast items. The only thing missing was fish that you find in Northern European breakfasts. In the afternoon you could get coffee or tea by asking. The one time I did this they did not charge me and I do not know if they charged the travel company. The only slightly negative item was our room overlooked a kitchen that made noise late into the night. With the window closed it was fine.

I was at this cute B&B in August 2011 and really loved it. Located in a very convenient location,…read moreright by Via Fillungo - the central walking/shopping street of Lucca - and with a curated furniture, the B&B has all services including Internet, air conditioning, and a good breakfast included in the price. Highly recommended!

Live like a local! This charming and comfortable B&B was a highlight of our trip to Italy in July…read more2019. The personal breakfast service is lovely, the staff is gracious. The hotel is perfectly located to be able to explore Lucca by foot in all directions. Quiet. Each very comfortable room has its own bathroom. We were there with a group that booked the whole place, so it really was like living there with family.

From the owner: In the historic and commercial center of Lucca, just between the city theater and the immense Ducal…read morePalace, the Hotel Universo is one of the historical monument of the city. The house dates back to the 1500 and preserves the environment, the atmosphere and the elegant salons of the past. The House became an Inn in 1850 known as the "Locanda Universo and Tosca" and later it was converted into Hotel, in 1857. The 56 rooms at guests' disposal are furnished in a sober and elegant manner and furnished with every comfort: private bathroom with soft linens, telephone, mini-bar, television and internet connection Wi-Fi. Most of the rooms has a spectacular view of the Duomo, the green of Piazza Napoleone and the eighteenth century theater of the Piazza del Giglio. The Universo is the ideal place to start visiting monuments, churches and historic buildings of the center and to see towers, small squares and hidden alleys. Starting from Lucca you can then visit some of the many villas in Piana

Hotel Puccini was in the city center of Lucca and located across from Puccini birth place. The…read morefront door is a little hard to find at first, but we ran into some locals who guided us. It's clean and priced well at 75 euros a night. Has rad heaters and the decor is a bit dated, but nostalgic. Breakfast (coffee, juice, roll (with butter and jam) and sweet cake). If you want fresh fruit or meats, there are many shops located within a few steps/blocks. Was very quiet. Will stay again as you can't beat the price and location.

We just spent five days in Montecatini at the Grand and loved it! If you want Marriott . . .,…read moreHilton or any other chain, you should book somewhere else. If you like old world charm this is the place. Great friendly helpful staff (especially Valentina) hotel was clean. From here we visited Pisa, Lucca, Viareggio, Montalcino, Montepulciano, Siena, Gimignano & Florence. Yes we were active, and loved every minute. We found friendly and helpful people everywhere even if they did not speak English. We had a superior room with a terrace. We had no issues with noise with the windows closed( it was cold outside) . We did not have any issues with the WiFi in our room, but we were not in Italy to be on line. Our bathroom was large & updated, nice hot shower with good pressure. Our bed was comfortable, furniture in the room was dated but adequate. The breakfast was good. We got tired of bacon & eggs so we went across the street for delicious pastries a couple of mornings. Yes the elevator was small & slow so we used the beautiful staircase. I would return in a heartbeat!

We stayed 5 nights here on an independent Gate 1 tour, and I loved it! It's classic Europe with…read moresmall rooms, tiny elevator, and probably not great heat/ac. But it's the perfect middle of Tuscany spot for access to day trips. It's in the perfect location to walk anywhere worth seeing/doing/eating/drinking in Montecatini. Easy parking all around pretty close too. I highly recommend. And the temperature in the rooms was great in the fall weather. I never did eat breakfast, but it looked great!