We just stayed there and cannot say enough good things about our experience. The hotel is located…read morejust outside the medieval walls and not too far from the train station. You could walk there if you decided to take the train. The staff was very friendly and helpful (Luca, Sonia and Francesco). They provide free bicycles which made our trip really fun and made getting around the city so easy. We booked a family room which was two joined rooms with a private shared hall and bath. This meant our children (ages 15 and 11) could be in their room watching MTV while we had a bit of quiet. Free parking, wifi and breakfast. We will recommend this hotel to everyone. All around lovely stay and a great value.

From the owner: Welcome to Albergo Celide Situated on the main road in…read morefront of the old city wall surrounding the historical town of Lucca, the Celide Hotel & Spa is located 500 meters away from the main station and few steps away from the major historical monuments. It's perfect starting point to visit the town, also with our bikes (free for our guest).

We stayed 5 nights here on an independent Gate 1 tour, and I loved it! It's classic Europe with…read moresmall rooms, tiny elevator, and probably not great heat/ac. But it's the perfect middle of Tuscany spot for access to day trips. It's in the perfect location to walk anywhere worth seeing/doing/eating/drinking in Montecatini. Easy parking all around pretty close too. I highly recommend. And the temperature in the rooms was great in the fall weather. I never did eat breakfast, but it looked great!

Definitely would recommend. The hotel itself is conveniently located in the city and there are…read moreplenty of eating options in walking distance. The train station is two blocks away. The rooms are comfortable and the bathroom in our room was recently remodeled and upgraded. Breakfast was a very nice selection of typical European breads, cold cuts, fruit, yogurt and eggs. The staff is truly outstanding. They went out of their was to be accommodating and all were very friendly. Our original room was across from the plaza and there was a band playing for a party late, they immediately moved us to an inside room, no questions. Breakfast staff likewise was very helpful. Only reason the hotel didn't get 5 stars is you could feel the faded elegance, like it was once a destination for the upper crust that was now more middle class. Did nothing to detract from the comfort, value, or the staff, just something to be aware of if you are expecting a brand new hotel experience. If traveling to Tuscany and staying in Montecatini, I would stay again without hesitation. BTW, park in any of the blue street parking locations around the hotel and then get the parking pass from the hotel when you check in. The pass let's you park in those spots unlimited.

Perfect location near the leaning tower and the university. Staff was so kinda and helpful…read more Allowed me to lock my bike in their garage overnight. Complimentary bar and breakfast, and what a delicious meal to start the day of exploring Tuscany.

While the hotel is centrally located and convenient in the city, be advised it is bare basics,…read moreminimum conveniences. The rooms are extremely small and sterile in design. Bathrooms are very small and there is not room to even bend over in the shower it is so tight. No ledge to put shampoo etc so it's quite inconvenient. We arrived at the hotel on a group reservation and had added an extension on for a couple of days anticipating we would want to stay and relax at the end of our trip. Checked in on a weds, and when we saw the room, it was clear this was not going to be a "relaxing" place to end our trip and tried to cancel our reservation for Sat and Sunday night. We were told there was a three day cancelation policy and they would not honor our request, we would have had to requested the cancelation the day before. This seemed quite unreasonable to me since we were already staying their Weds - Friday. Good customer service would have canceled the Sat and Sun nights for us since we were not satisfied with the rooms or hotel overall. Feels very much like a business hotel, very disappointing way to end our trip.

Location location location!! Great hotel and such a short walk to all the sites. The walking trail…read morearound the city is really special. The staff was very professional. Breakfast was great and an additional free snack bar during certain hours of the day was an additional bonus.

Charming little B&B in a 14th century building in the heart of Lucca…read more They have 5 colour themed rooms, we had the delightfully cosy green room. The young owners are extremely helpful and welcoming. They gave us great tips on local aperitivo bars. All rooms have private bathroom, tv and minibar. Breakfast is huge and delicious. Highly recommended.

We arrived to a very warm welcome from both Giulio and Gaia the owners of this former 14th century…read morepalace. No lifts back then and none now but dont let that bother you at all as its only 1 floor up. The room was airy and spacious tastfully decorated, clean and complete with tv, mini bar and lovely en suite. Location is wonderful, only 2 mins walk to the Guinigi Tower and less to the main shopping street. Despite its central location the hotel was quiet and relaxing. Now on to the best bit, if you like eggs you will love this place. How do you like them? Just say and they will do them for you, alongside breakfast buffet of cereal, breads, meats, fresh fruit and the best coffee in Lucca. We are going back asap and hope to many times over. Go on give yourself a treat and book NOW.

The pros: Service in EVERY AREA of the hotel was 5 stars. Our Maitre D' said it best "we want the…read morespirit of our service to match the manner of our service." The room was matchless, expect the normal wear and tear of a older hotel, we opted for the suite, good decision. I would visit here any time of year. Not just the summer, as I write this a thunderstorm rages in the ocean across the street. I am a steam room, (Turkish bath), aficionado, theirs is the best so far, (compare to Four Seasons Biltmore Santa Barbara). The staff was matchless throughout the hotel. The breakfast was more than expected, They quickly learned how I liked my coffee and would bring it to me as I arrived, much to my delight. The food was more $ than I expected, however - it was less $ than it should have been, our best meal in Italy. The con: The spa needed some mild training, (I think if my Italian was better or their English was a piccolo better it would have been easier, but the facility was impressive. Expect function over form.

We stay for a week until July 20,2018 We had a one bedroom…read moresuite. Rooms are okay, service is not. I think the management have to do some changes before they have other unhappy customers. For examples , the tv on the bedroom doesn't work properly, the entrance door handle was loose for a long time until broke done completely. We went to the pool and order coffee and the biggest surprise ( never in other 5 starts hotel uraound the world) after we give the bar tender the room number we had to sign first before the coffe was serve. Just doesn't make any sense. For the car parking we were told $29 per day. On the bill was $39 per day, the explanation was that the car was inside in the parking, not outside. That's okay if we were told up front and we can deside if he have choice.

Above and beyond service from the staff. We were upgraded to a fantastic corner room because the…read morehotel was not full. The staff walked us up to show the room and make sure we had what we needed. The room was large with a great view of the city from two sides. Comfy bed, nice bathroom, etc. it was rustic but clean and we loved it. We had breakfast included with our stay and the server was so kind. Made us eggs and two hot chocolates plus served us pastries. Normally we skip hotel breakfast to eat in town but we could not pass them up. They were so warm and welcoming. Fantastic spot and everyone should stay here.

My wife and I spent a week at the Palazzo Alexander while on a food and wine tour of Tuscany. The…read morehotel has a central location within the walls of Lucca. It is on a relatively quiet street but within a short walking distance of the main piazzas where there are many shops and restaurants. Since Lucca is one of the few walled cities left in Italy, most of the activities you will want as a tourist are within the walls. It is a bit of a hike from outside the walls to the main attractions so location is important. Our room was large for a European hotel and was attractively decorated. The bathroom was modern with a shower and plentiful hot water. The air conditioning worked well. The staff was very friendly and helpful. There isn't a restaurant but the breakfast was very good. If I were to return to Lucca I would definitely return to the Palazzo Alexander.

The hotel staff are amazing, from Mario the night clerk greeting us with a huge smile after a…read moreverrry long day of travel to arrive in Lucca and to top that smile he knew our name. I was impressed. Robert another front desk person was so helpful lining up a guide to explore outside the walls of Lucca and just an all around good guy to have as a resource for the six days we were in Lucca. The rate was reasonable, the location great with easy access to walk the wall and the breakfast buffet was delicious, Maria took very good care of us. If you are looking for a place to stay in Lucca, look no farther, stay here.

My family and I stayed at the San Luca Palace hotel for 5 nights. I can not recommend this hotel…read moreenough. The location is central to many beaches, Pisa, Florence etc to use as a home base. It is extremely reasonably priced and the rooms are clean and very spacious. The service is absolutely unbelievable and the staff goes over the top to accommodate. I highly recommend staying at this hotel if you find yourself in the area. You will not be disappointed.

Amazing boutique hotel with mineral baths and very good food…read more Hotel is 5 star. Rooms big and generous, clean and well appointed. The restaurant for breakfast is very good with a variety. Staff in restaurant are not very cordial but food good. Dinner was good but very salty. The lunches are expensive and good. This is far from the center of town but nice to unwind.

Sadly, we found this terme to be pretty run down, under staffed, and way too expensive. Entry on a…read moreMonday morning cost us €50 per person for access to a few pools, a sauna, Turkish steam room, and borrowed robe/towel/swim cap. It wasn't worth more than €20. Most of the pools were dirty... The outdoor pool had large pieces of plastic floating in it along with dirt and debris. One of the indoor pools had pieces of toilet paper/tissue floating in it (shudder), and there was a lingering bad smell, like a dirty diaper. The layout of the facility is bizarre. There were elements on two different sides of the sprawling hotel and to get to each, you had to traipse across the hotel property, up and down steps, in your robe and slippers, dripping wet. In case you couldn't tell, I'd give this spot a hard pass. I hope I save someone else the disappointment -- spend that €50 elsewhere!