Il mio soggiorno presso Villa Sermolli è stato niente meno che un incubo. Sin dal momento del…read morecheck-in, è stato chiaro che l'hotel aveva poca o nessuna preoccupazione per il comfort dei suoi ospiti. La receptionist, che ha mostrato una totale mancanza di empatia, ci ha assegnato una camera proprio sopra il loro rumoroso ristorante e accanto a un giardino dove era in corso una chiassosa festa di matrimonio. In quella cosiddetta camera "tranquilla", sembrava di avere un posto in prima fila per ogni pasto nel ristorante. Il tintinnio di posate, il chiacchiericcio dei commensali e il rumore dei piatti sembravano accadere proprio intorno al mio letto. E nemmeno cominciamo a parlare del giardino, che era una cacofonia di rumori che echeggiavano nella nostra camera, rendendo impossibile dormire. Ho cercato di affrontare il problema con la receptionist non una, ma due volte, e la sua risposta è stata completamente inutile. Ha semplicemente scrollato le spalle e ha sostenuto che non poteva fare nulla. Le ho ricordato che la ragione per cui avevo scelto questa fuga in campagna era per sfuggire al rumore e godermi una notte tranquilla. È stata una promessa che l'hotel non è riuscito a mantenere. Come se ciò non bastasse, la situazione del parcheggio dell'hotel è stata un disastro. Si vantavano di avere un parcheggio, ma in realtà non ce n'era uno da trovare. Ho dovuto parcheggiare la mia auto a un quarto di miglio di distanza, il che è stato estremamente frustrante e un notevole disagio. In sintesi, la mia esperienza presso Villa Sermolli è stata un completo disastro. Se esistesse una valutazione che andasse in territorio negativo, guadagnerebbero un sonoro meno 5. Consiglio vivamente a chiunque stia considerando di soggiornare qui di risparmiare i loro soldi e trovare sistemazioni che mettano effettivamente al primo posto il comfort e il benessere dei loro ospiti. Villa Sermolli è un posto da evitare a tutti i costi. My stay at Villa Sermolli was nothing short of a nightmare. From the moment I checked in, it was clear that the hotel had little to no concern for its guests' comfort. The receptionist, who exhibited a complete lack of empathy, assigned us a room right above their noisy restaurant and next to a garden where a raucous wedding party was in full swing. In that so-called "peaceful" room, it felt like I had a front-row seat to every meal in the restaurant. The clinking of cutlery, the chatter of diners, and the clatter of dishes were as if they were happening right around my bed. And don't even get me started on the garden, which was a cacophony of noise that echoed through our room, making it impossible to sleep. I tried to address this issue with the receptionist not once, but twice, and her response was utterly unhelpful. She simply shrugged and claimed there was nothing she could do. I reminded her that the very reason I chose this countryside retreat was to escape the noise and enjoy a peaceful night's sleep. It was a promise the hotel failed to deliver on. As if that weren't enough, the hotel's parking situation was a disaster. They boasted about having parking, but in reality, there was none to be found. I had to park my car a quarter of a mile away, which was beyond frustrating and a significant inconvenience. In sum, my experience at Villa Sermolli was a complete disaster. If there were a rating that went into negative territory, they would earn a resounding negative 5. I strongly advise anyone considering staying here to save their money and find accommodations that actually prioritize their guests' comfort and well-being. Villa Sermolli is a place to avoid at all costs.

Really enjoyed our stay here. It was peaceful with lovely surroundings. Best shower we had in…read moreItaly. Both the hotel and restaurant staff were lovely, accommodating and helpful without being stuffy. And the food was very tasty. Definitely recommend staying and dining here.

We stayed 5 nights here on an independent Gate 1 tour, and I loved it! It's classic Europe with…read moresmall rooms, tiny elevator, and probably not great heat/ac. But it's the perfect middle of Tuscany spot for access to day trips. It's in the perfect location to walk anywhere worth seeing/doing/eating/drinking in Montecatini. Easy parking all around pretty close too. I highly recommend. And the temperature in the rooms was great in the fall weather. I never did eat breakfast, but it looked great!

Definitely would recommend. The hotel itself is conveniently located in the city and there are…read moreplenty of eating options in walking distance. The train station is two blocks away. The rooms are comfortable and the bathroom in our room was recently remodeled and upgraded. Breakfast was a very nice selection of typical European breads, cold cuts, fruit, yogurt and eggs. The staff is truly outstanding. They went out of their was to be accommodating and all were very friendly. Our original room was across from the plaza and there was a band playing for a party late, they immediately moved us to an inside room, no questions. Breakfast staff likewise was very helpful. Only reason the hotel didn't get 5 stars is you could feel the faded elegance, like it was once a destination for the upper crust that was now more middle class. Did nothing to detract from the comfort, value, or the staff, just something to be aware of if you are expecting a brand new hotel experience. If traveling to Tuscany and staying in Montecatini, I would stay again without hesitation. BTW, park in any of the blue street parking locations around the hotel and then get the parking pass from the hotel when you check in. The pass let's you park in those spots unlimited.

Most of the front desk staff are great. Except the late night/early morning front desk gentleman…read morewith a beard. He's Kinda rude and several other guests complained about him and his attitude when asking for help. Also several of the rooms air condition seems not yo work. We Had several nights with a hot room. Other staff were great. But there is room for much improvement.

This is our 4th year returning to Hotel Tuscany Inn to enjoy Sergio's cooking. His creations are…read moremarvelous, using fresh local ingredients. Our waiter and sommelier was great, also.

I like this hotel. It's in a cute tiny town, but it's nice and clean and has a modern bathroom…read more Free wifi, free breakfast, and has free parking within walking distance. Can't beat that. Easy short walk to the center of the town. Very convenient for travelers looking for a respite. The first stay here was in a suite which was awesome. The next stay was in the basic room, which was actually very good-just smaller. The problem was the AC didn't work in room 105 and they just said, "yes it does." It was late so we just left it alone.

This beautiful family owned hotel swept us of our feet with its hospitable staff and cozy comforts…read morethat made us feel welcomed in this foreign country. The front desk staff- i believe must have been the owners because the pride in their hotel was evident from the moment we walked in. Every morning you can also see staff watering the beautiful flowers that fill every bit of the hotel. In the morning these flowers filled our room with their fragrant smell. Beautiful wake up call! We stayed here thanks to Gate 1 travel & we were pleasantly surprised at the quality of the hotel. They are very experienced with tourists and will steer you right with activities, train schedules, directions etc. Loved Montecatini & loved this hotel!

This is a charming place and Alessandro and his staff are excellent. They went above and beyond…read moreduring our current stay when we had a significant problem to deal with. Can't say enough good things about Alessandro and his staff. The hotel is charming and a very pleasant experience.

This is a very nice hotel. Spacious, clean room with a ton of storage space. Bathroom great. Bed…read morecomfy. If you elect to skip room cleaning you get a ticket for a free drink at the bar. Main attraction is a fantastic elegant breakfast buffet. Every possible thing you can imagine is there. Staff so sweet. The lady who runs the breakfast made a point of putting out my favorite pound cake! Loads of fresh fruit and pastries. Great location to shops and restaurants and walking. Unfortunately all the termes closed after COVID.

The Ercolini was a beautiful vintage hotel with everything you needed right there or close by…read more Convenient restaurants & shopping all around. Great friendly service by all the hotel staff. I will stay there again if I return to Tuscany.

Despite losing 2 of my scarves in one their many bureau drawers, our stay in Montecatini was quite…read morepleasant at this old fashioned hotel! It's so funny that they still use the clunky physical key system attached to a large square block with the room number. On our last day we finally had a chance to use their refreshing outdoor pool. This place caters mostly to tour groups such as Gate 1, which my SO and I used. We didn't get a chance to use the train ourselves but apparently it's located near the Montecatini Centro stop. We stayed here as a central location for our day trips to Cinque Terre, Florence and Siena. The true rating for this place is 3.5/5 but I bumped it up to 4. The room was overall clean and a decent size. It had a table and huge bureaus, but a very tiny safe. We were not able to fit all of our electronics in there as with the other locations. Yet again we got the dreaded twin beds pushed together. We should have complained and had them put the queen sheets on them to mask their true identity. They're stingy with the towel: only 2 bath towels and extremely thin paper-like hand towels. I also attempted to use the hair dryer but instantly gave up noting that it would take forever. There are two nightstands but since one doubles as the minibar, only one has drawers. The complimentary WiFi was quite slow and required e-mail confirmation. During our free time we walked around the town from the hotel and it was only a few minutes away from the town center. We also took a quick stroll through the park at night, which I'm sure would have looked much better during the day. I will note that we had 2 meals with the Tour group here on our first and last night and the food on the last night was very delicious! We all loved the white wine more than the red one and the servers were not especially prompt. However, the swordfish dish just melted in the mouth! I like how they gave us the option to choose between 2 for several courses. The veal on the other hand was a bit chewy. Usually my SO and I would order both and share. On our first night we noticed that the Fridge in the room was not working at all. We had some medicine we needed to keep cool and we called down to the front desk. They mentioned that the fridge expert would not be available until 11 PM, which was a bit annoying since we had an early morning. He actually arrived not long after we hung up the phone thankfully. Unfortunately they could not fix the dead fridge and they were planning to swap it out with one from another room the next day. The guest services was courteous enough to store the medicine securely in the fridge in the bar downstairs for us. The next day while we were gone they swapped out the fridges but they forgot to put the medicine in it as he had promised. Oh well.

I visited Montecatini while traveling on a Gate 1 Travel tour, with my group arriving on 05/18/26…read more The first day was totally uneventful. But the next day, after coming back from an excursion, I found around 20-30 dead honeybees in my hotel room. I have a severe bee allergy and carry an EpiPen because of the risk of anaphylaxis. I immediately went to the front desk in tears asking for management, only to be told no manager was on site. While I was there, another Gate 1 tour manager witnessed the situation. My room was changed, and the rest of the evening was fine. On 05/20/26, during another excursion, I ran into the same tour manager who had been there during the first incident. She told me that hotel staff had actually found a hive outside my window. Even though she called them wasps, I knew they were honeybees. Then, on 05/21/26, after returning from an excursion in Florence, I found several dead bees and multiple live bees inside my new room. Once again, I went to the front desk asking for management, and once again I was told no manager was available. A staff member came with me to the room to check things out. He saw the bees and kept taking photos and videos but didn't actually do anything about them. I begged him to kill the live bees in the bathroom, but he didn't. I went back to the front desk and insisted the situation be escalated, explaining again that a bee sting could cause anaphylaxis and potentially kill me. At that point, my Gate 1 tour manager was contacted. I don't know exactly what was said, but my tour manager and the bartender, Roberto, came to the room, killed the live bees, and tried to figure out where they were getting in. They found what looked like another hive outside the window, sprayed the area, and really did their best to make me feel safe. The hotel staff offered to move me again, but by then it was obvious this wasn't just one bad room -- it seemed like a bigger hotel issue. My Gate 1 tour guide explained that they tried to find another hotel, but everything nearby was booked and any available option would have been a downgrade. Since I was leaving in about 12 hours anyway, I reluctantly agreed to stay for the night. What upset me most throughout this whole experience was the complete lack of urgency around what could have been a life-threatening situation.

I enjoyed the vibes of being in an old style Italian hotel. Their lift though can only fit 2…read morepeople plus the luggage's. It is faster to use the stairs if only you could carry your suitcases. The ambiance brought us to early 60's. We have tried several times before getting our gigantic heavy metal key right to the key hole. The showers are epic. Beds are not comfortable enough. Light fixtures are old. The lobby has the view of the street which is a good spot to hang out especially their wi-fi works only if you are close to the reception desk. It has nice outdoor seating where you could have some drinks or appetizers. The breakfast and dinner we had were great. The dinner served on our arrival were one of the best meal we had during our tour (were at our Day 5 ). I loved my cannelloni a la Florentina and my pork roast. It has proven that traditional Tuscan meals were one of the best cuisine in the world. It was a delight to our senses. Its location is perfect. Walking distance to the town center famous restaurants, shops and the plaza. Checking out was not easy as the service desk person made sure to list down the returned key or else each unreturned key will be subject to a $50 fee.

We stay over at this hotel one night in our 10 days Europe trip. First impression old, if you like…read moreold style hotel this will be your pick. Things I like this hotel small balcony you can look into the street, close to shopping. Why they get 2 stars bed is too hard can't fall into sleep, shower water temperature fluctuate = cold shower, bath tower feel as rough as sand paper.

This hotel is a 3-star in Italy standards, which usually translates to a US 2-star hotel. The two…read moremen who ran the hotel didn't speak much English, but they were friendly and we communicated with them just fine. The rooms were clean and spacious enough, and there was an air conditioning box (we were able to use the AC- but they only let you use it if it is VERY hot- it was in the 80's when we were there.) The breakfast was sub-par compared to the other 3-star hotels we stayed at during the trip and consisted of meats, cheeses, packaged biscuits, cereal, coffee, and (warm) milk. However, because we only paid about 40$ for our room we were totally fine with this. The hotel is in a great location in Montecatini, within walking distance to the downtown area, Montecatini Alto, and many great restaurants and shopping areas. Overall a good experience!

(4/3/2014) This was one of the hotels booked for us on a group tour of Italy, we were a group of…read more45. The hotel is conveniently located near the city center where there's lots of shops and restaurants and a grocery store, and it's walkable to the train station for day trips to Florence. Also just a few blocks nearby are a pedestrian shopping street and the funicula station. WiFi was free but painfully slow, at times, could not get a connection at all, even just to surf, let alone try to upload photos. My room was above the kitchen and had a balcony overlooking the kitchen's back door and facing the backsides of 3 other hotels. It was a noisy, noisy, intersection, and a add a touring group of teenagers and French tourists to that, the cacophony was deafening. Interior is kind of dingy. We had breakfast and dinners included, which we ate in the hotel. Breakfast was the standard around Italy, platter of meat (ham or salami), platter of white cheese, rolls, cold cereal, yogurt, coffee, milk, juice. Dinners were mediocre, started with American-style romaine salad with tomatoes, carrots, radicchio. We usually had soup to start, which were all very good (pasta e fagioli, split pea, lentil and barley), pasta dishes were forgettable, the main meat and potatoes were unspeakably bad. Service was friendly and efficient.