We've used Watermart for16 years and have always found them to be very thorough and addressed any…read moreconcerns we may have. Danny came this time and was very thorough and affable and completed the service to our complete satisfaction. We would certainly recommend Watermart.

WaterMart was initially recommended to us through a personal referral, and I am so glad we took…read morethat recommendation. My wife grew up struggling with intermittent eczema, so finding a high-performance, reliable whole-home water softener to protect her skin was an absolute priority for us. Before signing any contracts, I did a ton of my own research and heavily compared a lot of water treatment companies across the GTA. After looking at all the data, WaterMart had VERY competitive pricing compared to its counterparts, making them the clear and logical choice for our home. From start to finish, the entire experience was flawless. I cold-emailed WaterMart on their website and Hannah, one of the office managers, got in touch with me. She was professional and communicative during our initial quoting process. When we needed to make adjustments to our estimate to better align with our budget and specific water goals, she was transparent and worked with us to ensure our promotional discount was locked in. There was zero sales pressure. When it came to the on-site work, our technician, George, was a standout. During the initial home inspection, he carefully assessed our basement layout. Our home features a tight crawlspace under the basement stairs right next to the water heater. Rather than pushing a generic, bulky system that wouldn't fit right, George got us a specialized 'squat tank' configuration. He explained how he packed extra high-capacity resin into the shorter tank to perfectly match a standard 30K grain system's softening power. He also thoroughly walked us through our backyard line layout, breaking down the structural and financial reality of our plumbing footprint so we didn't waste money on unnecessary wall demolition (we wanted a backyard bypass but it turned out to be quite unfeasible given that the pipe ended somewhere in the walls rather than funneling back to the basement). On installation day, George and his partner, Todd, arrived right on time and did an immaculate job. They mapped out the copper lines beautifully and positioned the brine tank right at the front of the enclosure so lifting salt bags would be incredibly easy on my back. They even took the extra time to show me how to operate the red V3006 bypass arrows behind the Clack WS1 control head so I can easily run municipal hard water to my side garden spigot whenever I need to water the lawn or backyard. Moreover, they walked me through when to replenish the brine tank as well and warned me not to fill it too high so that "salt bridging" wouldn't occur near the top of the brine tank. The installation looks incredibly clean at a glance. Our new Clack softener is running flawlessly and our water has never felt better (at least according to my happy wife LOL). George and Todd are top-tier professionals who take immense pride in their work. Thank you, WaterMart for a seamless, great experience from the first phone call to the install!