They will not refund your money, only offer a store credit. Not acceptable in 2026. Will take my…read morebusiness to elsewhere.

Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

First time here and it was a good experience. Traded a barely worn pair of Yeezy 380's that didn't…read morefit me well to go towards a well fitting pair of Yeezy 350's. Nice selection of sneakers and I was given fair value for my trade in. The experience was a breeze and the overall service from the employees was great. Really nice location in The Short North. I follow their Instagram and they always seem to have good deals here. I plan on coming back in the near future.

From the owner: We are a Buy-Sell-Trade sneaker store located in downtown Columbus, Ohio. We offer a wide variety…read moreof sneakers in various sizes! You can also bring in all your sneakers & streetwear for an instant cash offer! Shop in-store or online at 614Sneaker.com! We allow in store pickup or we ship nationwide. Best prices in the city.

I had really high hopes for Ladybird in the Short North. My best friend and I stopped in today and…read moreimmediately loved the selection--the clothes are adorable, stylish, and chic, and we were genuinely considering purchasing several items. Unfortunately, the customer service was a completely different story. It's a very small boutique, yet we were never acknowledged--not a hello, not an offer to help, nothing. Meanwhile, the manager/owner appeared completely occupied with another woman who dominated the conversation at length about having so many clothing options that she couldn't decide what to wear to an upcoming event. We browsed for quite a while and were fully prepared to spend money, but after being completely ignored, we ultimately decided to leave. For a small boutique, the personal shopping experience should be part of what makes you want to shop there rather than online or at a larger retailer. The merchandise at Ladybird was lovely, but unfortunately the lack of even basic acknowledgment made us feel as though our business simply wasn't important. Such a shame, because we really wanted to love this store.

Such a cute shop! Full of fun clothing for any occasion. If I was having a big birthday bash or…read moregoing to a gala, I'd come here for a super cute statement dress!

Looking for kid's dress shoes, and though this is a huge store and has lots of casual kid shoes,…read moreonly a couple of dressy pairs. One in clearance, with only tiny or huge sizes left. I'm sure for more general shopping it's fine. It's a nice bright store, lots of shoes. Not exactly cheap; in fact some of the kids' shoes cost more than mine. But it's nice to have a real shoe store, not just root around in the scraps at a department store. Rare nowadays. I'm sure the staff are more knowledgeable about footwear than at a big box sundries store.

Good experience with no hassle. Great selection and picked up some shoes for work on sale. I had…read moreshopped online prior and found the style and sizes I wanted and made sure they were in stock. After trying on a couple shoes and sizes I made my selection and checked out at the register. Dress shoes under $60 and a $5 rewards coupon.

Rob at Columbus Running Company was awesome! He was super nice and really helpful in finding the…read moreright running shoes for me. I left feeling confident and excited to get running. Thanks, Rob!

Outstanding experience, start to finish (hehe)…read more I've been in need of new running shoes for a while now and after briefly looking around Columbus before the pandemic kicked off, I ended up deciding to just stop in here to get the job done. Located right off High St. in the middle of the hustle and bustle of the Short North, CRC is a haven for anyone that enjoys running, walking, or heck, even skipping. From a Brooks sponsored treadmill for testing out shoes, to accessories and great, quality brands, I find it would be very difficult to walk out of here not able to get what you're looking for. Additionally, the customer service was the absolute best you can ask for. Safety precautions were set in place (staff in masks, social distancing, etc.), my running needs were addressed, and fabulous recommendations were made. I've been a fan of Brooks for a while now, but haven't ran in them my entire life. When I arrived I planned on just getting a newer version of what I already had. Instead I walked out with something totally different and more appropriate for my needs as a runner. To add icing on the cake, the brand I went with offers a 30-day money back guarantee. If ultimately it doesn't work out, I'm confident I'll be able to go back and find something that will.

Hello Columbus! You are missing out if you haven't been to Splendor Revival. This is the most…read morefashionable boutique shop in town. My friend made arrangements for a private shopping experience for our group of friends during pre-covid times. Katya had snacks and champagne for us to indulge in while we shopped and tried on clothes. When I was told the shop specialized in caftans I wasn't quite sure what to expect. How many vintage caftans can a studio hold? First, not all of the caftans are vintage. Some are newer fabrics paired with older designs. Second, there are also jewelry, hats, rompers, dresses, and shoes! Third, there was more than one room so take your time so you can explore all of the space and find items you like. If we had a question about any item such as care (vintage sometimes comes without care labels) or approximate size in today's world, Katya was able to assist. Nowadays she has items available on her site and on Facebook. You can even sign up for the S.R. Provisions monthly subscription for $35 where a box of items curated around a them is sent to you. Past themes have included cocktails, Sunday mornings, and gratitude.

This place is amazing; unique, one-of-a-kind clothing that is super comfortable and simply…read morestunning! I am absolutely in love. Katya is a total gem and was so responsive and helpful to me when I had a very minor issue.

Unexpected stop. A few weeks ago Ohio State stuff was everywhere, now it's gone and we kinda want…read moreone. This place is full of OSU shirts, well, and stuff from a few other teams. None of the pop-culture stuff I've seen before online and at the Easton branch. No matter: they had what we wanted. Bigger inside than it looks- it's long and skinny, and there's an upstairs. A couple of video games we couldn't get to work. Lots of interesting shirt designs. A bit expensive, but also high quality and unusual logos. Walked out happy. Short North, but on a weekday afternoon found free parking right around the corner.

Came in the other day looking for a good columbus sweatshirt and absolutely loved the selection!…read moreThe prices aren't to bad and pretty affordable. The workers were super kind and helpful for me! love this store

What an awesome experience! Brian is a rockstar! Super friendly and quite skilled. I love my…read morebeautiful, bright, yellow suede Hoka sneakers SO much, and was worried that all the wear and tear that I had put on them would not be able to be erased, but Brian worked his magic, in only a few days (even with it being a holiday week)and they're beautiful once again. . I would recommend this business highly! Amazing customer service they get back to you in a timely fashion and work was done quite quickly.

Really nice little spot prices are very reasonable and they do a great job fixing your kicksread more

I saw this shop here on Yelp and decided I wanted to stop in and check it out. I had never been…read morehere before and really didn't know too much about it other than what I saw and read online. In one of the pics I saw a little beehive Christmas ornament so thought I would go check it out (my mom is bee anything crazy). I wasn't sure where the GPS was taking me but once I saw the beatiful mural on the side, I knew where I was heading. Really friendly staff and some really cute gifts here. I was promptly greeted when I came in and was offered some coffee or water. I had to pass as it was a quick stop but I really liked the vide here. The shop had a bit of everything including clothing, candles, jewelry, and all sorts of gifts including some gorgeous drinking glasses. Definitely worth browsing just to check it all out. Overall, it looked like the general price point is on the higher end but nothing too outrageous for a boutique shop. I did find the ornament I saw in the picture but I know my mom already has the same one, or one that could pass off as its twin anyway. So many cute gifts and would totally visit again even though I didn't find something this trip. I really had to resist buying something just to buy it (holidays and all) but they have so much cute stuff.

Thread is a high end boutique. Such a great place.  Beautifully decorated with very friendly…read morestaff.  If I had cash to burn, I would be shopping here all the time. From beautiful cloths to jewelries to home décor and much more. They carry various high end brands, which explains the price tag. But everything I came across was top quality. The staff will leave you alone to look around but if you need it, they will give you their undivided attention. Super friendly and knowledge staffs.  Also, there is ample parking outside of the store.