It's so hard to find a good and reliable barber these days. I typically don't like to give scathing reviews about an establishment on Yelp without giving a business a couple of visits, however the first impression made by the barber I had an appointment with, Kendall, and the alleged owner, aggregate to a paltry experience and that's putting it mildly. The only reason I'm giving this barbershop a 2star rating instead of 1 is because of their cleanliness, this is in fact a neat and tidy location with private rooms for each barber and their clients, with some decent music playing that's not off-putting if you have children. Unfortunately, it's truly a shame that not even the owner felt it necessary to put forth a fraction of the effort he was putting into sweeping the floor into resolving my service issue, because in his words my problem was with an "independent contractor."
Check this out they'll charge you 50% of the rate for your service if you do not cancel your appointment at least 2hrs prior if you miss the appointment, along with additional rules covering late arrivals and how they will be handled. Seems reasonable for a business that wants to stay on schedule, right? What recourse do you the customer have when the barber fails in the same regard though? Here's where the 1star service I received today comes in...
After driving 30min to get there based on the praise of a close friend and seeing the results of her son's haircut that's a similar style to mine, I arrive to my 2:00 appointment on my lunch break 5min early. When I walk in the alleged owner can't be bothered to say good afternoon or any other type of greeting pleasantry, just "Do you have an appointment?" I respond yes, with Kendall, "head to the back," COOL. Kendall still has a client in his chair, not a big deal, I understand that sometimes you need to finish up and things run over a few minutes...I waited 20min and no sign of Kendall finishing anytime soon, so I explain to him quite frankly that he is 20min late for my appointment, which was unacceptable and I wasn't interested any longer. Superficial apology received and discarded. Walk back out to the owner and ask him if he could give me a haircut instead seeing that he is the only other barber in the building and his client is now gone and he is just sweeping up. His response: "Do you have an appointment?" Really?!? So obviously you couldn't have cared less when I walked in and told you why I was there because the appointment wasn't with you? I explain the situation. Appointment with Kendall, he's 20min late, blah blah...he asked "Did you explain that to Kendall?" REALLY?!? Yes, I did, but I'm trying to get a haircut now and I explained the distance I drove and my dissatisfaction. If he was truly the owner and cared about customer service here was his opportunity to turn a shameful first impression around, earn a new client and potentially gain additional business. However, he wasn't interested, he tells me that he can't do a cut without me having an appointment, so obviously walk-ins are not welcomed here. His words when I question his ownership status and explained my irritation; "Your problem is with Kendall and he is an independent contractor," sounds to me like he's just collecting off of others work. Cool, I won't be back.
Look bottom line this review is just to help both the business and consumers know better so they can do better. The owner could have defused all of this and just cut my hair, Kendall could have apologized with an offer of half off the cut. Something, anything but the above was my first impression and typical of why it's so difficult to find a good reliable barber these days. read more