I have been a customer for three years. In that time I have received emails advising they are…read morelocking my unit for no payment several times (I am on auto pay) and they have raised the unit's price over 80%. The manager and management group will not return my phone calls or emails. If you are not in town to check on your unit often, I would highly recommend finding another storage facility.

New facility, clean, professionally staffed. Prices are competitive and no long term contracts. Mo…read more To mo. Lease is a great offering. New move in special, where 1st mo is free, second mo is half off...cannot be beat. Highly recommended.

They were friendly, efficient, knowledgeable and great to work with. The best storage company I…read morehave worked with by far! Would highly recommend.

Would never rent from here. They are unclear on their policies, let you pick your payment date on…read moretheir website and then charge you a late fee. If you call they have no idea. They tell you a low price and then raise it with tech fees. Go else where.

TL;DR - You will be over charged on purpose and when you call it out you will be told "I'll see…read morewhat I can do" multiple times but you will never see a refund If you get the first month for $1 promotion make 100% sure it is applied before you sign. I was told it would be applied on the phone when I made my confirmation, mentioned it again while filing out paperwork and was still charged for it so he said "I'll see what I can do". I then updated my address a few weeks later because I signed a lease at a new place and mentioned it then and was told "I'll see what I can do". I was then able to move out of my storage unit in under a month and when I freed up the unit early I was told the refund was credited to my account that was no longer active because I closed it out. I asked if it could be refunded back to my credit card and was told "I'll see what I could do". I never got my money back. I will happily remove this review if I get the credit back, but until then just know you might be scammed out of a triple digit refund you fully deserve

Kenny the manager was extremely prompt in responding to my emails and meeting with me at the units…read morewhen I needed assistance. The facilities were clean and safe. I highly recommend the Laramie Storage Star.

They raised my rates 30% in 18 months, with no improvement in service. Customer service is non…read moreexistent and the cancellation process seems to be designed to get you not to not be able to cancel. 10/10 do not reccoemend.

For my first summer at UW, I decided to go home. This place seemed affordable, if a little sketchy…read more The sketchy nature should have tipped me off for what was to come. About halfway through my summer, I got a letter informing me that I'd been locked out of a unit for late payments that I'd at least already sent the money for--don't mail in cash. After calling four times to clarify why I'd received the letter, the gentleman only picked up when I called using a different number, and he charged me again for the rent in addition to late fees. When it came time to end the lease, I communicated the desire and was instructed to call when I had finished picking up the last of my belongings. I called four times, leaving a voicemail to reach back out when he was available. He did not respond. I only got my deposit for the key back because I called him a week later and left another voicemail indicating that I still wanted to make the exchange. And he never gave me the $10 discount he promised because he didn't have change for the bills that I had on hand at the first signing of the lease. I left this experience feeling as though I'd been taken advantage of in a number of different facets. I truly wouldn't recommend this facility to anyone.

Good price however owners will try get much money as possible when leaving. Didn't appreciate the…read moreattitude on keeping my deposit.

Cheap option for convenient location storage, but the owner was completely unorganized and only…read morecalled me back when she felt she could get more money out of me. Tried calling multiple times to give them more money, never got a call back so I finally just moved all of my belongings into another storage unit. I've used Downtown Mini Storage every time I have left the country and always had a good experience, but after this experience I will not be back. Very disappointed.

I have used Vern's since 2004 when I first moved to Laramie. The office staff were friendly and…read morehelpful and went out of their way to accommodate me. The only complaint I have is that I was told that as long as I made my payments on time every month, my rent would not increase. I should have had them write that on the contract because, in fact, my rent has increased substantially. Other than that, I have no complaints about the facility or the personnel.

I am not happy with this place. They charge you immediately the day you call to reserve a unit,…read moreeven if you are reserving for a future date. If you don't use the unit, they charge you a whole month's fee no matter what. It turned out that for insurance purposes I needed a climate-controlled unit, so I had to cancel my reservation before I ever set foot in Laramie. In this case, planning ahead under very stressful moving circumstances did not pay off. Take note, "Customer Service": A nice way to handle this would have been to prorate for the days that the unit was "officially" rented out to me. Bottom line: I usually find positive points to balance out the bad in my reviews, but here I can't find anything. Do not use this business. Go to Laramie Self-Storage instead: they have a better attitude, better rates, better customer service, and spotlessly clean facilities. Vern's is the only business in Laramie that I have found truly deplorable so far. Enjoy the free $100+ you got from me, Vern's! Too bad we can't vote Zero stars.

Cody and Chet did a wonderful job. They moved my old furniture out and the new furniture in with…read moreWyoming wind. Fast, courteous and prompt service. I'm a senior and 100% recommend this company for your moving needs.

There are two places where your phone call may be answered, one is in Michigan, the other in…read moreCheyenne. They take information from you and make promises but they don't communicate with each other. I had a very complicated move with things stored a few blocks apart and moved less than a mile, but they scheduled it for 3 hours and were complaining about working that day (golf tournament) and then left a lot of things behind on purpose because they didn't schedule enough time. Terrible move.