I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

I used this company last week to move me through uhaul. The owner Devaugn McCoy was very…read moredisrespectful at the end. I requested 3 guys for 8 hours. He called 6 people and worked 5 hours one day and 4 hours the next charging me way more than we spoke about. He didn't want to do the work so he brought on more people hoping to do it in less time and charged me. The first day his 2 guys too 4 hours to empty a uhaul storage unit. They broke boxes of dishes and didn't pack the truck right. When it came time to move the things out of my house they had to unpack the truck and repack it. He charged me for that time. The next day he took trash and a mattress to the dumpster which I never asked for and charged me for that. He rushed to do that by 5 abs didn't finish moving my things he was hired to move. They took beds and mirrors apart and didn't put them back together and loss the screws. He was supposed to to come back and finish putting things together and remove 2 tvs that he left in my old place. He was very disrespectful and told me to get someone else to do it and he wasn't coming cause I don't listen. This man is very unprofessional and I would not recommend him to do any job ever.

3/5/19 Researched website - incorrect phone number, misspelled city names, this is a mess…read more 3/5/19 1:17pm called Cliff and he said he would call me back after he was done with a client. 3/5/19 No phone call. 3/9/19 2:47pm called Cliff again and left a voicemail. 3/9/19 5:58pm received voicemail from Cliff stating he would call me back tonight or tomorrow. 3/9/19 No phone call. 3/10/19 No phone call. Seeing a pattern here. 3/11/19 2:40pm called Cliff now THREE times to schedule my move, left voicemail. No response. 3/11/19 6:27pm sent Cliff text messages, said he would call back. No response. Yea definitely a pattern here. Why would you hire this company to move you when they can't even setup a move? No thanks. Save yourself all the time I spent trying to secure my move with Cliff. There are so many moving companies it's not worth the hassle!

If i could give this company zero stars i would. One star is WAY too many for this horrible moving…read morecompany!!!! I just moved with them last week and the move took ALL day and multiple pieces were damaged not to mention some of the doorways and walls at the original house! I have attached a few of the pics of they damage this company did during my move IN addition to the hinge screws left in one of the movers masks!!!! PLEASE avoid this company at all costs unless you have unlimited income and do not really care about how your items are moved. Update: now they are saying that my furniture was damaged before they moved it and they are not responsible for anything. So now I am left with doing the repairs to my previous house and fixing / purchasing new furniture to replace the damaged! This has been the worst experience and I strongly advise everyone to go. With ANYONE else! These guys were the worst!!!

What a terrible experience…read more I should have had a sense about the day we would have, when the movers had trouble backing up the truck and the beginning of the day. While one of the movers saw our place and suggested it should take 4-5 hours (which is what it took to move everything in the first time.) We ended up spending time with our movers for 8 hours. They were incredibly slow moving everything out of our apartment, with one of the movers explaining that this was a new crew and they did not know how to load things into the truck properly. We asked them if we should wrap furniture with additional shrink wrap, but they said they would use towels. They did not do this for any of our furniture, which we only noticed on the other side. When they arrived at our home 1 mile away, they again had trouble moving the truck. They carelessly brought items into our house. Leaving scratches on most walls and a number of the ceiling. They also dented two steps and chipped many wall corners. We made a list of 6 scratched pieces of furniture. Worst of all, they broke our dining room table leaf making it impossible to use the table. At the end of the job they tried to charge us $1800 for 9 hours of work. While this was already an overcharge (it had not been 9 hours) we were very upset about all of the damage to our property and our walls and floors. We also felt that we should not be charged for their inability to load and drive the truck. Boris basically gaslit us, telling us that these things happen and that it was not as bad. He insisted we pay for all of the extra time. He also did not deduct the deposit from the initial invoice! We told him we would not have it and told him we would like him to come file a claim with insurance for all of the damage. He said he would discount our job $400 if we stopped contacting him. I guess some kind of bribe? We felt stuck wanting this terrible day to be over, but also needing someone to address the damage. We paid and tipped our movers, but now will need to pay significant more to buy a new table and calk and paint most of the walls in our house. Boris was unkind, unprofessional, and still has not agreed to come file an insurance claim for our damaged property. If he is insured, I do not see why this would be a problem. We sent him pictures and he still has not responded. In short Braun damaged our house, and our property, and overcharged us for at best their lack of experience, and at worst simply because they are dishonest. Boris should really be ashamed, and I hope he will come out before we need to file a lawsuit for some of these damages. Shame on this company. I sincerely hope they will change. In the meantime, take your business elsewhere.

A great experience from beginning to end. We moved 3 years ago and went with another company after…read moregetting a quote from Doyle because the other company was slightly less expensive. That was a big mistake. This time I went right to Doyle. You get what you pay for, my friends. Ryan, the owner, was very responsive and we made an appointment to do a video walk-through of our condo. We did the walk-through, he asked a lot of questions and then he promptly sent an estimate. We have a lot of things so it took five guys and two trucks. The crew leader contacted me the day before to confirm the details and they showed up promptly the day of. They were incredibly friendly, fun, and energetic the entire time. And very polite. They treated all of our things very well and didn't have a problem moving any of the weird odds and ends we couldn't find a way to pack. When we arrived they put everything in the new house where we wanted it and even though we could tell they were suffering from the extreme heat and the weight and amount of our things, they never lagged or complained. They put the beds back together quickly and correctly as well as the dining room table. I'd be in hospital if I had to move all my stuff. At the end, the crew leader went over the paperwork, explained all the final charges line-by-line, and took payment. Very professional. We could not be happier. They were a great crew of guys. Ryan has a great company and I couldn't recommend them more.

Do not ever use this company. I do not know how well they move people, but their practices border…read moreon harassment. After we listed our home for sale, I started getting incessant texts and phone calls from them at my UNLISTED phone number. When I asked how they got it, I was told it was in the MLS listing! That is an obvious lie and very easy to disprove, and yet they thought I would believe them. I have also gotten multiple pieces of physical junk mail from them. I would rather move all my furniture myself than hire this company.

I believe this spot is new, I could not place it and when I arrived to the location I wasn't sure…read moreif it had always been here just tucked or not but I came here for packing supplies, today being my second trip back in 2 days. The place is neat, clean and well organized. Wasn't overly crowded and they had everything I needed in stock. I love their policy of buying back any packing boxes that you end up not needing. Staff was attentive and courteous. Glad they are in the neighborhood.

Great staff! Very Informative and generous. The company is pretty decent as well. I recommend…read morebefore you return any vehicle at this location, that you refill the gas to the amount it was on. You'll save a few dollars for sure!

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

The movers did an excellent job. I am handicapped, they did my packing, were courteous and the move…read morewent quick and smooth.

Fast, friendly service! Great communication, showed up on time and helped clear out our apartment…read moreof all the big items that needed a new home! Thanks again!

From the owner: Fast very efficient very time management I am writing to…read moreoffer our services, backed by 10 years of experience in both residential and commercial sectors. Our team is dedicated to providing high-quality results with a focus on speed, efficiency, and precise time management. Please let us know how we can assist you with your upcoming projects.

If I could give it a zero I would. This company is downright dangerous…read more They moved me into my new house in 2022. It was an unmitigated nightmare. I'm not going to go on and on. Rather, I'm going to show you what they did, give you a bit of background, and let the photos speak for themselves. Nearly EVERYTHING they moved in had some level of damage. However, here are some of the MANY shocking examples. They arrived at the move-out house about 4.5 hrs late, and, when they were unable to finish packing everything and load it on the truck, they left it outside all night. (see images) They were also late the next morning. I got to the move-out house that I had just sold before they arrived. See what I found in the images. My furniture and belongings were outside all night, IN THE RAIN. Oh, and they were drinking on the job. When I confronted the asshole owner about this, his incredible response was "You can't prove it." Oh, really (see image). Never mind the fact that they drank on the job and drove a f------ box truck home, three sheets to the wind. Additionally, they smashed a 50-inch Bravia; snapped the leg off of my piano, and the list goes on. Please don't make the mistake that I did.

SPENT TOO MUCH & COST US THOUSANDS!!!! Want to move to the…read morehouse of your dreams, pay a ton of money for moving and have the moving company RUIN YOUR PREVIOUS HOUSE? Well. Then go with MOVE IN USA. Not only did they FORGET HALF of our furniture to move, but they also damaged (as in now it's removed completely) our front storm door, Damaged our EXPENSIVE Wooden Slider Door (where it needs to also be replaced), but they damaged and/or broke almost all the items that did make it to our new house! Greg Miller pretended to be nice and helpful up front, telling us to "file a claim" however their insurance company is a JOKE! $11.000 worth of damage and they try to send us a $135 check? Move In USA, Owings Mills MD is a JOKE! Don't waste your time. Trust me.