I recently just moved from California. It was a timely move, and Joe was so helpful and had the…read moreupmost respect from me. From staying up to assist me to making sure I settled in okay, I highly recommend this apartment complex. Talk to Joe, he will help you in any way possible. Very good!

I am so glad I found this community !! The family environment with this group of individuals is…read moreunprecedented. I moved in during this global crisis and never felt more calm . Brittany , Charlene and Joe were there for me through the entire process . I never felt pressured in any way and every question was answered . They went above and beyond to make my place a home . I've never been more excited to live in a place where the maintenance staff knows my name and waves in less than a week . The gratitude I have for this staff can not be put into words ! Anyone looking to move to Augusta STOP and call them now

I have lived here for almost a year, and I have to say I would not recommend moving here. There are…read moreentire buildings in this community that are absolutely infested with roaches. There is dog poop everywhere in the greenspaces. The mandatory "valet" trash service misses my trash about 30% of the time and comes whenever they feel like it. The tennis courts have been closed since the hurricane in October of last year. The pool has been closed for the second time this summer for "violations of pool rules" and no one knows when or if it will reopen. If you are looking for a nice apartment community in Evans I would recommend Ansley or Lullwater. Walden Glen charges premium prices for what basically feels like government housing.

I have lived at this residence for over three years, and they never cease to amaze me on how quick…read morethe turnaround is for anything broken in my apartment, as well as the array of activities they had for residents before COVID-19. The property manager, Tracy, and assistant property manager, Amber, are accommodating and friendly anytime that I need assistance.

PROPERTY AGE: Built in 2013- PRESENT as of (3/7/2014). With nice brand NEW units never lived in…read morebefore, SCORE and what sold us! STAFF: Friendly and work hard to resolve any problems you may incur pretty quick AMENITIES: - (CLUBHOUSE) is only open during business hours: 2 TV areas to relax at, fireplace sitting area, FREE residential coffee bar, nice new clean bathrooms, and business area (3 MAC PCs, 1 Windows PCs, 1 Printer/Copier/Scanner, and the use of their office equipment upon request). (MASSAGE ROOM) is open between 0600-2200 with a preferred massage therapist on call and lives on property. (MEDIA ROOM) is open between 0600-2200 and has access to nice clean bathrooms. - (GYM) is open 24/7: Lots of NEW equipment to choose from, free weights (dumbbells), and a private yoga room. - (POOL AREA) is open between 0600-2200: Salt water pool (5ft) with what seems to be a hot tub area that is being used as a kids pool (3ft) area, 2 charcoal grills, a nice covered granite countertop sitting/eating area, handicap pool access chair, lots of lounge and sunbathing chairs. - (PROPERTY): Pet areas, nice covered mail area, and rental garages. UTILITIES: None included that I can recall, but all units have valet trash. UNITS: There is a regular unit and then there is a concierge unit. Like most apartments, you can hear some outside traffic/discussions and foot traffic on the stairs. *NO Elevators* (Regular Units): Have basic flooring, appliances, lighting, fans, formica countertops (bathrooms and kitchen), large walk-in closets, railed patio area, and W/D hookups. Parking is whomever can get it first, but with plenty of parking available for your family and guest. (Concierge Units) *This is where we stay*: Have upgraded laminate wood looking floors (living room), upgraded carpet in (bedrooms), tile floors in (bathrooms), large garden SOAKING tub *no jets* (master bath), stainless steal appliances, granite countertops (bathrooms and kitchen), upgraded lights/fans, large walk-in closets, railed patio, and W/D INCLUDED with unit. Parking is RESERVED, but to whomever gets it first. SECURITY: Semi-gated complex, with drive through entry gates only. The pedestrian walk gate is currently being fixed (as of 3/7/2014), but if you walk about 10 yards to the side of the complex there is no fence. Each unit has private alarm panels for you to activate at your cost with any carrier you choose (ALL windows and doors have sensors). I have seen law enforcement vehicles parked at one of the buildings, so it is nice to know they choose to live here and from what I hear that individual is the onsite security officer. BILLING: Everything to include credit cards, but charge a processing fee. They also have a residential portal page for additional billing instructions... CONCERNS: - The views aren't great, but I have seem worse in the area - No playgrounds for the wee ones - No sports areas (basketball, racquetball, tennis courts) - No outdoor fire pits to lounge around *HARD TO FIND* - Minor things with the construction that could have given the units a nicer appearance, but can be overlooked being brand new! *Smells like a brand new home* - Some outside noise that can be heard in the unit, but not too bad - As of 3/7/2014 there is NO car care center, but was informed they are working on it slowly - Window issues and the outside screens keep falling off, but the maintenance manager works hard to keep them in and is trying to come up with a resolution to fix the problem - No recycling program yet OVERALL: We love it and it is always great to live in a brand new place! I highly recommend...

I absolutely love this complex. The front office is filled with ladies who are amazing. They make…read moreyou feel like family. I had a c-section, and the manager offered to go get groceries for me while I was recovering. I appreciated it so much. The front office always puts on a social event every month open to all residents. They make living here amazing. The maintenance workers would bring my heavy boxes up to my apartment for me when I got too big/pregnant to carry them myself. And they are quick to fix any problems. The apartments themselves are nice. I love the kitchen. All Black appliances. Cabinetry is plentiful and good. Washer dryer hook-ups. Wooden floors in the entryway and kitchen. I have a decent sized 2/2 with a sunroof instead of a balcony. Carpet throughout except in the bathrooms. Lots of power outlets, and lighting. Ceiling fans in all rooms. The grounds are really quiet. The complex offers valet trash that collects everyday except Friday and Saturday. Laundry room has four washers and dryers. The clubhouse is state of the art with a massage room, mini TV/theatre room that offers gaming consoles and free netflix. A gym and pool is on sight. All the comforts of home.

Feckless management, careless laborers, constant interruptions in internet and water, a fitness…read morecenter they can't even stock with paper towels or wipes for the equipment, constant smell of marijuana across the premise. I've had the same work order in for fixing my bathroom ceiling for three months now, at this point I've had more time without a finished bathroom than I have with one. Disingenuous staff that make promises to fix things and then never follow through. Not to mention the fact you pay for valet trash, then pay for the weight of the trash they send off every month, a monthly washer-dryer fee, and double-charge water bills, adding an extra $200 onto rent. A terrible complex in every way except location. They've always got a new food truck coming in with questionable-looking slop though :)

I've lived here for 3 years. My apartment was newly renovated when I moved in, but the renovations…read morewere very cheaply done. There was a leak in the wall behind my washjng machine and the flooring had to be replaced. The kitchen sink in the newly renovated apartment was leaking immediately. Ive had to call them every year about the AC.Even before the pandemic, it was very difficult to get ahold of staff during their alleged business hours which means you can't pay rent, or pick up packages. They bill themselves as a gated community, but the gate rarely works. I wouldn't recommend this place to anyone.

Please don't believe the negative reviews. Make your own visit. This is a great place to live…read morebecause of the management team and the staff. There are no freaking worms in the pool. The Management Team care about the residents and are spontaneous in addressing concerns and maintenance issues. The maintenance team follow up so quickly you forget you had the problem. The grounds are beautiful and well kept. You see the landscaping team out after heavy weather giving the area a manicure where ever needed. There are planned activities for the residents such as salsa night with food and salsa lessons, trivia night with pizza, and more. Food trucks on different evenings so you can skip cooking or driving to a restaurant a few nights a month. And there is a gym. The apartments are spacious beautiful,modern, with grand porches and balconies. The Management Team do their best to maintain a peaceful, comfortable, pleasant environment. Call and schedule a tour. Don't absorb the negative. Meditate on the positive.

The trash and Garbage were left overflowing most weekends. Management says one thing and never…read morefollows up

I was a resident of Ridge Crossing from Sep 2019 - Sep 2021. The staff is easy to work with and the…read moremaintenance team is stellar!!! The apartments are outdated, but they work well if you're not looking to spend a lot of money on a residence you don't plan on living in more than 3-5 years! The maintenance team is always there the next day to fix any problems. There was a roach problem, but I fixed that problem quick with roach traps for $7.00. No crime in the area the 2-years I lived in. If I had one gripe, it would be PET OWNERS that allow their dogs to defecate all over the place. If I had advice to the apartment owners, start charging more for pet owners to pay a maintenance team to pick up all the fecal matter. There are areas you can't walk around because pet owners allow their dogs to use it as a toilet. Some people just aren't responsible enough to have pets, PERIOD! Aside from that, the apartment complex was well worth the money. Close to Fort Gordon, close to everything, easy access to I-20, and quite. 5-Stars EASY!!!

Barbara (management) is very snippy, talks over you and generally doesn't care how she acts. She is…read moreinhospitable and very opinionated, she has a goddaughter that lived with my friend here and the goddaughter was just like her. Long story short, my friend and said goddaughter moved in together here, two months In the gd decided to cancel the lease after partying in NC for a week. My friend needed help bad because they didn't give her any rights to the apartment and they pretty much left her to the wind. Before the gd left she decided to slash my friends matress, break furniture, left her room a smelly gross mess which I cleaned myself, on top of stealing belongings from me and my friend. At first when we still had a month on the cancelled lease Barbara told us the gd had to turn her key in and had no reason to return for the last month because she already had a new place. Even after all that I decided to help pick up the lease with her because she had no other option at the time. After we informed Barbara about what had happened she did not work with her. She acted as though she deserved what happened to her and was condescending towards us both. She would send management to the apartement without a work notice, we came to her with the money for an entire years rent so we wouldn't have to deal with her as much and she said we still needed a cosigner. She made it very apparent that she really didn't want us there so we took the hint and will be vacating this location. Her gd also came back out of the blue, unlocked the door with her key and acted like nothing happened at all. We confronted her and her father about at least getting our stolen items back and she pretty much ran out of the house talking shit. We went to barbara and asked how she can do this if her key is turned in? She cuts me off and says she can come and go whenever she wants and smiled. I informed her we were taking our money elsewhere, we didn't feel comfortable with their behaviour and we will be telling people how it really is here. Her family seems to make a hobby out of descrimination and if they don't want you there they will make you miserable. The only reason I put one star at least is that my neighbors were awesome and maintenance was very pleasant and quick with their work.

I love living in these apartments. Britnee has been one of the best apartment managers I've had…read more She has been fully hands-on and given me a great experience. The rent is affordable, which is so important right now. It's a great size, located right on top of the pond. The view is terrific, and I don't see myself moving anytime soon. Emma is just as lovely. Consider this place if you want to be close to Grovetown, North Augusta, and Augusta University. I'm grateful for the staff and my home :)

I wouldn't recommend these apartments (SPRINGHOUSE) in Augusta Ga to anyone not even my worse…read moreenemies. I would advise to look for another (newer) apartment in the area. Since me and my partner moved in we encountered a number of issues and when we moved out they made our move out experience hell/stressful; they found every little thing that they could to charge us with so they could put money into their pockets. They charged us over $3000 total and wanted it paid within 90 days from move out date. We asked for an extension due to the amount being large and it wasn't granted. We were willing to pay but they were just eager to send our stuff to collections to hurt our credit. They gave us back partial of our deposit. Deposit $1200 Received back $300 but they put it towards move out charges. The staff doesn't work with you, they take lunch breaks or come into the office when they want to, they don't have no empathy or respect for their renters, they are rude and they aren't helpful at all. The app they use to pay rent doesn't always work and they still will charge you a late fee of an additional $100. If you try to pay with a cashiers check, they would state that they can't take it but they actually can. They are very unprofessional. It's like they want you to fail, it's ridiculous. They don't answer the phones. I had to contact the manager Janay via email. 1.) The apartments are old and need to be remodeled; torn down and rebuilt 2.) When it rains, the carpets get soaked and wet to the point where you can't even walk on them due to the wall/carpet lining not being sealed properly. This created mildew and mold in the carpet. Also caused bugs to enter apartment from the cracks. We reported the issue to maintenance and to the office staff Keonda (Keondra); maintenance man came in with no supplies, looked at the issue, marked the ticket resolved and never came back to resolve it. During the move out process, they charged us $661 for carpet repairs alone due to the mildew smell, but total they charged us over $3000. We asked for the charges to be removed as we have proof (maintenance request, videos, photos etc.) that this issue was created due to the fault of the apartment and the manager Janay stated that we had to pay within 90 days or it will be sent to collections. The carpets also got soaked and wet also from the ac unit being backed up with water and they would have to come vacuum it out every time. 3.) There was a leak from the bedroom windows, from the bottom of the sink pipes, from the air vents, pipes, as well as in the bathroom on the top of the ceiling 4.) The appliances they give you are faulty and old. Our freezer went out on us during the first week we moved in and all of our groceries melted and got spoiled and the food we could save we had to pack and take to a relatives house until they gave us a new one. It took two maintenance request for them to resolve the issue. The dishwasher had mold water inside of it when we moved in and we never used it. We always hand wash our dishes. 5.) They sent out emails stating that they are going to do their annual maintenance inspections and they don't 6.) There are NO lights in the bedrooms. I repeat there are NO lights in the bedrooms. The light switches are present which indicate lights are supposed to be in there but they were missing/removed. You will have to use the light from the kitchen for your living room depending on which apartment layout you have and the lights from the hallway for the bedrooms. You will have to purchase lamps for the bedrooms. 7.) Pest control service used is horrible. Encountered water bug and roach problem and the exterminator made it worse. It's so many other things as well but this is just a few. Do Not Consider These Apartments As A Option At All!!!!! I should have took the warnings from the other comments. I have provided a few pics as well.

Update. Original review based on the moving in process…read more Since property management has changed they have noted some pending improvements to the property. -Updated dog parks to include agility equipment. -refresh the gym equipment. -a walkthrough was completed recently to plan for unit upgrades which is a good sign. -new grills and potentially the fire pit to be updated Rent is easy to pay using the resident app, whereas on my previous review I had to go to Walmart and pay through them to this third party. Two stars for the gate situation but they had workers out there a couple times this month to resolve the issue. Rear gate has never worked with my fob. One of the two front gates rarely works. When you go in the office to resolve the issue they are always responsive when available. Sometimes they have stepped out (showing the property or something) They could update the instructions on the guest gate as they have worn off. I looked up the system and learned how to use it that way. All in all, issues get addressed relatively quickly. It's a clean place and loses marks only due to inconveniences like the gate, garage door intermittent operation, and the state of the gym equipment.

If I could give this place zero stars, I absolutely would. I came in as a prospective resident with…read morea scheduled tour, but the experience was so unprofessional and off-putting that I walked away completely turned off. From the moment I walked in, I was not greeted or acknowledged. I had to wander around to find the leasing office myself. When I finally encountered the leasing professional, she never introduced herself or welcomed me to the community--something that should be basic courtesy. I informed her that I had a 1:30 PM appointment, and she simply told me to wait in the main lobby with no further explanation. After waiting about 10 minutes, I overheard her complaining about being hungry and having five more appointments that day. It was very clear she didn't want to be there. When she finally came to assist us, I explained that I was interested in viewing both a one- and two-bedroom unit because I wasn't yet sure of what size I'd need. She quickly shut that down, saying she couldn't show me both because she was alone and had too many appointments. Mind you, I had already scheduled this tour in advance and had taken time off work to be there. Throughout the entire process, she had a noticeable attitude--cold, dismissive, and visibly annoyed. It felt like I was an inconvenience rather than a potential future resident. She didn't take time to explain any amenities (just pointed vaguely in their direction), and when we viewed the apartment, she didn't engage, ask questions, or offer any insight. The entire "tour" lasted maybe two minutes. She didn't seem to care about my questions--or me. After the brief walk-through, I was handed a packet with minimal information. Pricing details were missing, and the interaction ended just as impersonal as it began. This type of service is unacceptable. The leasing professional clearly lacks proper training and professionalism, and her attitude alone is enough to drive prospective residents away. If this is how potential tenants are treated, I can only imagine how current residents feel. I strongly advise avoiding this community unless there's a serious change in staff or customer service standards.