Amazing massage and time well spent for some MeTime…read more Totally relaxed. I would recommend this spot, it's a gem hidden in plain sight. I'm

Updated review: I had an awful experience here getting a massage. I was here by myself and…read moreunclothed under a sheet in the massage room when I heard a male yell into the establishment something I couldn't understand and then my masseuse came in to do what could've been a very damaging back massage (digging into my back, straining ligaments?). I hurt for weeks after. She could've pulled something. And I asked for a medium strength massage only. I have no idea what that male told her to do to me.

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

The older lady seems like she was rushed and new to massages. Also was the first place that ever…read moremade me pay before receiving services. Not cool

This is seriously the best massage value for your money. $49.99 for and hour and it includes oil…read moremassage, hot stone, deep tissue...just about everything! Ask for Vincent. I was blown away by how good the service was. This place looks small and shabby from the outside, but it's clean and legit inside. When it says head to toe, they mean it. I've never gotten my toes and knuckles serviced, and boy it felt so good. What's best is V is all about the work and no chit chat. I hate it when the therapists talk non-stop or give you unsolicited advices (looking at you, Golden Day Spa of Ellicott City!). He is one of the best masseuse I've met in the area. I will be back! And they easily accommodate walk inside.

I used to go to the nail salon next door and had not idea about this spa. My sister and I decided…read moreto enjoy our day off with a 60 minute massage and so glad we did. I was pleased with the service and plan to return.

My massage was amazing! The staff is very professional. It's also very reasonably priced. I left…read morefeeling nice and relaxed, can't wait to go back.

I got a facial done with Kelly and it was absolutely amazing looking forward to seeing her againread more

I've patronized Kelly for about 3-4 Brazilians and a facial…read more Kelly is fast, accurate and concise and always affordable. Not only is she the quickest waxer in the business, but she's guaranteed to strip you clean; no residual hairs left. The facial products and extraction process Kelly uses is phenomenal. In addition, the peppermint foot treatment during your facial is a must. Kelly is a small based business, not a pretentious spa that passes the overhead cost to the customer. Don't expect 10 foot fountains and a receptionist, do expect a clean, one-on-one environment and great customer care.

Do Yourself a Favor and Book Someone Else I really wish I…read morehad listened to the bad reviews before hiring this company. I booked them for our annual staff appreciation event , an important day for my team, and it was a disaster from start to finish. The DJ promised to arrive an hour before our event to set up. She didn't show up until the exact start time. Then, while setting up, she disappeared for nearly 20 minutes, leaving us without any music for the first half hour of our event. When she finally started playing, the music selection was awful, I honestly could've just plugged in my phone and done better. We also specifically requested a microphone for speeches, which only worked within a few feet of her table. The event was outdoors (which I made clear from the beginning), so that was useless. When I asked why she didn't have more music options, she said she couldn't connect to Wi-Fi, something never mentioned in the contract. Afterward, I reached out to Vinny, who apologized and promised a refund. That refund never came. Multiple emails later, still no response. The lack of professionalism and accountability was astonishing. I'll be disputing the charge through my credit card company, but honestly, I just want to save others the same headache. Spend your money elsewhere , this company is not worth the stress.

Well, I must say the company books early and want payment in advance. I was promised special…read morelighting. I did not get. I produced a special play list for the 60th celebration guest. The Dj played what he wanted. Several times the honored guest had to asked to change the music. I was totally disappointed and embarrassed. An event that took months to plan. This company made it really hard to have a great time. I can not recommend Good Vibrations entertainment. They advertised catchy services, but can not deliver what they promised. I say "false advertisement" when I hear Good Vibrations entertainment.

Ping is the best. I followed him from Comfort Pain Relief to this, his business, and I will never…read moresee anyone else!

Been here several times. For the quality of the services, prices are reasonable. It only lacks the…read moreatmosphere of a relaxing spa, but I don't have time to sit around and enjoy that, so I get the service I need without being robbed and I'm on my way. Allows me to go more often which is a plus. I'm kind of a massage snob, so I can vouch that it's good enough that I keep coming back!

I was given a gift certificate for a massage and was unfamiliar with Metta Wellness Center and also…read morea bit apprehensive about the parking situation but then I learned that a massage therapist I saw 15 years ago works here and I was suddenly very excited. It was easy to book online with Jenny and also find parking in the neighborhood when I arrived. The check in process was a bit confusing but once I found my text confirmation with the front door code it all made sense. This is a coop and each therapist handles their own clients/appointments. Jenny was ready on time and gave me an incredibly relaxing massage with lavender oils and hot stones. I actually dozed off so that tells you it was wonderful. What a great experience here. The rates are reasonable and the house is incredibly cozy!

My partner and I recently celebrated our anniversary and wanted to treat ourselves to a couple's…read moremassage. He had never had a massage before so I was super excited to see how he might like the experience. We tried contacting several spas and massage providers who either didn't have the availability or didn't respond back. Finally, I texted Metta on the number listed on their website and they responded within a few hours. We were able to schedule sessions for the time and day we wanted via text which was very convenient. My masseuse called out sick the day of so I was paired with Forest. My boyfriend was paired with Tav. Both providers were friendly and accomodating. My boyfriend LOVED his massage with Tav. He said he dozed off a few times and could see himself coming back every month - such a great sign for someone new to massage. I enjoyed my session with Forest as well and left feeling relaxed. A few things to note: they don't provide couples massages but instead do tandem massages. Meaning, you're in different rooms. This wasn't a dealbreaker for us but could be for others depending on your preference. They also still require masks here. We brought our own surgical masks but were asked to use their K95 masks they provided. This was a little uncomfortable during the service, especially while facing down, but I can understand the need if they have a lot of immunocompromised clients or staff members.

Excellent high pressure massage with nothing else! Clean, friendly staff, and safe- all legit.read more

Got the couple massage twice! Pretty good and sooo very affordable. I love the people who work here…read moretoo! They know what they're doing and are so nice and humble. Will come back!