I would not recommend using this business for any home service needs. My fiancé, Tommy T., has…read morealready shared his experience, and I am adding my perspective as well.
From the beginning, we made it clear that we needed an exact date and time for when he could come by and grab his toolbox, which he left at our house. We both work full-time, so coordinating who can be home is essential. The technician told us he was busy for approximately two weeks but would inform us when he could return to retrieve his toolbox and proceed with the repair. Over a week passed without any update. As a business owner, it is the owner's responsibility to communicate with clients regarding scheduling, timelines, and any delays.
When my fiancé followed up, the technician responded in a highly unprofessional manner, including the use of profanity. Using inappropriate language toward clients reflects a lack of professionalism and respect. He accused my fiancé of "spreading toxicity," yet the only toxic behavior we encountered was in the tone and content of his own messages. This level of disrespect, especially coming from a business owner, is extremely concerning.
Regarding the services requested, we initially inquired about installing a Tesla charger. Immediately afterward, we asked whether he also repairs washing machines, and he stated that he does. He was fully aware that the consultation was for both the charger installation and the washing machine repair; this was communicated clearly, and he acknowledged it.
He also mentioned that his company policy prohibits ordering appliance parts from Amazon, yet he asked us to order the parts on his behalf. This alone indicates that he knew the practice was inappropriate.
We ultimately had another appliance specialist come to evaluate the washing machine. That technician was visibly frustrated by the poor quality of the previous repair attempt. He explained that a reputable repair professional would never use Amazon-sourced parts for appliance repairs and was surprised by the overall lack of proper workmanship.
We did pay him for what he asked for installing the charger, which he did do well. We did not pay him for any washing machine repairs as he did not repair it. We bought the part ourselves because he told us it was against his policy.
Overall, our experience reflects unprofessional behavior, poor communication, and questionable repair practices. I strongly advise others to consider a more reliable and respectful service provider.
Below are screenshots showing he understood that the consultation included both the charger and the washing machine, and also stating that he knew it was not in the best interest to use an Amazon part for a repair.