It has been eight months since my husband and I have gotten married yet my blood still boils just thinking about the horrific experience we had with this shit hole of (what they call themselves) a place of business.
We had a big expensive wedding with ten bridesmaids, ten groomsmen, three flowers girls, and two ring bearers to say the least (not including both sets of parents, Godparents, and/or sponsors). Needless to say, we wanted to do our best in having our wedding party dressed formally, with color-matched materials, and at an affordable cost to help mediate some of the other expenses. Unfortunately, coming to this place was the ONLY mistake we made when selecting all of our vendors.
Upon our first meeting (January 2016), Ann told us she would be able to rent every outfit (guys and girls) for $110.00 each and ensured us that the groomsmen's vests would be identical in material and color to our bridesmaids gowns -- all we had to do was pick from the catalog and they'd be delivered in weeks for everyone to try on and have altered. Simple, right?
Wrong. It ended up taking months for anything to arrive and as our wedding date (July 2016) started to get closer, our anxiety levels started to rise. Every time we tried to get an update, we just kept getting fed excuses (a lot of... "see what had happened was...") until we just stopped hearing back from them altogether.
By June 2016 (literally a month before our wedding) we had every single person in our wedding party physically go into their shitty boutique to hopefully try on an outfit that'd be ready to go but wasn't. Every guy had a suit that was either three sizes too small or two sizes too big. Every girl had a dress that was NOT the one I ordered and in two different shades of the color I asked (our colors were regal purple and orchid with gold accents) -- they gave us a deep blue and a lifeless magenta.
As if I didn't already have a million other things on my mind weeks before the big day, I had to waste precious time ripping them another asshole just to encourage them to get shit done. Ann apologized as she knew her company was at fault and said she'd have another order sent out to us asap but her staff on the other hand, was far from sympathetic or even understanding.
Two weeks before the wedding, I reluctantly accepted the idea that these dresses were never going to find its way to The Bay Area and just wanted to move forward. Extremely frustrated, we went into the alteration stage. Halfway through remeasuring my bridesmaids, they "conveniently" discovered reasons as to why they wouldn't be able to make any adjustments: they told my girls that they were ALL either too short or too tall for tailoring (they even made my sister buy hers for $300.00) because they wouldn't be able to re-rent it to anyone else (first, what a rude thing to say to women averaging 5ft. And second, why wasn't this mentioned to me back in Jan.!?!!) after hemming.
As for the guys' suits, we specifically ordered Tony Bowls' Manhattan tuxedos (or so we thought) and got a generic suit they quickly stitched together the night before in order to produce something tangible for us before getting sued (kinda like winging a presentation when you have absolutely nothing to show for it and haven't prepared shit-diddly).
A week later (literally ONE day before our wedding), our wedding party went back to try everything on and to take to our hotel but sadly, they found themselves (and the products at hand) exponentially subpar of dumbfounded; they even told my other sister that it was her fault she couldn't fit into the dress because she "must've gained weight."
In addition to the absolutely excessive chaos, Ann's Bridal required everyone to sign an agreement stating that if they were delayed on returning anything, they'd be assessed a $500.00 late fee.
What. The. Fuck.
These guys aren't fit for customer service and really shouldn't be in the business of trying to make dreams come true - they are fully capable of ruining such a monumental day for many couples and even generations.
Please do yourself a favor and really take my review seriously by avoiding this far-below-mediocre joint and go to a bridal boutique that actually cares. read more