my previous visits were great. They weren't busy today, but they really didn't have time for me…read moreeither. Quality of care was very lacking. I would suggest Peachtree urgent care, they are very helpful. The reason I choose this facility was my previous incredible experience. This time was my last time though. Worst experience at a healthcare facility ever. They should refund my money Because now I have to go somewhere else. Do not waste time at this immediate care.

Went in on Christmas Day with my daughter who is one, she would not stop screaming the whole day…read more.. They said they couldn't help me because they closed in 10 minutes. They said they were at full capacity, but there was literally no cars in the parking lot. All they had to do was look in her ears and tell me if she had an ear infection. I get that it was late in the day, I did not intend to go in that late, but she was already there, and they could've just looked in her ears.

I wish this app could score minus 5 stars. I was in the waiting room 45 mins and…read more Observed these nurse's violated at less 10 HIPPA laws and ordinances. They proceeded to talk about every person that left. Top it off with a 15 year old boy scanning and filing patient files. This place should be closed and the nurses should have their license pulled People and patients were treated like they were nothing pure trash. I learned 3 patients and their names and their narcotic prescriptions all from sitting there in the seat next to sign in. PULL THE NURSE'S LICENSE UNPROFESSIONAL WOULD BE GIVING THEM CREDIT THEY ARE BELOW AND BEYOND THAT.

Careless Staff and horrible wait time!!…read more I was in Alabama for a week training when something bit me!! I developed high fever, a cough and a running nose and was shaking from how sick I was and the staff there did not care and left me for 2.5 hours in a tinny room! I kept asking when I can get my blood work done and when I can leave and they literally forgot I was in there!! People go to urgent care because they need help and this clinic wanted nothing but you co pay and insurance money!! I would never recommend this place to anyone visiting or living in Anniston Alabama areas!

I walked in to find no one in the lobby, but there's a kiosk at the door, which I started to use…read more It was very simple and took a picture of my drivers license and insurance cards. I was easily able to enter all of my information until it got to the part where you choose a time to see a physician and that's where the machine would freeze. I took videos of this because I was showing my wife to see if she thought I was doing something wrong. I then click the button talk to a live person and gave my phone number and no one ever called back. But I did receive a text message saying that I could login to the patient portal and when trying to log in to the patient portal, it asked me to use my phone number as a verification, and it said there was no record of me. I've got a screenshot of that too. So after driving there with something in my eye, I had to leave and go somewhere else. Giant waste of my time. This happened on 11/20/2025 between 6:10-6:25. I tried it over and over and could not get it to work.

Mainstreet recorded my intermittent heart arythmia which I have been trying to capture for years…read more At last I can get the treatment I need. Also love the notification system that allows the patient to wait at home for his turn instead of the waiting room. Friendly people.

The place looked nice on the outside, but when I walked in, I felt like I was walking into a…read moreLonghorn Steakhouse. The decor was very strange for a medical facility. The girl at the front desk acted like she was doing me a favor by talking to me. She was not very friendly to say the least. The only really good experience was with the nurse who took my vitals and tested me for the flu and strep. She was very professional and friendly. She explained that they didn't have a exam room open at the moment so she would get everything ready for me in the meantime. I thought it was strange that they wouldn' t have an exam room considering I had made an appointment and checked in online but whatever. Soon after she finished, they had a room open up, so I went in there and waited for the doctor. As I waited I looked around and was disgusted by the condition of the room. The floors looked like they had not been swept or mopped in at least a week. Once again the western theme was carried over into the exam rooms. I realize this is Lagrange Ga, but come on. My dog's veterinarian has a cleaner and more sanitary exam room. Finally, I saw the doctor for about 1 minute total. It was just long enough for him to tell me that I had tested positive for the flu. Given the sanitary state of the clinic, I am really doubting this. Also, within a day I was feeling better. I think he spent more time telling me how to get from exam room to the exit (which was 2 turns in a short hallway). I wanted to tell him " thank you captain obvious". I think next time I will just make the trip back to Carrollton where they have more than one walk up clinic, and it doesn't look like a throwback to the wild west dirt floor and all.

Worst experience I've ever had. Will NEVER return. Nurses are great but the dr is a complete…read morequack!! Made an appointment and am still waiting 1 1/2 hour later.

Transparency!!!! Services that require a Doctor, please inform the public that a doctor is not…read morealways available! Do this before your location accepts someone's payment because it's like pulling teeth to get money back from your establishment. This happened with my husband with a truck driving physical and now the same thing with a physical for my grandson to play sports. Waiting on Dr. to sign off on the physical and as of today at 3:25 PM he still hasn't signed it. The physical was done on Saturday by the NP. I'm confused as to why it's taking so long.

the nurse practitioner prescribed clindamycine after I told her I was allergic to erythromycin. I…read morepaid my $15 co pay as they asked. the antibiotic made me violently vomit. my eye infection went from bad to horrible even though I kept taking the antIbiotic. my whole face swelled up and I was in so much pain, I couldn't roll over in bed. I called Main Street. Asked for a different antibiotic. did not ask for anything for pain. I was told, you got your prescription. if you're still having problems, go to the ER. I had to go to another doctor and pay $40 to get an antibiotic that worked without making me sick. Now MS is charging me an extra $25. my pain was extreme.

I called to find out what I needed to do to get in. After spending forever on the computer filling…read moreout everything and making photos of everything, I got a message they weren't taking any more patients. Couldn't you have told me that on the phone as I spent 30 minutes trying to get these things completed. Besides that...horrible attitude and very non-caring girl that I spoke with. NEVER would I go here...EVER

We were told they don't do stitches when we showed up. . This was 10months ago I didn't write the…read morereview in the right spot. However this was so bad, I had to make sure to leave the review almost a year later. Much like a previous comment - I would give them a negative if possible. #TheyNeverLookedAtTheInjury

MainStreet Family Care is one of Alabama's first VA…read moreAUTHORIZED URGENT CARE PROVIDER VA. They now accepting TriWest. Veterans can get same-day care with no co-pay! Follow them on Instagram Follow them on Instagram for exclusive give-a-way opportunities and updated Instagram stories each day! @mainstreetfamilyurgentcare

While there fast, nice and all together a good visit but, they will not phone my medicine in…read more Appointment was yesterday. Went to pharmacy twice, still no medication phoned in. Called them today she said would give the Np the message. They still haven't phoned it in. I feel like crap and just need my medicine. This is ridiculous. I've never had a physician do this and to top it off they made me pay a extra $35 for paying my copay with cash. That's $85 with insurance. To say the least I won't be going back. I wouldn't even give them a star but, it made me.

This place is a complete shitshow. I had trouble with the kiosk and nobody would come help. Wound…read moreup sitting in the waiting room for 4 hours with the flu because I wasn't checked in properly due to their stupid system.

They are so rude and not helpful at all! The new urgent care down the road is fantastic!!!read more

Stay away from Dr. Cater is not the doctor you need to visit if you want consistent medical/listen…read moreto your concerns for care. I went to see him to get my medication renewed but he/nurse did not renew all my medication, and especially the one I take for gout, which I told his nurse and him I was out of And now, surprise they are closed on Friday, so don't get sick on Friday and I'm out of my medication. He also gets frustrated whenever you take too much of his time talking to him especially if you only go once per year. He has act turned out to be a very big disappointment, now he has signs posted rules and regulations (dos and don't) all over the off office that it takes two weeks to get prescriptions refilled. I hope this review helps since this was our latest experience with Dr. Robert Cater. We will be looking for a primary care doctor. Shannon C.

I removed my entire family from the practice for lack of professionalism…read more Doctor Cater is a wonderful doctor. However, the staff that he has hired is completely unprofessional including the front desk. The issue has occurred on several occasions with multiple appointments. I attempted to professionally voice my concerns to the office manager and the office manager, Brooke stated that she was not going to listen to me complain and proceeded to disconnect the call. I never raised my tone to the staff, nor became abusive in speech. However, I was disappointed that I was disregarded while voicing my concerns. My expectation was to be heard out so that the proper conversation could be had with the lowering staff. I moved to Alabama in 2020 and came across Dr. Cater's office by search of several reviews for local offices. I did notice not so good reviews, however wanted to give the office my own judgement based on my own experience. I have had two wellness visits upon being a patient with Dr. Cater. The first wellness visit, even though I have had insurance, I was billed for. I called my insurance to later find out that the wrong code had been submitted in the system, resulting in me being billed. I had to speak with the billing staff and my insurance company several times to get it corrected. I voiced my concern that there was no reason for me to be receiving a bill. If you are familiar with billing and coding, you cannot be a digit off, or it will be billed incorrectly. Countless phone calls, and finally able to get it corrected. The year later, second occasion, and a routine wellness visit. The day before my appointment, I received a phone call from the office front desk and spoke with (lady who refused to provide her name when I later asked to submit this review) she confirmed my appointment with me. By her, I was ironically asked if I was getting a cholesterol test completed, which I stated no to. We ended the call with what I thought was a mutual understanding that it was a regular routine wellness visit. Went to my appointment as scheduled. And received a bill yet again after the visit. I inquired about the bill to the office, and somehow I got billed for a cholesterol test that I never authorized. I called the billing office at Dr. Cater's, and my insurance company as well. I made the complaint the moment I got the bill to the office, and the issue was not resolved. I called again just a few months later due to the issue never being fixed. Spoke with Brooke again. In that call, I was told by Brooke to call the company who processed the labs to get the billing reference number. I refused to do so as that is the billing office job due to them sending the bill out incorrectly. Instead I called my insurance company was/is an awesome advocate. I also refused as that had been the second occurrence of being billed incorrectly. After speaking with both parties, the bill was getting corrected and rebilled. The billing manager later called me back from Dr. Cater's office to notify me that it was resubmitted. I attempted to express the issue there in that call of this being more than one occurrence, she rushed me off the phone once I mentioned leaving a review possibly if it isn't corrected. I did not have the time at that moment to fight to be heard in that moment. I ended up calling back because that is a serious issue regarding billing and coding. I called back to speak with the billing manager, Brooke, at Dr. Cater's office. The goal was to come to a resolution requesting that a conversation be had with the lowering staff that billing and coding be done correctly, but somehow Brooke decided to disregard me after only a few minutes into our talk. I was asked by Brooke, "What would you like for me or us to do about it?" I attempted to explain that there was nothing that could be done being that the bill is being resent for coding, except as a request that the staff be spoken to. To discuss the importance of correct coding and billing as professionals. I was not able to fully speak the full resolution before I was disregarded again. This time Brooke disconnected the call after I pushed to be heard and not disregarded as before. Respectfully I attempted to continue the call but Brooke refused and hung up. The issue is that I should not have to continue going down the same road and the same exact issue for every scheduled routine wellness visit. I would not be leaving a review and would be concerned about the reputation of the company had there been any kind of empathy on the staff's part. I received no apology or empathy for my time or valid concerns as a patient. Both me and my husband will be moving to another practice after this is all settled. Take aways: * Inquire about billing before the appointment and make sure staff are HIGHLY aware of why you are visiting their office. * Your insurance will advocate for you when it comes to their billing office. * Don't be afraid to ask questions prior to visit.