I went to see Dr. Tippets for carpal tunnel secondary to pregnancy.
I awited in the main lobby for a little more than 30 minutes before being asked to a cubicle with a tech to gather more medical information. She recommended an x-ray, which I refused and deemed as unnecessary. I am pregnant and I know the cause of carpal tunnel.
The tech then told me to go find my room in Module B Room 1. As I had never been here before, I didn't know where that was. I passed a desk and ask a girl there for direction. She point to the room. Later, she came to the room and asked for my paperwork because I didn't turn it in to her on the way.
Again, I am new to the office and their procedures so how was I to know?
I waited in the exam room. Dr. Tippets came in to see me after an hour and 10 minutes from my original appointment.
He was nice and professional. He listened to my complaint. He agreed with the carpal tunnel diagnosis and agreed to give me wrist steroid injections.
I had seen another orthopedic who refused any treatment because of my pregnancy.
I have not found a "hand" specialist in the area. I am grateful that Dr. Tippets agreed to treat me.
I give this office a three star rating because I am satisfied with Dr. Tippets and the treatment. I am dissappointed with the office staff.
I feel an hour wait is too excessive especially when they are the ones in charge of making appointments with patients. This is not a walk in clinic. You have to have an appointment. Secondly, there was no escort of where to go or who to see.. simply
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