I went to Ash Marie with fine hair and a cut that was causing me lots of styling problems. She not…read moreonly fixed the problems, she explained everything along the way and helped me understand what was making it so hard to style my hair. Ash gave me a precision cut, which is essential for fine hair. My hair looks fuller and exactly how I'd hoped. It was a great experience all around. I'll definitely be back for my next cut.

I had my first appointment at Sugar Land Hair Bar for a haircut today with Ash Marie. I was greeted…read moreby another stylist when I walked in and she let me know where I could sit and wait for Ash. Once Ash was ready she introduced herself and showed me her station where I could put my purse. I then followed her to the hair wash station. Once done with my hair wash I went back to her station where we discussed what I was wanting for this haircut. She was very friendly and listened to what I was wanting and looked at my inspo pictures. She was very communicative and was letting me know what she was doing to my hair as she was cutting it. We chatted throughout the duration of my haircut. Once done she took pictures of my hair. I paid for my haircut and that was it. I was done in about a an hour. Ash did a phenomenal job with my hair! I'm super happy and highly recommend Ash!

I really enjoyed my time with Angela and Lee. They didn't have an easy task with removing the…read moreorange hue from my hair, addressing my grey roots and adding highlights/lowlights. They spent a considerable amount of time making sure it was perfect and healthy. The butterfly cut I got was great too! 10/10 service and hair color.

excellent service! donated my hair and i love my hair cut! Amy was very nice and grateful that i…read morewas donating my hair. this place was very close to my shop. Olah Automotive! i will come here to get my hair cut from now on!

They originally did not have any appointments for my requested date which was fine since I…read morecontacted them last minute, but they were able to squeeze me in since I was just passing through and leaving town in a couple days. I got there a few mins before my appointment and Helen was a little late but her process and service made up for it. I previously had 3-4 curl perms at my normal salon but I was looking to straighten my hair back and get a trim. I got the keratin express treatment. I had a wash and cut, along with the treatment and my hair came out amazing. Helen was very meticulous and took her time with my cut, blow dry, and straightening. I have never been more satisfied with a haircut from a salon. I was told to wash my hair in 3 days and blow dry. When I washed my hair, it still came out a bit wavy from my old curl perm and I didn't have a blow dryer to straighten as I'm in the middle of moving but my hair has looked and felt healthier than ever which is more important to me. I will definitely be going back to Helen whenever I visit family in the area.

EDITED from 1 to 4 stars: The owner, Mrs. Julia, personally…read morecalled to apologize and refunded me $30 to help rectify the situation. I was informed that the hairdressers are contracted out. Therefore, I would recommend going over pricing before sitting in a chair so you're not surprised when it's time to pay for services. I really appreciate Mrs. Julia's sincerity and customer service. ------------------- I went to this salon based off of reviews and service prices listed online. The establishment was nice and clean on the inside, there were only two hairdressers working with the rest of the chairs sitting empty. The original hairdresser I had booked with had a migraine and called out, so I was rescheduled with Helen. She cut my both children's hair. Both of my girls had trims only - maybe an inch a piece on dry, clean hair. That's it. No wash, no dry, no curl or style. Just trims. Based off the pricing online, I was expecting to pay maybe $20 per child (online said kids cuts are $13 and up). They charged me $100! For two trims! When I asked the front desk receptionist about the high prices, she verified with me that they had not received any additional services that would make the price increase that much, stated that she didn't believe the website had been updated in a while & that basically the hairdresser set those prices and there was nothing she could do about it. She was sweet and kept apologizing but I highly recommend you take your business elsewhere. The prices are outrageous and it's basically a "well, that's just how it is" attitude. I expect more out of a Sugar Land business. Very disappointed.

Elle is amazingggggg! She's comfortable to be around , great at colors, specialty cuts, blowouts,…read moreeverything! So worth it:)))

Went to Stephanie Solano, gave a picture of how I wanted it. I had been growing my hair for 7 years…read moreand I was afraid to cut it and I told her. I wanted just a little off. She cut off most of my hair. For no reason. It's so awful I can't wear my hair down at all. Then made me pay for it at the end, when she knew she messed up. I had to call later and complain, and the owners would not call or speak to me directly. It will take me years to grow my hair back and has completely derailed my plans.

Excellent service and splendid conversation. Very nice and clean salon. Highly recommend to anyone!read more

Requested a look and provided a sample photo. (Instead attached photos show what I got) Initially…read moreLexi did say "let's look at the highlights and if you're not happy, we can tone them down." Not once did she say that my photo was Out of reach. NevI told her I want highlights noticeable for sure. Then Lexi stated "oh absolutely you're gonna definitely see that pop ."Once shampooed, blow dried, it was immediately obvious that my hair was not going to look even slightly close to the photo. Cora and Lexi insisted that it was beautiful, stunning, perfect, etc. etc.. L'Oreal asked what's going on. I explained the look is too dark and did not look like the photo at all. Then I noticed copper mark stain on my hair, Cora said "oh that's an easy fix" and Lexi mixed some color and try to bring the copper stain on my hair down. The owner, L'Oreal also tried to tell me that the orange /copper stain was natural. The mark was not natural. There was a hiccup somewhere in the process, but Lexi did not take ownership. At the end of the day, I wanted my hair repaired. I wanted highlights something at least slightly close to the photo I showed them. The day of my appointment, was going on three hours and I was rushed to pay my invoice and close out my tab before the services were complete. I thought that was odd, I had never done this in the past. It was very unprofessional, but in good faith I paid a total of $358.24 plus a $75 tip which was 20% of the total. Once Lexi completed my hair, she was frustrated because I felt it was still too dark and stated "I don't think you know what you want." Next morning when I woke up, I knew it was still too dark and if it was going to lighten it should've already in a day or two. So I called about 10 in the morning and spoke to the receptionist. I explained my situation and she immediately accommodate me with another appointment at 3:30 with Kat since Lexi was not scheduled to be there on Wednesday. Well when I came in Kat asked what was wrong and I was very specific as to what had happened step-by-step the day before. She gave me the impression that she understood the assignment and continued her best to correct the issue. She even went as far as doing a test foil to see just how light my hair would lighten without damage. Once that was completed, L'Oreal came out and this whole session begin. L'Oreal questioned everything that her stylist was doing and asked me to move to a different station because someone else was going to take care of me. This third stylist, I believe her name was Ashley had no idea what was actually happening. Ashley was very soft spoken, professional, demonstrated empathy throughout our whole interaction. Ashley asked me to please show her the initial photo that I had presented yesterday. I showed it to her and she explained what the necessary process would be. L'Oréal once again comes out gives Ashley a liability contract for me to sign and another invoice for an additional $300+ to correct their mistake. Please keep in mind. I had already paid the day before a total of $358.24 plus a $75 tip. This included $160 for the partial highlight, Gloss $55 which I never approved. Upon my arrival, the day of my appointment Lexi briefly mentioned a gloss and asked if I had ever had that procedure done. I clearly stated no and don't need it because 90%!of the time I wear my hair curly. No more was said about the gloss until I saw $55.00 on my invoice. I also paid $100 for women's haircut and you will see my hair before and after that does not look like $100 haircut to me. I also saw another charge that was labeled Vish for $43.24. From what I have observed, they have lots of good ratings although it's those rare few that are dismissed and are unnoticed . Please take note and be aware... Every appointment should be explained in detail as to what your expectations are, and by the stall is what is possible on their part. Additional services/product charges should be mentioned and explained before the service. A stylist time is valuable and so is yours just as valuable you are paying them for their time to do the service. Don't ever let anyone rush you and especially to pay and close out your tab before the process is complete I refused to sign the liability documents or pay the additional invoice. I never asked for a refund for my initial appointment. I was just hoping that the business would have taken accountability and make it right. The integrity of this business was definitely tested on July 15, 2025. L'Oreal (owner) do better

Good place if you want affordable, routine, and straightfoward haircut. I wouldn't go here for…read moreanything special or for quality experience. Just like any typical vietnamese salon, they're quick and accept walk ins. Since it was my first time I called to make an appointment but they told me to just come in. I got there and was seen right away on a sunday afternoon. The salon was hot and stuffy and they actually left the door open to let air in I guess. It was kind of disorganized and dirty but keep in mind you get what you pay for. Some of the hairbrushes still had hair from previous clients. I came in for a simple women's haircut with layers. My hairdresser blowdried and styled my hair at the end even though I didn't ask for it. Kind of have mixed feelings about it since it was an extra service and I didn't stop her, but was disappointed she did not use any product or heat protection to my hair before doing so. It was 25 dollars total. They take cash, credit, and zelle. Service was fast. I got what I wanted. Overall, it's not bad. Just wish it was cleaner.

Horrible, my senior citizen mom went to get highlights and all they did was bleach her hair. They…read moredidn't fix it and she still paid. Horrible taking money from elderly she's 84yrs old. It's her great nieces bday tomorrow and my mom is sad and crying because this lady messed her hair up !!

I scheduled a consultation with Trung Nuguyen at the Black…read moreTulip Salon. The shop was pleasant, calm and serene. He was very knowledgeable about my hair texture/color. He was able to come up with a plan to correct my, self hair dye disaster. On the day of the appointment, he was very meticulous and explained the plan of action. I will be forever grateful for his knowledge and expertise. I came in with a hair mess and left with a beautiful color and hair style. I recommend Trung for your hair coloring and styling care.

Trung is such an incredibly talented artist. Throughout the years, every vision I had and every…read morevision he had he made it come true. I always trust my hair with him 100%, no questions asked. His studio is always comfy, welcoming, clean and professional. Highly recommended! Pictures speak louder than words

So glad I found Salon Emvee. Marivic really took her time with my past-the-waist hair. I got a…read morehaircut and balayage, and she paid attention to my specific preferences (length and color) and gave me exactly what I asked for. After leaving her salon and continuing with my errands, I got a number of compliments from strangers (and I haven't had a compliment about my hair in years). Thanks for making my hair look so good, Marivic!

AHHH I cannot express how grateful I am to have found this salon. She is super talented, kind, and…read morepatient. The salon itself is very clean and cute. I was honestly very nervous about doing my hair for the first time, but she definitely listens to your needs and executes the job well. I got a balayage and it came out absolutely AMAZING. I got a hair cut too, and she did a great job doing the layers. Definitely going backkkk

I've been coming to this salon since they opened and have always left happy and overly satisfied!…read moreThe quality of products they use, as well as their knowledge are top notch! They listen to what you want, work with you if you tell them your budget, and the atmosphere is always relaxing! Cannot say enough good things about my favorite salon!

Went in to get a consult, everything on their end looked great as far as my hair lifting, quoted us…read morefor 3 hours of work- so we (my friend and I) scheduled an appointment. Came in for the appointment for a balayage, super anxious because this is my hair and it's really important to me that it's done the way I want. I showed multiple inspo pictures and my stylist went to work. To make a long story short, the bleach was left in my head for about 2.5 hours, which obviously left my healthy hair completely fried and over processed. (It would make sense to drag this process out when you're charging a hourly rate) She toned it to an awful grey color that was so ick I felt so embarrassed. The roots were BEYOND streaky. I didn't realize the extent of the damage until I washed my hair for the first time at home.... I was traumatized. It was bristly, falling off, and so matted to the point I couldn't brush my hair. Not what you want to see after paying a fortune at the "best salon in Richmond." Oh and my friends hair? She requested a deep cowboy red- came out with BRIGHT, hot cheeto orange hair. I was I was kidding. I called and emailed the salon to see what they were going to do to rectify this horrible experience and have yet to email or call back, this was over a week ago. I have since seen a different stylist who is working SO hard to get my hair back to its natural condition and to the color I originally asked for but as expected it's getting so costly. And I had to cut over 3 inches off my hair to remove the knots and it only helped like 5% since I've worked so hard growing my hair out after having 2 babies. The 3 hour hair time they quoted turned into over 5 hours at $125/hour. Spending that kind of money you'd expect to firstly get what you asked for- which if you claim to be a professional shouldn't be that hard and 2. at least get a call back from an owner regarding this matter. Well, needless to say I and a lot of people I'm associated with will NEVER go back here. They are extremely unprofessional, lack respect for their customers, and clearly only care about the money. Save your money and go elsewhere. There's a way better salon that facilitates anything you could need literally across the street!!! Rumor has is a lot of their staff left to go work there anyway.

I had one of those rare unusual experiences here. In short, not good experience with my stylist but…read morea very good customer service experience from the management and everyone else whom I encountered with. Long story! I may not return to my stylist however out of respect I wouldn't disclose my stylist name. I went in there for a consult with my frizzy hair and also wanted to do root touch up. I have had highlights from before. During my consultation, I was suggested by my stylist to do a hair keratin treatment. And she/he dint really talk about the root touch up, which was fine to me too. On my hair service day, when my root touch up was about to start, she/he asked me if I want to keep my highlights. I said yah, would like to keep my highlights. She/he also said that since some of my grey roots were longer more than about an inch, I'd be charged for a single process color $95 instead of root touch up $75. I gave my okay to that. Then work got started and all of my services were completed. Next day, I noticed several grey hairs still. I called up with my concern on the following business day. I was asked to come in so that my stylist can have a look. I went in there greeted my stylist asked how are you doing. She/he responded in a rude tone. Then after I addressed my concern, she/he went on raising her/his voice incrementally blaming me that I wanted to keep my highlights and that my greys were too long. I have to mention that I had been calm all throughout. For me it was not a big deal, it was just a minor error, which can be corrected easily. I dint go there to complain or scream at anyone, just wanted to see if that can be corrected. She/he made a huge deal out of it. She/he made me feel like it was my mistake that I had a complicated hair service request. Well, I'd say any professional's potential is tested on how one copes to new challenges. However, shout out to Teresa at customer service for the way she handled the situation. She was there to witness. She said that she'd let her manage know and gave me a form to fill up. Meanwhile, my stylist stormed out of the salon. Teresa was so empathetic! She dint assure me anything just said that she'd follow up with her manager. But, had been so compassionate throughout. It was a challenging situation for her too. She reacted so well at the situation, without taking anyones side. To me, unlike my stylist, she really thrived at her challenge! Following day, I got a call from their manager and she was really very nice as well! She set me up an appointment with another stylist to see what they can do. My second stylist tried to fix it as much as she could, which is all I wanted. Too much of unnecessary drama by my stylist. It'd have been solved right there, all she/he needed to do was tell me how you can help and if not explain to me what repercussions it may have to my hair. For the whole trauma that I had to go through, I'd have given a 1 star. However, for everyone else and everything else at this place I'd have to give a 4 star.

Zena Salon-everyone there is customer service oriented, professional but friendly too!…read moreThe salon is located in an upbeat neighborhood, close to shopping and restaurants. The decor is aesthetically pleasing with functionality and good lighting. Also, last but not least, the salon is impeccably clean and neat good background sounds playing too! U should check it out!