We signed on with Amanda a couple of years ago, and initially everything was going very well. We…read morewere happy with the service and felt confident having her handle our insurance needs. Unfortunately, our experience in 2025 and 2026 has been extremely disappointing. We have needed assistance with servicing our policy and obtaining important documentation, and it has often felt like a wild goose chase just trying to determine how to reach her. Phone numbers and email addresses have been difficult to find or no longer appear to work, and we have never received updates regarding changes to her business contact information or how best to reach her- it has been nearly impossible to get in contact with Amanda, and even more difficult to receive a response. We genuinely hope everything is okay with her, but as clients, the lack of communication and accessibility has been incredibly frustrating. We are very disappointed because we were initially happy with her services, but unfortunately, we are now at the point of considering whether we need to find someone more responsive to handle our insurance needs.

The California insurance market is very chaotic and it is extremely difficult to find home…read moreinsurance. We had months of frustrations with other agents that could not come through. I am glad that our mortgage broker recommended Amanda. She came through for us with a CA FAIR and a Mercury plan that met all our needs. Amanda has excellent communication and customer service skills.

Great experience! Was a difficult property to insure and Marc and team did an amazing jobread more

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

Brandon is wonderful. I needed a Rental Property Insurance policy for a home I am renting out. I…read morewas recommended to Brandon from another insurance agent because their carrier is currently not writing policies in CA. Brandon went above and beyond to help me find the right carrier. He was gracious with his time and any questions I have. A man of high character. Highly recommended.

Where do I start. I worked with Natalie Gale and due to her lackadaisical approach my closing has…read morebeen delayed. Spoke to her a good two weeks ahead of a quick closing date, September 9th. It is now September 13th late afternoon. Luckily my lender told me that the underwriters were delaying closing because the insurance Natalie found is not compatible with the lender. You would think this would've been caught by experts in insurance. I had to cancel and work with another home insurance broker. Cancellation of my annual premium with Natalie will take a month. Highly recommend going with other brokers in the region like directly with State Farm. Quoted and signed in 2 hours and they made sure the insurance would work with my specific lender..

Andrew and Jonny are amazing and easy to work with. Thank you guys for another year of insurance…read moreand coverage!

A great office for all of your insurance requirements. Best in the entire state, bar none!!read more

I've been working with Cortie's office for several years. I find State Farm products to be…read morecompetitively priced. Yet, low cost is just part of the equation when it comes to value. The service I receive is impeccable. I really like having a knowledgeable local agent. It is so important when dealing with insurance. There are many levels of coverage and details the must not be overlooked. I get clear explanation of the coverage and great recommendations on how to create the best insurance package for my dollar. I highly recommend Cortie and his staff. I am sure you will not be disappointed. They really do go the extra mile. That is hard to find today. For my dollar the best insurance person, bar none, to deal with.

I've been with Cortie Dove for over a decade. Today Wendy went above and beyond in helping me…read morechange my insurance. I had to have details changed 3 times and Wendy was such a trooper and kind. She gladly helped me with the changes and was on it. In highly recommend this insurance office.

I've known Steve Sellin for 15+ years, and I can say without hesitation that he's the real deal…read more He's one of those rare, old-school guys--in the best possible way--who values honesty, fairness, and doing right by his clients. If you're looking for an insurance agent who actually cares and treats you like a person instead of a policy number, Steve is your guy. He's dependable, straightforward, and someone you can trust. I wouldn't hesitate to recommend him to anyone in Ramona or beyond. Great guy, great agent.

Awful awful man. No technology. No ability to pay online. Canceled service with this man and he…read moresent me to collections. Avoid him like the plague.

I just bought a house in Ramona & needed homeowners insurance. I was getting quotes from companies…read morefor thousands of dollars due to the high fire area and saying I needed the CA Fair Plan. I was referred to Mike by another friend who lives here & he saved me THOUSANDS! And got it done within 20 min! I work in sales so I know how important customer service is & Mike exceeded my expectations! Thank you so much Mike- I am forever grateful & will continue to refer everyone I know to you! 5 Stars Britt Blaesing Cabrillo Mortgage & Realty DRE# 02019903 NMLS# 1770415

Few business people own and operate everything in their business, Mike does. He is on it and knows…read morewhat he offers and offers it well. Prices are best I found. As a sole proprietor myself I recognize the need to not only get, but offer the direct hassle free service. I suggest he is best choice ' see for yourself.. Thank you Mike "we are all in this together" Greg Chick, DBA Ramona's Plumber

WOW. I do not have words to summarize how beyond helpful he was!!! He went above and beyond to save…read moreme every little dime that he could and tried to avoid me having to do unneeded/expensive work. I have been fighting a month+ long battle with my flood insurance agency and former agent. Everyone was doing behind the curtains stuff and never helped/even told me what was going on. He sat down with me and explained EVERYTHING to me and helped me understand what my former agent did wrong. He helped me organize my current insurance (not even through farmers) and helped me set up how to switch that over to farmers. In addition, he also saved me a tremendous amount of money by giving me names for land surveyors to do my elevation certificate. Seriously can't thank him enough for listening to my hell of a situation and really helping me understand what went wrong. He DEFINITELY knows his stuff! I would HIGHLY recommend him! Office staff was extremely nice too.

as a life and health insurance agent, you are the most incompetent, agency of farmers I have ever…read moredealt with regarding my fire and liability insurance. Twice now my policies have been cancelled for non payment even though I've had auto pay. And there's never been any communication with your office when there's a problem a recent notice on 8/6 was about cancellation on 7/38, when for some reason the policy didn't get paid... idiot agency and people

I don't normally leave negative reviews, but this one is years in the making. I got my Allstate…read morepolicies (home, auto and umbrella) with the Brook Daley agency in town in 2018 or earlier when another carrier pulled out of CA. At first, they were super responsive and helpful, but since 2020, it has gone downhill. I purchased a new home in 2020 in El Cajon. The delay in creating a new homeowners policy almost held up my closing. Since that time, every change to my auto policy has been met with dread. While there is a long list of things to mention, the most recent is that I placed a milage update to my policy in early April that has still not been processed ($400/yr savings). I have been advised it is in process, but does it really take over 2 months to complete? It also took 10 days to get a quote on a new car (after 3 emails and 2 phone calls). It has now been 12 days since the new car was purchased (and 3 emails) and it is still not covered. I called last Friday to speak with Brook Daly directly. I was advised he does not take customer calls. I demanded a call, but have not heard from him. I spend over $10,000/annually for my policies and expect that thing will be handled timely and correctly. I also expect that the Agent in charge is available for issues and to speak with customers at their request. Save yourself the hassle and use another Allstate agency if you want their coverage. I just switched to an agent in El Cajon since it is obvious my business is not valued here.

Been using Allstate for awhile, and this office has saved me time and money. My business is always…read morehandled promptly, and efficiently, with little to no hold time. They saved me so much that I actually upped my coverage while still paying less than what other companies offered. I recommend them to all my friends.