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    Steve Sellin Insurance

    3.7 (3 reviews)
    Closed 7:00 am - 4:00 pm

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    Allstate Insurance: Brook Daly - Allstate Insurance

    Allstate Insurance: Brook Daly

    (3 reviews)

    I don't normally leave negative reviews, but this one is years in the making. I got my Allstate…read morepolicies (home, auto and umbrella) with the Brook Daley agency in town in 2018 or earlier when another carrier pulled out of CA. At first, they were super responsive and helpful, but since 2020, it has gone downhill. I purchased a new home in 2020 in El Cajon. The delay in creating a new homeowners policy almost held up my closing. Since that time, every change to my auto policy has been met with dread. While there is a long list of things to mention, the most recent is that I placed a milage update to my policy in early April that has still not been processed ($400/yr savings). I have been advised it is in process, but does it really take over 2 months to complete? It also took 10 days to get a quote on a new car (after 3 emails and 2 phone calls). It has now been 12 days since the new car was purchased (and 3 emails) and it is still not covered. I called last Friday to speak with Brook Daly directly. I was advised he does not take customer calls. I demanded a call, but have not heard from him. I spend over $10,000/annually for my policies and expect that thing will be handled timely and correctly. I also expect that the Agent in charge is available for issues and to speak with customers at their request. Save yourself the hassle and use another Allstate agency if you want their coverage. I just switched to an agent in El Cajon since it is obvious my business is not valued here.

    Been using Allstate for awhile, and this office has saved me time and money. My business is always…read morehandled promptly, and efficiently, with little to no hold time. They saved me so much that I actually upped my coverage while still paying less than what other companies offered. I recommend them to all my friends.

    Steve Sellin Insurance - insurance - Updated May 2026

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