Although they will be out of business in a few days, just wanted to say that yet again, my…read morestatement that "customer service is dead" was proven yet again. Everything is all smiles and helpfulness until they have your money. I was supposed to have delivery the next day - store mgr. called to tell me it wasn't happening, and because I wasn't sitting around staring at my phone, and she didn't leave a voicemail (?), I didn't find out until late afternoon - after I stayed home all day. That was Friday - she said Monday for sure. Monday I waited all day - the driver called at 5pm - truck broke down - but I would be first on Tuesday. I called the driver at 6pm on Tuesday - he had no helper to deliver my fridge. I insisted he come NOW and I would call my neighbor to help. No wonder they're out of biz.

Not a great selection of items. People were friendly that worked there, but not worth the priceread more

I called about my Whirlpool front loading dryer which stopped drying with various symptoms. I…read moretalked to Nate who listened patiently to my description of my situation and shared some initial thoughts as to the cause of the issue. Already a good customer service experience so far and this was before the actual visit! Thankfully Nate was available to come by the same day and identified a related issue causing the problem. I appreciated his willingness to troubleshoot, help me resolve the issue, and also take care of a few adjacent matters along the way to ensure my dryer could perform as well as possible. I will definitely call again for my appliance repair needs!

He diagnosed my problem right away. He recommended using enzyme tablets & kindly texted me…read moreinstructions on when to place the tablets & also pulled it up on Amazon on my phone so I ordered the correct tablets. Very thorough and professional. Will use him again for sure when I need other home appliances serviced.

Daniel did great job. But they are way over priced.278.99 to replace 30.00 part. Responded next…read moreday. Repairman very professional. Price way to much.

Jim was very quick and very professional. He replaced a drain pump on my washing machine. Fair…read moreprice. I will use him again. He was able to come out the next day and got it taken care of quickly. I believe the other review was calling the wrong number, because the number either fine.

Over the last two years, we have purchased an LG dishwasher and a refrigerator from Jon at Home…read moreAppliance and the experience both times was fantastic. The showroom at the Avon location can be overwhelming at first, with the vast selection of brands ranging from ultra high end that you've probably never heard of, to normal everyday brands you've seen at the big box stores, but once you've been in the store a few times, it'll feel like home. Their kitchen displays are so nicely done and really give you a good feel for how an appliance could look in your home. Their prices are in the same range as what you'll find at big box retailers and they seem to be on top of their price adjustments when they have big holiday sales. We compared pricing on the dishwasher and fridge and what we paid was identical to Best Buy's sale prices and better than Home Depot and Lowe's! I always feel better supporting a local business than a big corporation. Our salesman, Jon made shopping here very enjoyable. He is very nice and knowledgeable about the appliance industry and can tell you which brands and models will suit your particular needs...smart features, sizing, budget, warranty repairs...Jon knows his stuff! There's absolutely no pressure to buy when you work with Jon, so take your time and do your research and he'll be happy to help you when you're ready to make the purchase. I wish more salesmen were like him! Be sure to follow Home Appliance on social media for special tasting events where you can try food made fresh in their kitchen! Definitely put this place on your list of you're shopping for new appliances!

We had great difficulty in having our 8 month old Whirlpool washing machine serviced. First…read moretechnician stated many main parts needed replacement. He came back two weeks later, after canceling us at least once, and he decided only one part needed to be replaced. Washing machine worked for one load and was again broken. After another week or two, Whirlpool sent out a different service repair company technician who fixed the washing machine within 15 minutes. We also purchased Epic Protect 5 year extended insurance when we bought the washing machine. According to the insurance, we are entitled to $50 for laundromat services. We have called and emailed epic protect multiple times and have not received any response. We also sent an email twice to our sales rep at home appliance regarding the insurance and asking for assistance, and have received no response from him. We have been happy with home appliance in the past, but obviously things are different now.

In early February, my three-year-old Bosch 800 series threw the E15 error code -- showing a leak…read moresomewhere with water puddling in the base of the dishwasher. Called Mr. Appliance. They were very friendly and came out to fix it on Feb 12. They fixed it ($179), and it lasted a week before it threw the same error code again. They came out and looked at it again, and recommended a part with a bigger fix, so we said OK, and we ordered it. On their third trip to our place they came out Feb 24 and installed that new part ($505). That fix worked, and the tech was very friendly, but a week later it threw yet again the E15 error code. I called their office in frustration and three days later they still hadn't called me back. So I called in again and they promised to come out and make it right. After another few days' wait, they came out again on March 10, looked at it, fixed it up, and that fixe lasted, yep, about a week. They came back on March 24 and recommended another fix (only a $30 part this time), and they installed it on March 28. This time I was assured it was fixed for real, and it seemed like it was running fine just like every other time the tech was here. But yep, the dreaded E15 error code came again three days later on March 31. So we've been eating off paper plates on and off for six weeks, Mr. Appliance has come to my house six times, made four repairs, at a cost of over $700, and my dishwasher is still broken. The tech is super friendly and seems knowledgeable, but he certainly hasn't actually fixed my dishwasher. They don't seem to have anyone else to send to fix it. Their management takes a few days to call you back even when you're obviously dissatisfied, and their only solution to make it right is to send their people back to repeat the same attempt. So if you've got an easy job, maybe Mr. Appliance will be the right fit for you. But if you've got a tricky job I can't recommend Mr. Appliance, while their techs are friendly you may find yourself wasting six weeks of effort and hundreds of dollars and yet have to replace your dishwasher anyways.

Your technician replaced the compressor on my Thermador wine cooler after diagnosing it as the…read morecause of the cooling issue. However, a little over a month later, the unit stopped cooling again. During the follow-up visit, the same technician identified severe corrosion on the heat exchanger and a refrigerant leak. Thermador later confirmed that the unit is not repairable, and I was forced to purchase a replacement out of pocket at a discounted price (which is currently backordered). I want to express my concern that this corrosion and leakage likely did not develop within such a short period of time. It seems far more probable that the corrosion was already present during the initial diagnosis and simply went unnoticed. If that is the case, the compressor replacement was only a temporary fix and did not address the root cause of the problem. I understand that I was informed that the leak is being treated as a separate issue and therefore not covered under the repair warranty. However, from my perspective, I paid for a repair which ultimately failed because the underlying problem was not identified or resolved. I sent you an email and I am still waiting for your reply almost a year later...

Like a clean home, and despise hours of cleaning - RUSH to Oreck!…read more House training a pup, and can't afford to replace stinky pee-stained carpet - RUSH to Oreck! Used Nature's Miracle, Resolve and every other enzyme cleaner "guaranteed" to work (they don't) - RUSH to Oreck! Oreck professionals and products provide effective, sustainable and valuable solutions to cleaning (even for old stains) found nowhere else. How do I know? Read my story ... Desperate and disgusted by my puppy-in-training-pee-stained carpet, I was on the verge of plunking down thousands of dollars to rip up carpeting and install hard flooring. Desperate and disgusted by my puppy-in-training-pee-stained carpet, in a last attempt to save myself thousands of dollars to rip up carpeting and install hard flooring, I bought a highly-rated brand name carpet cleaner at a big box store and lugged it home. And then my vacuum cleaner, a 10 y.o. Oreck, went kaput. Sunday afternoon. Now what - buy a brand name vacuum from a big box store? I made a phone call to the Oreck Outlet. Turns out, Oreck offers a trade-in credit - $100 - even for a 10 y.o. Oreck vacuum. Desperate and disgusted by my puppy-in-training-pee-stained carpet, I jumped in my car on a Sunday afternoon with my 10 y.o. Oreck vacuum and bags, and headed to the Oreck Outlet in Strongsville, 15 minutes from home, where I had my vacuum serviced before. Turns out, that location had closed and moved to North Olmsted, another 20 minutes away. Desperate and disgusted by my puppy-in-training-pee-stained carpet, I drove the extra distance on a Sunday afternoon. I'm glad I did. Mike, relaxed and upbeat, dismissed the fact there was less than an hour before closing when we arrived. Instead, he inquired about my top cleaning concerns and demonstrated seen-with-my-own-eyes solutions. "Why don't I know about these things?!" I demanded, after witnessing, in my experience, cleaning "miracles". He shrugged. "Oreck invests in R&D. These are proprietary products found only in our stores and nowhere else," he explained. For less than half the price of new flooring, I obtained a high-performing Miele vacuum and DRY carpet cleaner, which will sustain and preserve my existing carpet's life and flooring for years. Oh! Mike forgot a couple of small things in my order, so Christy drove midway to my home to deliver them. Kudos to Oreck for hiring the likes of Mike and Christy, who reinforce the value and integrity of your products and services. I'll never have to hire a carpet cleaner again.

So funny how I had the same EXACT experience as literally everyone who left a review: called May…read more5th in regards to my GE dishwasher not working after purchased in February 2026, this company was used from Home Depot for repairs for warranty service (which automatically puts you as the least priority on the list because they make no money on this repair). This repair company comes out diagnoses and tells me it will be two weeks when they get the board for my dishwasher. Contacted them june 6th because I heard nothing and I got a gentleman who was rude and unprofessional when I asked why I did not hear anything from them since it was supposed to be two weeks and he replies it was on back order so we will get the part delivered to us june 11th. When I then asked again why I was not contacted he replied with we have too many customers to call for each part on back order. Then I told him it was unprofessional for the customer to not hear anything in regards to the time we waited and were patient with them to not constantly call and his excuse was that the receptionist went home sick and he cannot do anything about the delay in the board. He was then advised to call and let us know there was delay in the part which would have solved the issue. The unprofessionalism is absurd, not apologizing or taking accountability makes it so much worse to deal with them. To have to wait almost two months for a dishwasher to be fixed is ridiculous. My husband looked up online the cost of the board and time in which we have to wait for the part is two weeks, so why is this company having a back order issue? My mind is blown how this company can be in business for the 75 years the man claimed they have been in business for when arguing with me when questioned on his lack of professional attitude. If I could give 0 stars for a rating I certainly would and hope no one else has to deal with this company for repairs and get this level of rudeness and disrespect.

Never showed back up to repair. Told them the new parts arrived and was told if they where the…read morewrong parts they would charge me a service call. Refrigerator has an extended warranty so I wont take the chance of an additional charge. Glad I don't need this Company for my livelihood.

They have always been accommodating when I had questions. It's hard to find people sometimes.read more

I wish I could give zero stars. What should have been a simple refrigerator purchase has turned…read moreinto three weeks of frustration, damage to my home, and an unbelievable waste of my time. Three weeks ago, Home Depot attempted to deliver our new refrigerator. The delivery team tried to force it through a doorway where it clearly would not fit, damaging our molding, scraping paint, and even putting their hands through our screen door. We now have an open damage claim as a result. Because the refrigerator was then on backorder, we had to wait another three weeks for delivery. Fast forward to today, our second scheduled delivery, and ONE delivery person showed up. Apparently, one person cannot bring the refrigerator into the house, so once again, we were left without our appliance. We have now moved our existing refrigerator TWICE to prepare for these deliveries and wasted TWO ENTIRE SATURDAYS waiting around during Home Depot's four-hour delivery windows. The solution offered? Schedule a THIRD appointment for someone to come back and bring the refrigerator inside, or reschedule the delivery altogether. And they couldn't even guarantee an exact date and time for that third appointment! For those of us who work full-time, have families, and value our weekends, this is completely unacceptable. My time is valuable, and I should not have to repeatedly rearrange my life because Home Depot cannot coordinate a basic appliance delivery. To add insult to injury, when I requested compensation for the inconvenience, I was told nothing could be done until the refrigerator was delivered and installed. Seriously? So I have to continue waiting, continue being inconvenienced, and HOPE that someone eventually offers a small discount for all of this? Two wasted Saturdays. Two failed deliveries. Damage to my home. An open claim. And STILL NO REFRIGERATOR. Home Depot needs to take accountability for its delivery process, its lack of coordination, and the complete disregard for its customers' time. At this point, a token discount isn't going to make up for the aggravation and inconvenience this experience has caused. I expected far better from a company this size. Extremely disappointed, and I would strongly caution anyone considering purchasing a major appliance from Home Depot if delivery is involved.

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

25Sep2026 Daniel came to repair coin box on washer. Disassembled washer and could not fix coin box…read more Left washer disassembled saying he would look for part. I made several calls just requesting someone to come and re assemble the washer. All I get is an AI generated bot. Telling me that he was sick. Can't someone come and reassemble my machine??