Have been going here for some time and I'm always happy with how my hair looks. No complaints whatsoever.
Unfortunately I worked with someone new who swore she knew what the "Jennifer Aniston" look entailed and she could do it "no problem". I went in with hair down to my mid back, asked for a bit of a trim, maybe an inch or two. Before I knew what was happening, this girl cut my hair about an inch above my shoulders!! Over 10" taken off. I was devastated. She butchered my hair in numerous ways right before I was set to celebrate my 10year anniversary!!
I've always been of the philosophy that hair would grow back, but this was too much. I left sobbing. My hair had been cut so short I couldn't keep it out of my eyes.
Enter Anna the savior. She calls me almost immediately to fix it. My hair was trashed, only so much she could do, but I left feeling amazing. It wasn't perfect, but she worked her magic best as she could. Didn't charge me for the appt either.
The new girl is no longer there, and there is no one I would trust more than Anna to be there for her clients. She genuinely cares.
This was one incident, and it has been resolved. Despite this single issue, I won't go to anyone else. It's a rarity to find someone like Anna who cares about her craft and clients like she does.
They are truly polite and kind. They care. Highly recommend. read more