Dr Ho and her team are very nice and it's hard to leave a bad review but after reading reviews I think now that I look back it's clear that I was pushed to get unnecessary procedures done. I was talked into adding crowns to 3 healthy teeth- to make my front smile look better before my wedding. I have since had nothing but issues with these crowns including 2 falling out and needing to be reinstalled as well as severe sensitivity in one- most likely because they got too close to my nerve when they were shaving down my tooth and was told I would need a root canal. I was told to just rinse with salt water and felt like somehow it was my fault for the constant pain i've felt in that tooth. I also had an unexplained charge to my HSA card that the office was unable to provide a receipt for. After a month of back and forth emails they weren't able to let me know what the charge was for- which is extremely concerning. I'm currently scheduled to go to another dentist to correct another crown falling out and it's been nothing but issues since I've got work done here. read more

I have to agree with most of the reviews that once you see Ann you will be pushed to get unnecessary procedures done. You will be charged with no explanation, receipts, etc. Not only that but most probably you will have to get her work revisited in another place because she doesn't pay attention to details or give a thorough care to her patients. They only know how to drain your wallet. Morale of the story, save your time and money. Don't go here!!!! read more

probably one of the worst doctors I've ever encountered in my life. I went to get my bottom 2 wisdom teeth removed. I was under half anesthesia. At some point, the anesthesia wore out and I felt chisel in my gum and I was in extreme pain. The doctor was incompetent in giving right amount/dose of anesthesia. She also took 2 half an hour break in between the surgeries, so I was under extreme pain for 2.5 hrs. The pricing was also ridiculously high compared to other places I've been outside of California. read more

They are friendly people and solved some of my problems successfully, some complicated fillings and one crown placement. However, unfortunately I have to give 1 star due to the following concerns: 1) They may overwhelm you with unneeded treatments (e.g. deep cleanings) and your insurance may deny coverage in those cases. You will have to go through a time-consuming appeal process in that case, and may end up having to pay the entire amount out of your own pocket. 2) Their Google reviews feels manipulated, one of the reviewers even discloses that they got a free Waterpik for the review. I don't believe this kind of marketing is ethical in the medical context. 3) They recommended and were about to perform a very complicated root removal procedure for my wife, which was found to be completely unnecessary by three separate dentists. She would have to go through excessive side effects, pain, and a potential insurance denial for no reason had she accepted that treatment. read more

I called because they were on my dental insurance's list of preferred providers and asked them for an estimate for a cleaning. the woman said she couldn't give me an estimate because it would depend on lots of factors like my insurance. I said what would it cost if I paid out of pocket and she again said she didn't have pricing. BIG RED FLAG read more

Dr. Ho and Kealy are very friendly, however, I have major concerns causing me to write this negative review. At my first appointment, I was told I needed a "deep clean" for early gum disease, a new filling, and potentially Invisalign, all treatments that no dentist had previously told me I needed (and I have good oral hygiene and visit the dentist regularly). I went back to Google reviews and noticed that an abnormally high number of people are told here that they need a deep clean. I sent my X-rays to a family friend who is a dentist and he told me in no uncertain terms that I didn't need a deep clean. BE CAREFUL at this location as they will very likely recommend you services you do not need and will cost you a lot of money. It feels like they are just trying to make money and don't have patient's best interests in mind. Highly disappointing and will not be going back. read more

I have been searching for a trustworthy and attentive dentist. Being a graduate student, I don't have the best insurance in the world so I have to be careful about who I see. After searching through a few commonly recommended dentists in the area, I finally found Dr. Ho. I recently went into for a consultation on a few problems that I felt needed to be addressed with my teeth. My gut told me that the previous dentist I saw was not paying attention and did not evaluate the problem properly. I was right. Dr. Ho spent almost a whole hour and a half inspecting my teeth carefully and thoroughly explaining the options that we could explore. I felt extremely confident in her ability to diagnose small problems and catch onto those that were just developing. I am all about catching a problem before it becomes catastrophic and its apparent Dr. Ho is the same. She is incredibly detailed, transparent, thorough, and constantly thinks critically as she evaluates a patient. Her warm personality and openness to engage in a productive conversation with me made me have confidence that I was receiving top-notch care for my teeth. The ladies at the front desk are incredibly helpful and patient. They answered my millions of questions and were super knowledgeable about different insurance types. I believe I found my new dentist, and I urge any Stanford students to see Dr. Ho if you care about your teeth. read more

Terrible experience. Dr Ho told both my wife and I that we needed crowns. During my procedure, she put novocaine on the wrong side of my mouth. She then smashed the crown into my mouth and caused an infection. I have since changed dentists and my new dentist tells me that I probably never needed the crown and I need root canal to fix the damange. My wife had an almost identical experience. NOT HAPPY read more

I had a dental emergency while visiting the South Bay for the week. My friend who is a pediatrician (and meticulous about her own personal healthcare) recommended Dr. Ho. The staff was super helpful and managed to squeezed me into Dr. Ho lunch schedule --- I was beyond impressed with my dental care! The office is modern and equipped with the most high tech xray machine I've ever seen. Dr. Ho reviewed my xrays with me in detail and patiently explained her diagnosis. Once she went over the course of treatment, I selected the movie I wanted to watch, put on the head phones, and she proceeded to work. It was simple, painless and I was done before I knew it. I was really impressed with Dr. Ho's thoroughness and warm bedside manner. I can tell she truly cares about the patient's dental health and only wish I had someone like her as my dentist in Los Angeles. She is fantastic! read more

Dr. Ho is really professional and I have my fillings, crown done with her and wasn't felt any pain during the process and the results are really good and keeps well. She is also very thorough during the regular check-ins. Have helped me found cavities and fixed that ASAP. She constantly gave recommendations that fit my situations. I highly recommend Dr. Ho. read more

My experience at Dr Ho's office was awesome! Dr Ho and her team are caring, helpful and informative. Dr Ho always spent time answering all my questions and thoroughly explained everything. Highly recommend to everyone! read more

Dr Ann Ho is very experienced and super nice to patients. I had done fillings, deep cleaning, and multiple other checks, and they are all great. An happy customer read more

I love my dentist! Dr Ho is the best dentist I have ever had. I look forward to my visits and having beautiful healthy clean white teeth. Dr Ho transformed my smile as if she were an artist. If you have children you must bring them here. They take amazing care of their young patients! The entire team provides the highest level of customer service at all times. The office and patient areas are all first class. Beyond Professional!!!!! read more

Had a severe tooth ache yesterday and heard these people were good wrong they are great Kind caring and reasonable pricing in s great facility I have s new dentist now Thanks Ann read more

Great dentist! I was referred by my kids' dentist to Dr. Ho. She is very gentle and knowledgeable. At my first visit, she spent more than an hour explaining my mouth condition to me by using digital x-rays and intraoral camera. It's amazing to see your own teeth on a big screen. Than, I came back for teeth cleaning and fillings. Dr. Ho always explains the procedures before she starts and, during the procedures, she is always very gentle. It was very present experience. I'll definitely recommend Dr. Ho to all my friends and family. read more

I've been coming here for almost two years and I'm so glad I found them. Every appointment I've had has been great. Scheduling is easy and convenient, reception staff is friendly and professional, and every dentist I've seen has been thorough and gone above and beyond to provide excellent care. I highly recommend them! read more

Was in Palo Alto visiting friends and ended up having to seek out a dentist due to a dental emergency. My friend recommended Dr. Ho, and all I can say is, I wish we had a dentist like her back home in Virginia! Dr. Ho was extremely skilled in her craft, after examining the tooth and reviewing the X-rays, she gave a clear explanation on what was causing the pain, offered several treatment options and recommended the best course of action. She involved the patient, me, in the decision making process and addressed my concerns and questions. We decided that the tooth had to be extracted, which was the right call, turned out there was infection underneath! The extraction process was smooth and painless, Dr Ho had such a gentle touch, and it's been a few days and I still have no pain! I'm also impressed with all the state of the arts facilities at this dental office, such as digital x- rays, and TV screen on the ceiling for watching movies while Dr. Ho was performing the work, the procedure was over before the movie finished! The staff was warm and courteous, the entire visit was so pleasant from start to finish. Palo Alto is lucky to have a dentist like Dr. Ho, if only all dentists could be like her! Go see her, switch to her, it will be the best dental decision you ever made. read more

Wow if you are looking for a great dentist who takes time and delivers a gentle touch this is the dentist for you. Dr. Ho explained my situation clearly and once I had all my work done I am feeling great. Also when given an appointment time you don't have to wait one hour to see the doctor, Dr. Ho is always on time and is very considerate of your time, how often do you find this service. If your looking for a great dentist look no further. read more

It was totally disaster for my experience! If there was zero star, I would not choose one star for them. I did basic cleaning for less than 10 minutes and spent over 30 minutes listening to their speech that how bad my teeth are. The price for basic cleaning without even fluorine is $456 and what's worse, the reimbursement from my insurance is $451 but they only gave me $401!! And the check was issued two days after my visit but it took 6 weeks from the dentist to me. They hold y money for more than a month and finally $50 was missing?! read more

for the past 6 months our family have been coming to Dr Ho and she is very thoughtful and reasonable in their diagnostic... i have gotten cavities worked on and usually there is no problem even if I feel any discomfort, I can go back and Dr Ho will take care of it... read more

I started seeing Dr. Ho because my children have been seeing her husband, Dr. Liu, for several years and their office visits are very pleasant. They share the space together at a clean office in College Terrace. I had my own dentist but never felt any connection to him. So I switched to Dr. Ho last year and am very happy so far. She is very careful, diligent and remembers things about you. She never takes short cuts so if she thinks something isn't right, she'll pause and tell you what she would recommend. Decisions are never forced. When I called the other day to ask for advice, she called me within minutes on her day off. I highly recommend her! read more

Dr. Ann Ho is the best dentist I've ever had. She took the time to very thoroughly examine my mouth, explain the intricacies of my bite, and recommend the best treatment for me. She understood that I was a student with a limited budget, and she had her staff call my insurance company for each treatment she suggested so I knew how much I would have to pay and could weigh my options properly. Her staff did a great job cleaning my teeth and she had me come back in to examine my mouth for free to ensure that my mouth was healing well. Her office accepts cardinal care and I whole-heartedly recommend her to any Stanford student. read more

Dr. Ho is nice and and the hygienist does her work well, so I was hesitant about posting this comment. At the beginning they were good and describes the teeth problems in details. But I've realized that they tend to make exaggerations and do too much marketing and sales to you instead of truly caring about your teeth; at least their attitudes don't make me feel that way. They refer you to their orthodontist and describe how good your teeth are gonna be after braces; however, if there are brace issues or concerns about overall teeth conditions during ortho, neither of the dentists would like to clearly tell you the advantages and disadvantages of braces, the changes in teeth and gum that you should expect during ortho, or the reasons why they chose such ortho treatment plan considering the current teeth conditions; so the asymmetric information make you feel like confused and like an uneducated guinea pig. I won't recommend their team and will recommend consulting with more dentists before making decisions. read more