I purchased an almost $2,000.00 shower door and had Ankeny Glass install it. It showed up with a scratch near one side. I showed the installer how to turn the glass around and upside down to hide the defect instead of waiting for a new panel. It is almost one year old and leaks in a corner of the shower. I called them and it was like they wanted me to beg them to come out and fix it. After about 5 minutes on the phone and listening to the sales person ask me to ask her again to send someone out to fix it, I replied each time, I'm not going to beg you to fix it, you can fix it or not. If you don't, I guess I'll fix it. Literally 3 times I said i won't beg you to fix it, she said, I don't want to be talked to that way, I replied, then tell me you're going to send someone out to fix it, she replied once again, do you want me to send someone out to fix it? Ugghh, Sometimes it's just easier to accept that customer service is dead and just fix the dang thing myself. read more