My daughter and I bought her Sweetheart Ball gown here. It's a beautiful dress, but we were misled…read moreby the owner/manager during the process. First, she told us that the dress was "one of a kind; we've never sold it before, and no one else will have one like it, and it just arrived yesterday." She even got it out of the back to support this statement. However, after we'd made the (non-refundable) purchase, my daughter's friend sent her a picture of herself in the exact same dress, three weeks beforehand. Hmmm. Since Heat Ball gowns are required to be unique, part of our decision was based on her statement, which turned out to not be true at all. In addition, we were told that all dresses that had been on the rack for more than 2 weeks were 30% off. Obviously, since this one had "just arrived," it would not be part of the sale. But after learning that her friend had actually tried on this very dress three weeks earlier, we realized we should've received that quite substantial discount, but did not. As we were trying to decide whether or not to purchase the dress, I told the owner/manager that we'd like to step out for a minute and get a snack and discuss. She said, oh no; we're closing in 2 minutes. We foolishly let this rush us into an immediate purchase, then later checked the store hours and learned that they were scheduled to be open for another hour. And finally, when we were deciding whether to purchase this dress over another much less expensive alternative, the owner told us that this one would end up being far less expensive once alterations were made. This couldn't have been further from the truth, and my alterations professional couldn't stress enough how complicated an alteration this dress proved to be due to its fabric, pattern, and overall style. She gave us a discount, saying she felt bad for us being misled by The Royal We and having already paid so much for the gown.

I have been shopping for formals for my daughter most of her life. We have had good experiences and…read morebad experiences. I will say that Hannah and her staff are absolutely the best. They make every girl feel as they are the most important person in the room and the customer service is phenomenal. We just left with dress #2 & #3 from this place and I cannot imagine having a better experience. They are top notch to us!

I went in on recommendation from The Crown Hallmark Store nearby after I mentioned needing a watch…read morebattery. I left Cecil's with my watch battery installed and a ring cleaned by one of the employees. I felt like I had made new friends while I was there. Employees were so nice! I'm not from the area but will definitely go back when I have a chance! Highly recommend this beautiful store!!

I have been shopping with Cecil's for more than 20 years. The staff is knowledgeable and absolutely…read moreno pressure sales from them. Whether I'm having my rings cleaned or I'm in the market for a big purchase, I'm always treated the same. Plus they carry some of my favorite lines!

Sage Boutique is such a gem! They have an incredible eye for fashion -- every piece in the store…read morefeels handpicked with style and quality in mind. I love the mix of brands they carry; there's always something fresh, on-trend, and at really reasonable prices. The staff is what truly makes the experience special though -- they're so welcoming, helpful, and genuinely make you feel like a friend, not just a customer. One of my favorite places to shop!

The manager was pleasant. She got the dressing room started for my mom. She greeted us and other…read morecustomers as they entered as well. Customer service is everything, and it's hard to find stores where they greet you when they come in. I believe my mother always has pleasant experiences here. Shopping is a breeze and the extra 40 % off was a plus. She walked around the counter to hand my mother the bag and thanked her by name.

Everything from The selection to the choices to the sizing…read moreto the customer service. They are great in every way.

Love my ring, custom made just for me and have never seen anything like it thanks to you guys!read more

They were the worst. I took in several items. A gucci watch to get a battery and a link. After I…read morecalled 2 weeks later. They could not fix it. Also tried to charge 50.00 for the earings backs. Overcharges and poor service

Staff was very professional and attentive. Listened to what I wanted and was able to complete the…read morerepair to my ring timely. My ring looked new again.

We made a special trip to come look and try on dresses for my daughter's Sophomore Hoco as we…read moretraveled back from our vacation in the south. My daughter picked & tried on 3 homecoming dresses while the owners effortlessly zipped her in and taught her how to adjust in each dress like real Fairy Godmothers. I mentioned to them we may peek at prom dresses too. We are 6 hours from home and we know she is going to prom. They let her pull dresses to her hearts content- so incredibly accommodating. We "ooohhed" and "ahhed" while the owner taught me to take pictures at a certain angle to see the whole gown in one picture in her mirrors: brilliant. We gushed over THE dresses. I have no idea where we go from here for her Junior Senior prom dress wise... this experience was absolutely everything I prayed for and looked forward to when I learned I was pregnant with her. She tried on at least 15 dresses. Truly the most encouraging, personal, lovely, and wonderful experience. We will be driving back every summer for her dresses for the next 2 years. What a gift this was to find! I cannot wait to see what they have in there next year!

My daughter was so excited when she tried on the first dress she picked out. The staff is very easy…read moregoing and skilled in what they do. They took time to answer any question or concern we had. They even offered to the dress the very same day. So we would be allowed to take with us. Definitely will return and highly recommend to anyone looking for any occasion. Thank you all so much.

Friendly people! Nice merchandise! They always have different items from, jewelry, purses,…read moreearrings, baby and kids clothes and books and things, to some plus size.