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Lake City, MI

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Anglers Access

5.0 (1 review)

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18 years ago

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Spicer's Boat City - Seadoo Switch

Spicer's Boat City

1.9(61 reviews)
24.5 mi

First visit July 6: we took our spark jet ski to Spicer's because it would beep and shut off. We…read morefigured it was a sensor but weren't sure. their tech spent 6 hours diagnosing a problem and had to split the haul. Said it was spark plugs. $1100. We put it in the water and the jet ski now did not beep but now would not go faster than 32 mph. Also, they lost our oil cap and had to reorder one. Second visit July 13: they took less than an hour to diagnose a throttle sensor. This was another $400 charge. We put it in the water and issue remained the same- would not go above 32 mph which typically means it isn't firing all cylinders. Third visit July 27: when we dropped it off they claimed "this is on us". They split the haul again and claimed the connector had been bent and the fix was an engine harness for $1400. We asserted that this had to have been done by their tech on visit 1 as no one has touched that since it was manufactured. They claim it was the problem all along. Picked it up on aug. 5 the haul was still split. We got it home and we bent the connector to make it tight. The jet ski has worked perfectly since then.

After our experience with Spicer's, I would not buy from them again…read more My partner and I purchased approximately $45,000 worth of brand-new equipment from them, a UTV for around $35,000 and an ATV for around $10,000. We were cash buyers and had absolutely no issue paying for what we purchased. When we made the purchase, Spicer's was using a new payment system. We provided everything they asked for, their finance department processed it, and we were told everything went through successfully. They even told us we could pick up both vehicles the next day. We had a family emergency and couldn't pick them up until the following week. When we finally did, their driver loaded both vehicles and headed toward our property with us following him. Then, without warning, their driver pulled over on the side of the highway and stopped the delivery. We were left sitting there with no real explanation, feeling like we had done something wrong or were trying to take $45,000 worth of equipment without paying for it. Eventually we learned that one of the payments hadn't processed correctly through THEIR new system. Here is what really bothered me: more than a week had passed. If there was a problem with the payment, Spicer's had plenty of time to identify it and contact us. Had we picked the vehicles up the very next day as originally planned, they presumably would have had to contact us afterward about the payment anyway, and we would have immediately taken care of it. We weren't refusing to pay. We weren't avoiding anyone. We weren't trying to get something for free. We are honest people who had just spent a significant amount of money with their business. As soon as they told us there was a problem, we said we would go directly to Huntington Bank and get a cashier's check. And that is exactly what we did. We drove to Huntington, obtained the cashier's check and physically handed it to their driver in the Huntington parking lot. The driver told the manager he had the certified check in his hand. Apparently that still wasn't good enough. The manager refused to release our vehicles until he received a picture of the check. Spicer's own driver didn't have a phone capable of sending the picture they were requiring, so once again WE were left sitting there waiting while they figured out a problem created by their own process. To make matters worse, part of the urgency apparently involved wanting their employees to get home early for the Fourth of July. I have no problem with employees getting home to their families. But don't make your internal scheduling problem the customer's problem, especially after your own payment system caused the issue in the first place. If your system makes an error, call the customer and fix it. Don't stop customers on the side of the highway with $45,000 worth of equipment behind them and make them feel like criminals when they've done absolutely nothing dishonest. We even contacted the owner afterward because we thought he should know how badly the situation was handled. Instead of feeling like our concerns were genuinely heard, we felt they were dismissed. Mistakes happen. Technology fails. Payments occasionally don't process correctly. I can understand all of that. What I can't understand is treating good customers this way when they immediately did everything asked of them to correct YOUR system's problem. We paid what we owed, immediately addressed the issue, and did exactly what we said we would do. Treat your customers with the same good faith you expect from them. We won't be purchasing from Spicer's again.

Photos
Spicer's Boat City - Spicer's Boat City

Spicer's Boat City

Spicer's Boat City
Spicer's Boat City - The Spicer's showroom has some pretty amazing toys on display--how about this 5-seater "Sombrero"?!?!

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The Spicer's showroom has some pretty amazing toys on display--how about this 5-seater "Sombrero"?!?!

Up North Boat Rentals - Boat

Up North Boat Rentals

4.0(4 reviews)
30.8 mi

Rick was wonderful, the boat was new and had blue tooth for our music. We were able to enjoy a…read morerelaxing day on gorgeous Long Lake. I can't wait to come back and rent another pontoon from them. His was a fantastic experience.

We had such high hopes for a great day on the water. We had three families and rented a very large…read morepontoon and tube for tubing. We were told to be at the landing at 10:30 for an 11 o'clock reservation. We were greeted with a man very irritated with us dropping off our coolers and bags. Apparently we were supposed to walk everything down from the parking lot. Not a problem but we were not told and there wasn't a sign. We didn't need to start our day with attitude but no big deal. The boat shows up at 11:10. We now have been waiting for 40 minutes. Kind of irritating but we are looking forward to a good day, so again, we shake it off. We take the boat out and it immediately stalls. We can not go faster than a very slow speed. We tried calling for about a half hour with no answer. We finally get someone and they say the fix to this problem, is to go sit at the sand bar for half an hour. Didn't send anyone out, they just want us to go sit. After sitting for about 1-5 to 2 hours, trying to make the best of the situation, we tried it again and it's still stalling. After calling them back again, they were angry with US. We are now arguing with them by phone and text in the middle of the lake on our fun day out. They have no solution and the only thing they offered was to take $100 off of our rental. We couldn't use the boat or the tubes and paid $600 for the day. The last thing they said, as you can see from the picture of the text, is that we need to still pay for the gas and "congratulations" on making them give us money back. They couldn't have been more petty at this point. We would have been more upset with the absurdity of them asking that, but we didn't use any gas because THE BOAT DIDN'T WORK. They ended up refunding us $225 after all that. We still paid too much but it's not worth the fight. Sometimes things happen that are unfortunate, but to be treated so terribly the entire time was just not right. To get nasty with us and not even come out to see if they could fix the boat, was unprofessional. The text message was rude and uncalled for. I would not recommend this company and certainly would never use them again.

Photos
Up North Boat Rentals - Pontoon boat

Pontoon boat

Up North Boat Rentals - Great day

Great day

Up North Boat Rentals - 16' Lund Fishing boat w 40 hp Yamaha

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16' Lund Fishing boat w 40 hp Yamaha

Anglers Access - boating - Updated October 2026

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