We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....

They were very respectful ov my home, worked efficiently and…read morevery reliable. They cleaned above and beyond with things like wiping baseboards, dusting hard‑to‑reach areas, and organizing small clutter.

From the owner: We will work hard to make your Home/Office as clean as possible without breaking your budget…read more Whether you're a large facility or a small one, you'll get high quality service, a professional staff and best of class customer service when you choose us as your provider. - Sparkling Bathrooms - Dust Free Furniture - Crystal Clear Sinks - Elimination of Cobwebs - Sanitized Kitchen Tables - Spotless Glass Surfaces - High Level of Quality Control - Deep Carpet Cleaning - Wood Floor Polishing