The nurses and doctors have been very nice…read more My mom was taken care of by Dani, who was very very sweet! She loves Star Wars and Disney and the Avengers!! The type of care my mom has experienced has been amazing!

The one PA is awful; Whaley. Do not trust her with your life. I had to walk out after waiting 2…read morehours...without even an aspirin & I'm broken, in pain. Whaley just doesn't truly care. Erik Dragos,was amazing but since he's gone I do not know what to do. This place needs better help. I'm coming back tomorrow hopefully to someone better. A male preferably since the lady is insecure & obnoxious.

I am submitting this review because my experience with the Napa laboratory has left me extremely…read moredisappointed and reluctant to return. A few Fridays ago, I left work early to complete laboratory testing ordered by my physician. Upon arrival, I was informed that one of the tests required fasting, something that had never been communicated to me by my doctor. As a result, I was unable to complete the testing and was told the laboratory could hold the orders so I could return the following Monday. On Monday, I again left work early to have the labs completed. Upon checking in, I was not greeted and simply approached the counter. The phlebotomist, Janae, instructed me to have a seat. When she reviewed the number of tests ordered, she turned to another employee and asked whether he wanted to take my blood draw. He declined. Over the next twenty minutes, I sat and observed Janae repeatedly calling out for another employee named Gloria only to be informed by a coworker that Gloria was not there. During that same period, she repeatedly asked coworkers which collection tubes should be used for my labs and sought assistance from multiple employees regarding the blood draw process. As a patient, it was difficult to feel confident when the person responsible for performing the procedure appeared to be relying heavily on others for basic guidance. At the beginning of the visit, I had informed Janae that I have a significant fear of needles and experience vasovagal responses, including fainting, during blood draws. Given that information, professionalism and reassurance were especially important. Attempting to lighten the mood after observing the situation, I smiled and jokingly asked the employee with glasses, "Are you sure you didn't want to take my blood today?" This was a lighthearted comment based on Janae's earlier question to him. Janae immediately became confrontational, stepping toward me and stating, "I know how to do my job. I know how to do my job." At that point, I no longer felt comfortable proceeding. I informed her that if she was going to respond to me with that attitude, I would leave, and I did exactly that. What concerns me most is that this interaction has left me genuinely uncomfortable returning to the Napa laboratory. I now feel compelled to travel to Vallejo or Vacaville to complete testing because I no longer have confidence in receiving professional, respectful care at this location. No patient should feel anxious about potential retaliation or apprehensive about returning for a routine medical procedure. I reported this incident the same day and left a message with Sandra, who informed me that Tammy would contact me. I followed up again the next day and was told Tammy was unavailable but would return my call. Several weeks have now passed, and I have never received any follow-up communication. The initial failure to communicate fasting requirements wasted my time and required multiple trips. The laboratory experience itself was unprofessional and unsettling. The complete lack of follow-up afterward has only reinforced the impression that patient concerns are not being taken seriously. I hope this review reaches someone willing to address both the conduct I experienced and the apparent lack of accountability that followed.

The lady who did my labwork was rough and like didnt know what she was doing.. I was on chair #3,…read moreAug 19 around noon . She poked me 4x and the last was she startled nervous as my antecubital fossa started turning green and bruised. She immediately covered it to hide her mistake. you cant poke 4x . The last I had was at the Bay Area, when she couldnt find my vein, she asked for help. Third day now and my antecubital fossa is still bruised and dark green..

Basically Good Care, Lousy phone system. The staff need to be told, however, that the Patient makes…read morethe Ultimate Health Care decision, not the Staff. They are often too busy, to listen to the Patient, and get irritated if you try to get them to listen. They get irritated if you cannot understand their Version of English. They are Good People, no doubt of that. I am OK with the medical care, dental care (huge waiting list, tho), but wondering about the quality of their Optometrists. Again, LISTEN TO THE PATIENT.

I was calling in for a situation that was complicated but was helped by an awesome worker "Natalia"…read more(not sure if spelled correctly). Very patient and helpful and making it easy to guide step by step over the phone!

I sought PRP treatments after 8 months if recurring patellar tendon pain. My primary Dr had an MRI…read moredone and said it was Tendinosis (not tendonitis) and prescribed pain killers and rest. After 6 months of zero exercise and zero progress, I needed to seek a more progressive treatment and Dr. Joe was able to help me. Dr. Joe's PRP treatment has eliminated aching and limitations that were plaguing me. I was sore for a week or so from the procedure; however almost a month out and now I'm back to full mobility. Professional service, open mind, great treatment options.

I love love loved Gina's work. I had Botox and filler done and am very happy with the results. Gina…read moreand Dr. Joe are very knowledgeable in the aesthetic field and I am definitely going back. Thank you Gina and Dr. Joe.

I have a good doctor and the pharmacy is great!…read more The parking is great, and you can find a great spot, if you make an early appointment.

At the hospital with a bug and after I give my symptoms, and out of nowhere, the nurse hits me with…read more"is there anyone at home or that you live with that is threatening you?" W.T.F.?!?! Here I am trying to get better and the nurse tries to turn my visit into an unsolicited therapy session. I start laughing because it was so random and inappropriate. California/Kaiser, STOP TREATING EVERYONE AS VICTIMS! Woke sickos!

My family ( 2 generations) has used Kaiser. I know I'm old, but following an annual physical my…read morecar was towed away from my son's house as I was "not safe" to drive it. No explanation, nothing--except creating major depression.

Have gone here off and on for a few years as well as family. Location can have some challenges but…read moreon the whole have received good care from the docs and nurse practicioner here. The nurses have been kind as well in our experiences. Pharmacy can be slow.

My sister lives here and there quality of care is out of this world. I came today and her hair was…read morein a beautiful updo with bows I bought for her.

The staff at Navato Healthcare is always friendly and ready to help with the care of my brother…read more They provide regular updates on his progress and condition. I appreciate their willingness to help with his particular needs

We go to RCMS for our annual health check-ups and follow-ups as needed. Dr. Afsoon Foorohar and…read moreher team are fantastic! Always prepared, great listeners, empathetic, suggest lifestyle changes and alternatives to improve health through diet and exercise. I recently went to RCMS Urgent Care for a shoulder and neck sprain and x-rays needed for chiropractic care. The nurse, physician's assistant and x-ray technician were all excellent! The PA explained what was indicated by the X-rays and suggested that I begin taking Glucosamine & Chondroitin for joint health. I was very respectfully treated and the visit was extremely time efficient and professional. I am VERY pleased!

RUN FOR YOUR LIFE!!! If you need medical services or help…read morewith your health RCMS Gualala is not the place to go. Serious lack of professionalism and follow up. There are other medical service options where the staff actually cares about patients and human life...RCMS Gualala failed me repeatedly

I am not impressed with the Healthy Start facility, which is supposed to help young mothers who…read moreneed extra support during pregnancy. One nurse in particular is rude, condescending, and constantly violates HIPAA guidelines. She has made sarcastic and degrading comments about my fiancée's health, including, "Wow, you have everything." I have even heard her say, "You're pregnant again? It's only been six months." I sincerely hope they replace this nurse soon because no one, especially a pregnant woman seeking help, deserves to be embarrassed, judged, or treated this way.

Long lines and poor scheduling for simple damn bloodwork. Do NOT rely on them unless you're willing…read moreto wait up to 2-3 hours tops. The rest of the services are just OK but time management on the part of the employees at the lab is mediocre at best.

10/10 This place has saved me multiple times when I've been…read morewithout insurance. Everyone is incredibly nice.

Highly unprofessional! They do not answer their phones! They like to play phone tag. The NPs are…read moredecent however, whoever is running the front office needs help answering phones. I know anything "free" wont be of any quality but considering we are in the most expensive city...I expect more!