This place is a disaster with their customer service. I took 2 suits to be altered on September 26, 2018. I need these suits for an event on 2 weeks later in the month of October, 2018. I gave instructions for both jackets to be altered and both pair of pants to receive a 2-inch perforated hem.
When I returned to pick-up the suits, the hems were altered at 1 inch. seamstress expected me not to notice, however I measured the hems and they were wrong. I left the suits to be corrected and informed them that I desired to speak with either the owner or manager and was informed that they, she was not in. Mind you I now have given them a second opportunity to correct the suits. I put the suit on and the pants to one of the suits was short.
I finally spoke to the manager seeking a discount for the original fee, for the work being improperly completed and for my month long inconvenience. Remember I need to the suits for a date in October and didn't have them completed in time.
I was there to get the suits attempting to negotiate the fee, well it became violent with LiLi "PUSHInG ME, "pushing me and "HITTING ME," hitting me, yes I said "Pushing and Hitting" me. Now as a "Man" my first thought was what my family taught us as youths, that a "Man" does not hit a woman. I walked away from her and she then leaped at me for the second time and I removed myself from me. Yelling loud "lady you better stop pushing and hitting me. There was another customer inside the store , telling LiLi to stop LiLi. LiLi then threaten to called the police and I pulled out my phone to call the police and she rushed and ran in the back of the store. Oh did I mention that I was insulted by LiLi, she desired to give me a "FIVE DOLLAR DISCOUNT" for all the incorrect alteration, and for my more than a month inconvenience. I was hit, pushed and locked in the store by LiLi.
After I left the store talking with the other customer outside, the manager comes out of the store now attempting to offer a discount. "To LATE manager." I called my God-Daughter to the store and the manager addressed me as her friend, I told I am not your friend, and I told her, you desire want to be my friend now because I am going to file charges on LiLi for putting her hands and the manager said that LiLi did not understand what she was doing nor what she did. I told the manager I am not your friend and that LiLi deserves to go to jail.
I will be passing this info on to Better Business and other social streams.
This is not the manner in which a customer should be treated by anyone. LiLi thought by stating to call the police I would run afraid, thus when I took my phone to called the police she ran to the back.
Oh, when I was in the store the other customer came to pick up a "cap" they altered and they messed up his cap, and the manager offered him his cap free of charge, but yet wanted me to pay for the alterations for my suits and I refused to do so. By the way the other customer said he would not be coming back there again.
If you are going to Angel Tailors be ready to be disrespected. I have been taking my suits to them for more than 15 years. They used to do awesome work but now they don't care about your clothing. I will never be going back there. LiLi and the manager was out of line and will be reported.
The manager said that she was to busy to meet with me. Sad.
The other customer told the manger and LiLi to let me go. ALthough it is sad to mention the other customer was a white man and I a African American, LiLi and the manger was rude to me but listen to the other man. I see it as racism. God Bless and keep your heavy hands of anointing on their lives, I bless them , but yet this will be reported.
By the way my rating of this business is a minus 10. read more
